Originally Posted by CAIOH004
Fui penalizado no meio de uma ranked com meus amigos por simplesmente NADA, é dito mensagem que é por abandono, porém não abandonei nenhuma partida. Não poderei jogar amanhã por ter feito nada, isso é extremamente injusto!!!

Hey, I'm afraid we only have support for English available on the forums. We do have email support available in your language if you would like to send us a support ticket for this here and receive an email reply in your preferred language. Alternatively, if you are be able to translate to English we can provide support on here. Read more

Hey, I'm sorry to hear the game is crashing. Can you try a reinstallation first of all? Please also install to the main Xbox HDD rather than an external one too if possible.

Hey, Please see the sticky thread here regarding missing rewards.

Hey, Thanks for the report. We are aware of this and it is being looked into by the relevant team at the moment. I apologise for any inconvenience. Please can you make sure to go through the connectivity troubleshooting found here as the issue doesn't happen for everyone, so it's hard to know what's causing it for some.

Hey, Connect has been designed with this in mind for the future, however, we currently haven't got anything announced on specifics of how it will work, which games, when, etc. but we will announce it as soon as we have the info from the dev studios.

Hey, Thanks for the reports. We are aware of this and it is being looked into by the relevant team at the moment. I can only apologise for any inconvenience.

Hey, I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply. We are unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.

Hey, I'm sorry to hear your challenge progress isn't counting. This may be due to the transition from Ubisoft Club to Ubisoft Connect which is having a few issues with club related features transitioning over. You can also try logging in directly to the website to see if the Challenge progress is showing there. If your progress is still not counting towards the reward, we would need you to provide any screenshots or videos that will make this clear and to contact us through a support ticket / live chat for this here. You can also private message us on Twitter or Facebook if you prefer, and we can link that chat into a support ticket. Read more

Hey, I'm sorry if you haven't had a reply to your ticket yet. I'll chase that up. Whilst a new account that owns the game would still work, we cannot guarantee you won't get banned again. If BattlEye detected something on your computer to cause the first ban, unless you know what it was and have got rid of it, it could still happen again.

Originally Posted by FPA.
What is the meaning of playing this now, I don't understand.
The proof that, "see that guy has the road to SI MPX skin, he must be playing since then"
or
" hey, he had Fire weapon skin, he must be playing since beta"
but now
u took away everything
and I can't even redeem them back as u can redeem road to SI skin only between Jan - Feb, and I fact that I had that skin as I played that time of SI or I had that fire weapon skin is just a hoax now.
Disappointing that I have been playing this game for a really long time and now I have lost everything and none us have any answers to that or any date that it will be fixed so.
frost that a nightmare
but the state of the game is the real nightmare
items are lost, challenges are not updating, ping is high, etc etc etc
I don't see the point of playing anymore and that makes me really sad. Siege is the only game helping me with cooping my depression and now watching it die...

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Originally Posted by chaseoka
What about the epic games launcher im getting the same thing and just installed it

Hey, In Epic Games Launcher - To verify the installation of game files, navigate to the game in your Library and click on the three dots. Then click verify. If you still have an error code after this, please can you confirm which one you see? Read more

Originally Posted by Krabab_Rules
Although, now that I think about it, I'm not really getting crashes anymore. So setting the game to open with administrative privileges, seems to have fixed it. although maybe I just can't remember it crashing, at least that means it's no longer prone to crashes if I can't remember them happening. If I have any more problems I shall come back to this thread and check the advice again and then I will make a new one I suppose seeing as this one will probably get closed off. Thank You!

No worries, either come back to the thread, or use the live chat option or you can also private message us on Twitter or Facebook if you prefer, and we can link that chat into a support ticket. Read more

Originally Posted by Strefl
Is there no temporary fix I can do on my client to fix it?

I'm afraid there isn't anything we can advise to do for this yourself unfortunately. I'm merging this thread with another to try and keep things in 1 main thread related to this. Read more

Originally Posted by savaugeBDKK
I’m playing Xbox and I’m having the same problem, cause it’s making me load for an unnecessarily long time, and then it brings me to offline mode, and says connecting, but never connects.

Hey, Please post something in the Xbox forums, or look for a similar post to comment on in the Xbox forum. We want to try and keep the forums tidy and not hijack someones thread with different kinds of troubleshooting. You create a support ticket / live chat for this here or you can also private message us on Twitter or Facebook if you prefer, and we can link that chat into a support ticket. Read more

Originally Posted by savaugeBDKK
I play on Xbox and I’m having the same problem, it’s a rainbow six siege server is but it’s saying that rainbow six siege servers connection error and is saying that rainbow six siege servers are unreachable right now. I feel like even if my game does start up I should get some sort of reward for the trouble that it’s been causing me it’s because of the site depression for the past four days and I need something to help with it

Hey, Please can you also go through the connectivity troubleshooting found here. If you still have an issue after this, please create a support ticket / live chat at here with screenshots showing your port forwarding and your system files (DX diag and MSINFO) so that we can look into it and try further troubleshooting with you. You can find instructions on how to create the files and attach them to your ticket at the links below: DX Diag MSINFO You can also try manually... Read more

Hey, I see you have the Standard Steam version on your account. If this isn't what you ordered, you would need to speak to Steam support, but please double check your order incase you accidentally ordered the wrong version. Steam may be able to refund it for you so you can purchase it again.

Originally Posted by Al3liA
i did everything everyone said to do, except for reinstalling r6 with Uplay since when I run Uplay I don't see r6 in the game library, also every time the game is available to launch in epic and then i restart the epic game launcher, it re asks me to connect my account with Ubisoft and gives me an error after that.

Hey, I can see your Ubisoft account has an Epic account linked. Are you still using the same Epic account that has Watch Dogs 2 on it from the giveaway of that game? Or have you got a new Epic account that you bought Siege on? The game will link and then appear in Uplay automatically when you are able to launch the game from Epic. Read more

Hey El.Pachon, I've merged your post with another FPS issue post I responded to earlier. Please can you try the suggestions ChocolatChip09 has and also what I have above too please.

Hey, Thanks for getting in contact, however, you have posted this in the English forums. If you still require assistance and would like to request support in your preferred language, you can do so in the Italian language forums. Alternatively, if you'd like to translate your query we'd be happy to assist you here.

Could you let us know the language of your keyboard please? If it's anything other than English, this will be why I'm afraid.