Hi @chgid2005294,

If you feel that we've made a mistake, then feel free to reach out to our ToS team via the last link that they provided in the mail.

https://help.ea.com/uk/help/account/information-about-banned-or-suspended-accounts/

You can fill in all the details on a Sunday, that's no problem @chgid2005294

Once the information has been sent, then you'l receive a reply from our ToS team when they were able to review your dispute. When you'll receive a reply depends on when they'll be able to get to your dispute, all I can ask is for your patience.