Hmm, gotcha. 

Can we try some troubleshooting steps to see if that helps get that fixed? 

First, I'd recommend starting off with the basic connection troubleshooting steps over at the EA Help website. Those can tackle a lot of the more common connection issues that we see, but if it keeps happening afterward check out the PS4-specific steps as well. 

Let me know how that goes when you have the chance. 

/Kent

Hey @gixginge. 

I've seen this happen occasionally. Usually all you need to do is play a couple rounds of ranked, and the ranks in the lobby will sync back up. Unfortunately you might need to solo queue to get the ranks synced back up so that you're close enough in rank with your friends so you can queue together. 

If you're not even able to queue up for ranked on your own, what are you seeing when you try? Is it giving you any error messages at all? 

/Kent

@Kdog3501 

What's the full error message you've been getting? 

/Kent

@lRCHRDl 

I see, thanks for the details. 

When you have the chance please reach out to the EA Help team so they can pull up your account and take a look at this purchase. Unfortunately payment issues aren't something we're able to investigate here on Answers HQ. 

For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well. 

/Kent

Hi @lRCHRDl. 

Are the funds from the failed purchase showing as pending in your bank account balance, or have they actually been withdrawn? 

/Kent

Hi @yadnexsh. 

Account bans are not something we're able to help with here on Answers HQ. The Terms of Service team would need to take a look at the account and determine if the ban could be overturned. If you haven't already please reach out to them so they can review your account. 

For more information on how to create a case with them check out the EA Help website. They will get back to you via email as soon as they can. The TOS team reviews ban appeals on a case by case basis, so it may take a while to hear back, but unfortunately we don't have a way of seeing how long that could be. Keep an eye out on your email for a response, and they'll follow up as soon as they can. 

/Kent

Hey all. 

Unfortunately we haven't heard any updates on if this is something that will be coming to Apex Legends in the future. If cross-saving does happen we would definitely share an announcement so that everyone knows. 

A good place to watch for news and updates on something like this would be over at the Apex Legends Twitter page. The team will post updates there when they have information to share about the game. 

/Kent

Hi @X3nomorphIV. 

Are you currently using a VPN or anything like that? If so, can you try disabling it to see if it lets the purchase go through afterward? 

/Kent

Hi @PacksStsbbers. 

Are you getting a particular error message when you're trying to log into your account? 

/Kent

Hi @RyanBeGaming. 

Unfortunately there isn't any cross-platform saving for Apex Legends. If you start playing on PC after you were previously playing on Xbox your progress would not transfer over. You would be starting over from the beginning on PC. 

/Kent

Hey @kattklick. 

Whenever you open up a pack the contents should be added to your account automatically, even if you don't actually see the pack opening animation. 

Is it possible you may have got crafting metals from this pack? Did you notice if the total of crafting metals on your account changed after you opened it? 

/Kent

@BottleSafti 

Nice! That's good to hear. I'm glad they were able to get it fixed. 

/Kent

Hey @krypticsocrazy. 

I'm afraid we wouldn't have any visibility into from our side. If you haven't already done so, I think it would still be a good idea to get in touch with the Terms of Service team so they can review your account as well. 

You should be able to set up a case with them using the link that was posted above. 

/Kent

@Woruw 

Are you just not seeing any contact options on the EA Help website at all? If you're currently logged into the site, I'd recommend logging out and giving this a shot: 

Create a new case, and select Manage My Account as the topic, then select Hacked Account as the issue. That should let you get in touch with the EA Help team so they can investigate this. If it's still not working, I'd also recommend clearing your browser cache to see if that helps at all. I've seen some cases where there's something cached in the browser data causing issues with the EA Help site as well. 

/Kent

Hey @drunkcop94. 

I'm sorry to hear you've been having trouble getting this sorted out. If you're not seeing any contact options on the Help site it may be outside of the contact hours for your location.

If you have a way to do so, you could also try speaking with the team through Facebook or Twitter as well. The team who works on those channels should also be able to look into this. 

/Kent

@Fisher_Tath 

Excellent, thank you for following up and letting me know! It's good to hear you were able to figure out what was causing the issue. 

/Kent

Hey @Fisher_Tath. 

Thanks for following up!

When you have a chance could you grab a DxDiag and share it with us here? For more information on how to pull one up over at the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

/Kent

Hi @DrOctraine. 

I'm afraid that account bans are not something that we can help with here on Answers HQ. The Terms of Service team will need to review your account and determine if the ban can be overturned. 

You can find more info on how to reach out to them over at the EA Help website. They will follow up with you via email as soon as they can. 

/Kent

Hi @sweaterpaws22. 

When you have a chance please reach out to the EA Help team so they can help you secure your account. I'm afraid this is not something we can help with here on Answers HQ. 

For more info on how to set up a case with them check out the EA Help website. 

/Kent