@hasbrofisher @MoHuginMedicMan Thank you for the posts, we're looking into this.
This thread was added on October 21, 2019, with posts from EA_David.
Hey, there's a small update here: https://answers.ea.com/t5/Technical-Issues/Physical-Edition-Apex-Coins-Not-In-My-Account/m-p/8342006...
The short version is that there's been some progress, but we haven't sent out replacement coins at the time of posting, we'll let folks know when there's an update.
Thanks for the confirmation @hasbrofisher, and sorry for the delay.
Everyone should have their coins now, please let us know if there's any further issues.