Posts by Riot_Aotus

KasumiGotoTriss

I logged into Valorant and had no friends list. I thought that it's something with my internet but I opened League (had no friends list there too) and went into the practice tool and everything worked fine. I tried to launch the game anew multiple times but it didn't work. It fixed itself randomly after a few ARAM games.

Interesting that you experienced the same thing in Valorant. I wonder if there's something there...

Matagros

Ah, I thought that was part of the bug. Crashes are rare for me, but the hang ups are real.

Don't get me wrong- hangs are also no good!

--Weltschmerz--

in the course of a patch or two.

Hasnt it been like 2 years or smthg since Rito supposedly put together a dedicated team to improve the client? Its without a doubt way worse than at that time.

I don't think there has been a truly dedicated team to fixing these types of things until recently. There have been teams in the past working on it, but it wasn't their priority to make it better per say. The client has gone down hill because we've kept adding to it rather than making it stable :/

Abarn279

Lol that cactoboi included a list of bugs that theyve solved this year to show they're actually doing stuff

... And almost none of them are the actual issues players are complaining about

I (Jokingly) like to imagine yall have a gigantic jira board of 500 issues and the devs have it reverse sorted by priority cause theyre scared the tackle the serious issues

I appreciate how hard the team works, just will end with the fact that we measure value in improvement of experience, not hours put in

It was a risky move, but I pushed to show some of the bugs we've squashed. The way I look at it is this: we want to give transparency on what we're working on and one of those things are bugs. It's less of a trophy and more of a 'hey we fixed these bugs, hold us accountable.' If they aren't fixed, tell us which ones aren't and how they are being reproduced. I think there is some misalignment when we say 'we addressed' an issue because people will assume we fixed that whole area and nothing will break, but that's just not the case. We know there's a lot of work to do, and by communicating this information, we get a lot more feedback about what's working and what isn't. By broadcasting these bug fixes, we get a better idea from you all that we are either on the right track or we missed the mark and need to look more closely at some of the things we thought were fixed.

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Riot_Aotus

It was a risky move, but I pushed to show some of the bugs we've squashed. The way I look at it is this: we want to give transparency on what we're working on and one of those things are bugs. It's less of a trophy and more of a 'hey we fixed these bugs, hold us accountable.' If they aren't fixed, tell us which ones aren't and how they are being reproduced. I think there is some misalignment when we say 'we addressed' an issue because people will assume we fixed that whole area and nothing will break, but that's just not the case. We know there's a lot of work to do, and by communicating this information, we get a lot more feedback about what's working and what isn't. By broadcasting these bug fixes, we get a better idea from you all that we are either on the right track or we missed the mark and need to look more closely at some of the things we thought were fixed.

Also, these are just bugs we've fixed while working on other things. We haven't started focusing on 'the real' bugs yet because we need to put in some more work into cleaning up how the client functions because right now, the bugs are happening intermittently and we don't quite know whats causing them since there's so much noise from other things

Lengarion

The client got much better for me on the last patch. Getting to the honor screen still gives me the typical bug but it's much shorter now.

My biggest problem that still exist is relogging into my 2nd account and being in "offline mode" aka can't see friends and they can't see me. But that is probably a low priority bug.

Does that happen every time you log in? Do you see your friends list in 'offline mode'? Kinda sounds like a feature ;)

gotlockedoutorwev

Help me out with something.

So in some previous announcement, I remember them naming "reducing client boot time" as one of their main goals for the year / season in terms of fixing the client, and if I recall correctly, they kind of got flamed for it, as it seemed an arbitrary metric and unrelated to all the experience-breaking issues people encounter with the client.

Was that just bad messaging?

From reading this, it seems like their goal is to tighten up the client overall by consolidating apps, and making the code more efficient and easier to work on (which will presumably make resolving all the experience-breaking issues easier), and just as a byproduct of that focus, boot times are going down. Which now seems like a neat way to illustrate that their behind the scenes work is making headway. Whereas the way they framed their intentions in the original announcement, as I recall, lent itself to a very who the fuck cares about boot times, how are you so out of touch reaction.

Am I remembering correctly? If so it's an interesting little case study in public facing communication.

Regardless of intent, the fact that you feel that way means we missed the mark on communicating our goals. I think the initial work of "faster boot up times" is something tangible that we can tell to players while we can take a deeper look into the architecture and try to stabilize and improve it going forward. A lot of the work we've been doing the last few months is behind the scenes and wouldn't make a ton of sense to talk about unless we could tie it to something we are delivering. One of the biggest outcomes is bootstrap time, but it also gives us a better point of reference for trying to reproduce bugs

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lolpeeba

Good to hear. I've always been very quick to be critical of Riot. However, I will say I've noticed improvement in the Client. A couple patches ago I had to re-login about 5 times a day after games, that problem has vanished.

Ayyy! :)

Soggy-Doctor-3765

After this patch i started getting this message when im like 10-15 mins into the client: "Your session has expired. Log in back to continue." and i dont know what to do. I tried everything that riot support told me about reinstalling the game and resetting the modem and router but it keeps happening. Any ideas ?

Are you connected to TFT mobile while youre online (even if its in the background)? I wonder if it's trying to log you in on both platforms.

[deleted]

[removed]

I wish it were that easy >.> I've played a fair amount and while I have seen the client freeze up after honor, it almost always recovers within a few seconds. If we can 100% repro cases, we'd be crushing this faster than grandma's lemonade on a hot summer day.

KasumiGotoTriss

My client freezes after every other game and I have to end the task and start the game again. Today I had no friendlist for a few hours (just when Riot released a mission to play a game in a premade party, lol). What's there to clean up? Make a new one from scratch.

When you had the friends list missing for a few hours, did restarting the client at any point fix it? Was it in that state after multiple sessions?

Llex47

Seems like patching a hole for then two more to appear. The fact that you said most of them don’t reproduce is not very reassuring either.

I mean.. it's not great

HolypenguinHere

I feel like they spend more time making charts to make it look like things are being worked on than they do fixing the client. It just performs worse and worse.

Unfortunately the process is very slow, but from the charts we can see that we are making incremental improvements. I know that sucks to hear as a player, but this improvement project isn't going to happen in the course of a patch or two. We want to give visibility to players that we are trying, but doing so without the whole product being fixed lends itself to hefty criticism, perhaps rightfully so. We want to create a better experience for players and want to bring you along for the ride.

abibyama

Fullscreen client pls

You can technically make it full screen now by changing the video resolution of the client.. but i uh.. wouldn't recommend it

Finoor

After last patch client seems to work more smoothly for me. Ive never had major issues with it but I understand that many people still have problems with client. I see improvement.

Hey, thanks :)

Llex47

Sure, but why is the client performing worse than ever for me (same computer)? It always performed good enough for me, but recently it keeps crashing after games and I’ve got some bugs on champ selects as well. I don’t think the problem is on my end since everything else except the league client works well.

The problem is almost definitely not on your end. There's a lot of bugs that we are trying to track down, but they are sneaky sneaky. Most of them don't reproduce, making it way harder to try to pinpoint and fix the issue.

MrPlusmine

I mean, I should be happy they are doing some progress. Even more with COVID around, with Rioters working from home. And they acknowledge client is not worthy, yet.

But, man, they reduced some plugins we were unaware of, anyway, and half of the article was a list of the bugs they "apparently" fixed. Like a trophy. Out of probably who knows if more than a hundred.

No trace of what they're doing exactly, we waited two months for this, and next update will be the same. All this work before a proper bug cleaning. No results, but a graph showing there are some.

It was a risky move, but I pushed to show some of the bugs we've squashed. The way I look at it is this: we want to give transparency on what we're working on and one of those things are bugs. It's less of a trophy and more of a 'hey we fixed these bugs, hold us accountable.' If they aren't fixed, tell us which ones aren't and how they are being reproduced. I think there is some misalignment when we say 'we addressed' an issue because people will assume we fixed that whole area and nothing will break, but that's just not the case. We know there's a lot of work to do, and by communicating this information, we get a lot more feedback about what's working and what isn't. By broadcasting these bug fixes, we get a better idea from you all that we are either on the right track or we missed the mark and need to look more closely at some of the things we thought were fixed.

Read more