Hi @lRCHRDl.
Are the funds from the failed purchase showing as pending in your bank account balance, or have they actually been withdrawn?
/Kent
This thread was added on May 18, 2020, with posts from EA_Kent.
I see, thanks for the details.
When you have the chance please reach out to the EA Help team so they can pull up your account and take a look at this purchase. Unfortunately payment issues aren't something we're able to investigate here on Answers HQ.
For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well.
/Kent