@SAM-THE-JANITOR Thanks for coming back with the confirmation.
Be sure to let us know if you see anything else strange after the patch.Hey, on the round where you won as a Legend, did you make it onto the ship, or did you just survive until someone else escaped? I believe this is tagged as a win but won't give credit for the challenge.
Hey, everyone should have their coins now, please let us know if you're still missing anything.
Sorry for the delay!Hi guys, I just wanted to pop in with an official "this is being looked into", as @HellhoundGarmr notes. Please don't storm our HQ :D
We'll let folks know when we have an update on this.Thanks for the confirmation @hasbrofisher, and sorry for the delay.
Everyone should have their coins now, please let us know if there's any further issues.
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Hey, there's a small update here: https://answers.ea.com/t5/Technical-Issues/Physical-Edition-Apex-Coins-Not-In-My-Account/m-p/8342006...
The short version is that there's been some progress, but we haven't sent out replacement coins at the time of posting, we'll let folks know when there's an update.
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@hasbrofisher @MoHuginMedicMan Thank you for the posts, we're looking into this.
The sooner the better, but we don't have a set time yet. We'll let folks know when we have something solid.
@chefboyar Hey, thanks for the post, this is being looked into. Can I check your current Apex coin balance?
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Hey, I'm hearing that the codes are working for folks now, can you try again?
Thank you. Can you send me a DM with an image of the slip containing the code? You can hide the code itself.
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@ProoPredatoorS Hi, where did you buy the code from? Can I check what region you're in?
Edit, @ekusoy2 Can I check the above info, and your platform? You may need to talk with the support for your platform, but I'd like to gather info.
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Thanks for the post, we've seen other folks asking for similar, and we'll send it to the studio.
Perfect, thanks!
@Nadanial Hey, can you try restarting your game client, and see if that changes anything? From what I'm hearing that should clear things up and let you equip them.
Edit: Can you try a game client restart if you haven't already? I have word that this should help.
Cheers.
Thank you for the post, that certainly doesn't look right.
We took a look at the account and it appears that the 2 other items were delivered. Can you check your inventory for a new Legendary Frame for Wattson, and the common "Evergreen" skin for Mirage?
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Hey, I heard back this is being tracked to be fixed in an upcoming patch.
Thanks for flagging it.
@Ash-12Gamer We're looking into the issue now, hopefully you'll all have the skin back soon.
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