The players involved have been punished accordingly, and will face additional action being taken against them if they continue to be disruptive.
Now my account got disabled for macroing, and it's unappealable. I had no offences until a hour ago. I would really appreciate some input here, as I have spent a ridiculous amount of time on this account and I suddenly got locked out of it after getting everything stolen.
You can appeal it here: https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans
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I'm not sure your suggestion would take out the 40,000+ other accounts currently being banned on a daily basis that you're not seeing.
Thanks Tyran, can I ask if OSbuddy and Runelite or whatever the other one is called is bannable by the way?
OSBuddy and Runelite are fine.
Why is ahk bannable if it's 1:1 just like hotkeys. Yet youre allowed to use F keys lol
Because it's an automation program
You can appeal it here: https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans
I updated it this morning still doesnt work
It could be something to do with parental controls being active on your mobile network - get in touch via this page for help (contact at the bottom): https://support.runescape.com/hc/en-gb/articles/207344375-Common-Connection-Solutions-
You can appeal it here: https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans
I've flagged this up, your recent appeal will be looked into shortly - apologies for this.
The fact that the official support twitter isn’t capable of using the “@“ feature properly ? Rather than tweeting AT (@) that person they’re just tweeting it out everyone with her handle name in there.
This is what Zendesk does when replying to a user who has deleted their Twitter account. I've flagged it to them.
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Lag wouldn't lead to a false macroing ban, neither would the use of Runelite.
Have you appealed it via the Account Bans section on the website? https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans
You can appeal it via this link: https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans
My password was never changed and I did send in an appeal and have herd nothing back
Your appeal has been received, and judging by its position in the queue, it should be seen to rather soon. You'll get an outcome sent to the email you provided when submitting the appeal.
You can't report them either. Great for botting.
They can be reported, that system will look at the username assigned to the account, not the temporary name.
Any update?
I just saw someone I know of who bought silver warden running around and it reminded me of this post :p
Apologies. We've had to push this back a week due to other priorities within the business (the data isn't ready at the moment), I'll look to pick it up then. I've not forgotten!
The account was banned for selling gold, and a member of staff erroneously unbanned it when we first rolled out our macro ban appeal flow. Following this, it was then found to be sold so the account came to view again and was re-banned for that.
/u/JagexTyran any update? 2000% Telos is as much of an issue as 4k is.
Ah, this fell off my radar. I've scheduled some time to look into this on Tuesday next week.
Apologies, these should be much clearer now.
How is this even possible if you don't mind me asking? There is not someone in Jagex that can actually remove those false bans? I know, they don't hold any weight. But it just doesn't look right if you look up your personal account and you see ban, even though you never did anything to deserve that ban.
If we could fully remove them, we would. The problem is we rely on a legacy back-end system (talked about in the Player Support Blogs) to interface with accounts, and the functionality to delete an offence doesn't exist.