Hey, As it has been mentioned previously, we need you to contact us through a support ticket for this here with any screenshots of your proof of purchase, so these can be looked into.

Hey @AlpineBrisket

Thanks for reporting this and providing a video clip. If you could provide any more clips, we'll be happy to forward those on to the dev team too so we can show more suituations of it happening. Could you also let us know how often this is happening? Is it every time?

Hey @AlpineBrisket

Thanks for the report and the video. I've forwarded this on to the dev team to look into.

Hey @Drastic_TRVL

Your progress is linked to your account, so yes. However, some things like additional content may not work unless you also purchase that on Steam too.

Hey,

Any known issues lists aren't managed by the Support team unfortunately but we can assure you that when we say something is a known issue, that means we have got a bug report created and sent to the dev team that isn't on a public channel.

Hey @SSGTUSMC1983

Please could you record a video clip showing the issue with both outfits and post a link to the video here?

Hey @Saku_Ice

I don't see any known issues of this happening so far. Does the same thing happen for your friends you are playing with?

Hey,

I see we have reported this issue to the dev team but have also seen another player mention a workaround which I'll provide below:"When I played the Anderson mission in a friend's session with a normal character who cannot play the Anderson mission, after completing the mission, even the normal character can now play the Anderson mission."Let us know if that helped you too.

Hey,

I'm afraid not, as the seasons are limited time. There is an article here about them. Hopefully there will be re-runs in future but not something I can confirm at this time.

Hey @Nyx6991

Could you record a short video clip next time you receive one so we can show the dev team how it looks for you now?

Hey @An0nymio

We (the support team you speak to on the forums) don't hear in advance of any developer blogs / articles being posted if that's the kind of thing you're asking about?The only things we can share on the forums are things like patch notes when we receive them, and provide updates on specific issues if we have heard anything back in our bug reports to the dev team.

Hey @Ghost23exe

As it was working recently, I'd first suggest to have a look at seeing if you've had any Windows automatic updates install or if you have installed anything new that is running in the background or plugged anything new into the PC? If so, try reverting the updates or closing those down, or unplugging them.

@personassassin I'm sorry to hear that Steam can't provide any further support. As none of our games have received an update dedicated to work on Steam deck, there's not much else we can suggest other than what was already said I'm afraid.

Edit - I just found a post on the Steam forums here with a suggestion that may help.

Hey @Pouria_8O8

First of all, please try going through the connectivity troubleshooting for this game found here. If you still have an issue, please let us know at which point do you get the error? Have you even been able to make a character and load into the game at all yet? Read more

Hey @D-F-A-TheOther

I'm sorry to hear your game is crashing randomly. We can get a better look as to what could be causing it by having a look at your system files (DX Diag and MSInfo), but you would need to contact us directly via our support site or social media to receive those from you. Before you do, please just run through the steps in this article and see if there's anything else you haven't tried yet first of all, just to rule out any of the most common causes of issues on PC.As mentioned, if you need us to look into this further, please reach out through one of the options below with your system files (mentioned above) attached and also mention what you have tried already, just so that it doesn't get suggested to you again:Support Ticket or Live Chat (when available)Twitter Direct MessageFacebook Private MessageIf contacting on Twitter or Facebook messages, please provide your account username and email, so we can link the chat to a support case so you can attach the files.  Read more

Hey @HellasSpartan82

I've responded to you in the other thread you commented on here.

Hey @WaynerJames

I'm sorry that there's a delay to responding to your ticket. There is for all tickets currently as we're still catching up with a backlog since the latest season of Rainbow 6 Siege launched, but I took a quick look at your ticket and I would suggest to send an update on there yourself just to list all the things you have already tried, especially mentioning if you've tried everything on the general PC troubleshooting guide already, as that would be the first things the agent who gets your ticket would want to know. From looking at your specs, I know it sounds weird to do, but you could try setting your CPU to only use 4 cores by disabling some and then see if this makes an improvement to it. You should be able to do this by going to Start > Run > msconfig > Boot tab > Advanced options > Number of Processors and tick the box for the number of processors and select how many to use. I'm not sure if that may have changed slightly in Windows 11 but it should be similar enou... Read more

Hey @braxis2010

It will need to be handled through a support case as it will get passed to our game team to try to recover the character. To help them locate it, just make sure you have provided as much information as possible about the character from the list of things below:CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:
MALE / FEMALE Read more

Thanks for putting that info in here @SmoovejAGs. Getting as much info as can be remembered about the character(s) helps speed things up a bit if it can be provided straight away.

Hey @HellasSpartan82 and @Killheaz

Please can you reach out via one of the following options so we can look into this for you:Live Chat (when available)Twitter Direct MessageFacebook Private MessagePlease make sure to provide your Ubisoft account username and email if messaging on Twitter or Facebook. If anyone else encounters this, please also do the same and we can look to get them unlocked manually for you. Read more