You can fill in all the details on a Sunday, that's no problem @chgid2005294

Once the information has been sent, then you'l receive a reply from our ToS team when they were able to review your dispute. When you'll receive a reply depends on when they'll be able to get to your dispute, all I can ask is for your patience.

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Hi @chgid2005294,

If you feel that we've made a mistake, then feel free to reach out to our ToS team via the last link that they provided in the mail.

https://help.ea.com/uk/help/account/information-about-banned-or-suspended-accounts/

The worst part is that I forget and open it every time. 

Anyway, this is indeed known and it'll be fixed in an upcoming patch.

Yep, I've seen the bad bin referenced a few times. I'm pretty sure it's been tracked for a fix but I'll chase up and make sure.

@6GOD-Hasu 

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/Thanks. Read more

Hey, as noted, our spambot can be a bit overzealous at times, but posts removed by it are periodically checked and reinstated. It catches a lot of bad stuff too, so we can't retire him for now. 

@ArchAngeL-PCX I can't see any post of yours removed, so it may have been reinstated. If a post disappears and the reason isn't clear, please create a report and we can look into it. Perhaps this is the post in question? If so, then there's nothing there that would warrant removal, and it definitely looks like it was temporarily spam quarantined.  Read more

Hey @CJukesFTW I am not aware of any plans to make Apex Legends cross-platform but should I hear I will let you know.

Darko 

Hey folks. 

Transferring progress from one account to another isn't something we can do, even if it's on the same platform. This is the same for any game of ours, not just Apex Legends. 

While I can't really go into specifics on the technical reasons why, it's just not something we're equipped to do. 

/Kent

Hey folks. 

We're looking into the weird issues that a lot of people have been seeing with Legend select and other things. 

Thanks for bearing with us on this. 

/Kent

Hey folks. 

We'll take care of the duplicate posts as we find them. Please be cool toward one another. 

Thanks!

/Kent

Hey @HAYDAY66 AHQ is currently available in the following languages.

• English
• Deutsch
• Español
• Français
• Русский форум
• Português
• Jezyk polski
• Italian
• Nederlands
•  

If you do not speak one of those languages then please check out our help.ea.com site which is available in a variety of languages and provides help across all EA titles and any issues you may run into: https://help.ea.com/jp/

Darko

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@d9m29dr22h81 You can use this link to get started: https://help.ea.com/en/contact-us/

Hey @BamBamCam1408 you can contact the team by using the email address in the help article.

Darko

Hey @BamBamCam1408 you can find all the info related to setting up a tournament here: https://www.ea.com/en-gb/games/apex-legends/community-tournament-guidelines

Darko

Hey @SomeChoccyMilk. 

I'm afraid I don't have the exact number other than <1% chance to randomly pull heirloom shards from a pack. From personal experience, it's pretty rare. 

The system is set up so that you are guaranteed to receive the shards after you open 500 packs if you haven't randomly pulled them. If you open that many packs without ever getting the shards, you'll see them once you open pack number 500. 

/Kent

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Hey @Dovahkin1202. 

The ranked rewards do go out at the end of the season. Once the season is over your rank will be locked in and you'll get the rewards. 

Since this season had a split, you'll get the rewards for the highest rank you earned in either split. That means if you ranked higher in the first split you would get the rewards for the rank you achieved there, or vice versa if you ranked higher during the second split. 

/Kent

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Thanks for the update and confirmation.

Hey, as far as I'm aware we don't have a specific official stance on this service, but I don't see there being an issue with it. Many players use VPNs and don't have issues (I hop between my own network and my work VPN constantly), and anti-cheat protections would be focused on cheats rather than efforts taken to optimise their connection.

I've seen players discuss using it here in the past, and as far as I'm aware there haven't been any account actions taken in relation to this.

Hypothetically use of a VPN may lead to an account being blocked if it looked like an account has been compromised, but I can't see that being a factor here. 

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Hi, can you check at the bottom of your rare skins, as shown here? Sometimes the red dot might show up, and sometimes it's easy to miss these skins. 

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@Tiza_Palace Hi, the black banner thing has a temporary workaround, to change your AA settings (for example enable TSAA) but it's a known issue. For the Wraith skin, did it appear then disappear, or did it never show on your account? Does the content show as claimed on your Twitch account? Read more