Hey, Did you follow the steps in this FAQ to change the datacenter?

Hey, I'm sorry to hear your challenge progress isn't counting. You can also try logging in directly to the website to see if the Challenge progress is showing there. If your progress is still not counting towards the reward, we would need you to provide any screenshots or videos that will make this clear and to contact us through a support ticket / live chat for this here. You can also private message us on Twitter or Facebook if you prefer, and we can link that chat into a support ticket. Read more

Originally Posted by OMG_Karma
this is still a thing btw. I had a match where a mate left before it started, so we cancelled the match. I klicked on find another match after that and got stuck in the bugged queue. now I can't leave queue because I will get a 60 minutes ban and a lost match. Also, there is an all chat active with 3 other guys, who are stuck in the queue as well. this is so frustrating. 2nd placement match and I already get my MMR trashed by Ubisoft. great

We are aware this can still happen unfortunately but haven't got any updates on this just yet. I apologise for any inconvenience. Read more

Hey, I'm sorry to hear your challenge progress isn't counting. You can also try logging in directly to the website to see if the Challenge progress is showing there. If your progress is still not counting towards the reward, we would need you to provide any screenshots or videos that will make this clear and to contact us through a support ticket / live chat for this here. You can also private message us on Twitter or Facebook if you prefer, and we can link that chat into a support ticket. Read more

Originally Posted by RemedialGlobe58
I tried to but I don’t have any ports that your game will support. I can’t place a picture in this post either for some reason

*EDIT* any OTHER ports that the game will support

I don't understand what you mean by this. Any router should allow you to type in the port numbers that you want to open, not just give you a list of what's available. We can't guide you through how to do the port forwarding as it's different for every router, but you can search for guides on how to do port forwarding with your router model to find out how. You should also be able to add images to posts if you have uploaded the image somewhere first and just insert the link to it using the little "insert image" button at the top of the quick reply box here. Read more

Hey, If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect. A full transition over to Connect has taken longer than originally planned and encountered some issues, but we have a banner posted on our support site (you'll see it in red at the top of the page if you are signed in) to keep players informed we're aware of the issue, and this will be removed once it is sorted. I apologise for any inconvenience caused. Read more

Hey, Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Hey, I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply and I have seen this happening to others during the event games too. We are unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.

Hey, I can see you have already had assistance with this through your support ticket and 2FA was disabled for you. Please let us know if you need anything else.

Hey, The exact details haven't been announced on what will be possible for cross-platform play or cross-platform progression but as soon as we have more information on how it will work out, we'll be sure to post info about it, so stay tuned

Originally Posted by RemedialGlobe58
I’m having the same issue, I’m inclined to say digital because I have tried everything he has as well and haven’t gotten any luck. Mine is a digital copy.

Hey, Do you have the game installed the Xbox HDD or a portable HDD you have connected to the console? Read more

Originally Posted by LoG.msp
By the way, how do I see if year 5 was activated? I bought it through Ubistore!

Hey, If you buy something on the Ubi Store, it links to your account automatically. You don't need to activate it.

Hey, I'm sorry to hear you received some temp bans. Unfortunately we can't remove those, but I checked your account and no one can be hacking your account to play and cause this because you have 2 step verification enabled. If you are able to screen record your game sessions and capture any moments like this where it seems you did nothing to cause this, please send us a link to the video so we can forward it to the game team.

Thanks for sharing this suggestion. I do like when events are re-run in other games sometimes myself, but as it's not something customer support can implement ourselves, I can only forward this feedback on to the game team. I hope you are able to find a new favorite skin that you can get a hold of too.

Hey, I'm sorry to hear that. Unfortunately, even if we had seen this message in time before the ban expired, we aren't able to remove temporary bans on account I'm afraid.

Hey, I'm sorry to hear you aren't able to play. You mentioned you have forwarded port 3047 (which I assume you mean 3074) but there are a few more ports to forward for the game, which you can find in the connectivity troubleshooting found here, so this may help you out. If you have done this, we'll need you to contact us with images of your port forwarding to show this has been done and we can check it has been done correctly. Read more

Hey, I'm sorry to hear that. Unfortunately, even if we had seen this message in time before the ban expired, we aren't able to remove temporary bans on account I'm afraid. If you continue to experience bans without actually playing any games, please create a support ticket / live chat for this here. You can also private message us on Twitter or Facebook if you prefer, and we can link that chat into a support ticket. Read more

Hey, Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Originally Posted by Psymon.
Just want to say this has been an issue with me since the beginning of October. I have been in touch with support on Twitter and despite my co operation by sending photos and videos I have not received any updates. Since the LTM was released I have now lost the ability to voice chat, Siege doesn't recognize my mic anymore.

Hey, The sync issue is still under investigation so we don't have any updates to share on that I'm afraid. Regarding your other issue, please comment on a thread related to the same issue, to avoid hijacking someone else's thread with something new. I have one linked here for you. Please add your platform to that post and we'll share any relevant troubleshooting for that. Read more

Thanks. Can you check if you can go straight to the PS Store to make your purchase instead of in-game please? Also, do you have the game through PS Now?