Hey @Jordieboyyy21. 

While I don't have any specific details on if trainers for other games could affect Apex Legends, my philosophy is usually "better safe than sorry." If you're concerned that having something like that installed could cause problems with Apex Legends it would probably be best to remove it. 

For more specific details on how to uninstall the trainer you might need to look through the documentation for the program itself. You can also try running a program like CCleaner after uninstalling it, if that's something you're comfortable with. For more details on that check out the EA Help site. 

/Kent

@Khylalo 

You're welcome!

Hopefully you'll be back up and running shortly! 

/Kent

@Khylalo 

If you are unable to access the email address registered to your EA Account it would be best to get in touch with the Account Recovery team. They'll verify the account with you and work on getting that email address updated. 

To set up a case with them fill out the account recovery webform over at the EA Help website. The team will follow up with you via email as soon as they can. The form asks you to provide an email address where they can reach you, so be sure to enter an address you can currently access. 

/Kent

Hey @RDGZ4. 

Uninstalling the game wouldn't reset your account. Your inventory in Apex Legends is saved on the server, so even if you uninstall and reinstall the game you should still have all your stuff. 

Is it possible that you might have been playing on a different account before now? Do you have any other accounts on your Xbox that you use to play games? 

/Kent

Hi @captain1electric, 

I know that dealing with crashes or disconnections can definitely be pretty frustrating. 

Are you seeing any sort of error messages at all when it happens? If so, what is the full error you've been seeing? 

/Kent

Hi @lPapsl. 

Account bans are not something we're able to investigate here on Answers HQ. The Terms of Service team would need to review the account to determine if the ban could be lifted. 

If the TOS team has reviewed the account and decided the ban will not be lifted, I'm afraid the account would remain banned. 

/Kent

Hey @Tweek43. 

I'm sorry to hear about the long wait you've been dealing with. If you've never heard back at all I think it would be best to try reaching out to EA Help again so they can take a look at your account. 

/Kent

@william23mj 

Are you getting any sort of error messages at all? Is the game just freezing up with no messaging? 

/Kent

@Lemouchou 

Ah, I see. 

Thank you for following up to let us know how you were able to get it fixed! 

/Kent

Hi @VforCorona. 

When you have a chance please reach out to the Terms of Service team so they can review your account. You should have received an email from them with more information as well. 

For more details on how to set up a case with them check out the EA Help website. The TOS team will get back to you via email as soon as they can. 

/Kent

Hi @VforCorona. 

Are you still having any trouble logging into Origin? If so, what sort of troubleshooting steps have you already had a chance to try so far? 

/Kent

@Fedre007 

You're welcome!

Thanks for following up and letting me know how it went. I'm glad to hear it's running more smoothly for you now. 

/Kent

@Fedre007 

Hmm, I see. 

Can we try running through some connection troubleshooting steps to see if that helps at all? Freezes like this can sometimes happen due to connectivity issues, so I'd like to see if that helps stop it from happening again. 

First, I'd recommend starting off with the basic connection steps from the EA Help website. If you're still seeing it after that check out the PS4-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. 

/Kent

Hey @IH8Weeks. 

Are you noticing any of the performance icons coming up in-game while this is happening? Also, do you have the game installed on an external hard drive? 

/Kent

@ivhen2 

Thanks for following up!

I'm glad to hear it's been working better for you now. Hopefully it doesn't start happening again, but if it does feel free to give us a shout here. 

/Kent

Got it, thanks!

Looking at the diagnostics in the DxDiag the only thing that really jumped out was a fault with microsoft.windows.immersivecontrolpanel. I'm wondering if this might be related somehow if Windows settings are getting corrupted or damaged. 

When you've got a chance could you try running the Windows System File Checker to see if that helps at all? If there is a corrupted system file that might be related that could help with this. You can find more details on how to run it over at the Microsoft Support website . 

Let me know how that goes when you have a chance.

/Kent

Hi @ivhen2. 

When you have a chance could you grab a DxDiag and share it here so we can take a look? For more info on how to pull one up check out the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

/Kent

Hey @P3sion. 

If you haven't already I'd recommend starting off with the basic connectivity troubleshooting steps from the EA Help website. 

If that doesn't help check out the PC-specific steps as well. Let me know how it goes when you've got a chance. Thanks!

/Kent

Hi @TheWiseBeluga. 

Were you able to try a repair? Are you still running into any crashes? 

/Kent

Hi @TheWiseBeluga. 

Have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? If the crashes are happening due to corrupted game files a repair might help fix it. 

If you right-click on the game in your Origin Library you'll see a Repair option when the menu pops up. Let me know if that helps at all. 

Thanks!

/Kent