Agreed. That’s the double edged sword with automated systems that’s get rid of obvious bots is that real players get hit from time to time.
It's human error that acts as a double edged sword - even though we use very few of them, automated bans are actually very accurate (much more so than human) but they are fed from human learning to help improve and make them effective, otherwise they would be wildly inaccurate and flag entire swaths of innocent users, or be very niche and therefore not effective in aiding to take out mass amount of bots (contrary to popular belief, we do ban over 15,000 bots per day in OSRS - mostly made up of 'suicide bots' created to generate a small amount of wealth and trade it off as quickly as possible). Whilst the automated system does ban a number of accounts, these are from heuristics built by the team and are only made live after vigorous checks. When they do eventually get made live, they are very restrictive on what type of account they look for and are reviewed frequently. The vast majority of accounts are all checked by members of staff - hence where human error unfortunately comes in to...
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