Hey @jamore36,
Just as a heads up I've removed the attachments as they had a bit more information about the account(s) visible here and these are public boards.
Our support team would need to look into this further for you as we cannot make any changes to your account here on the forums.
If you haven't already, you can get in touch with these steps so they can take a look.
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Hey @TSP_SmackEm,
While I understand you'd want to check every possible avenue, the only ones able to review or change an account ban would be our Terms of Service team. I'm afraid there is not another avenue to have a ban looked into further.
When it comes to actions applied for cheating for example, we'd be able to share the category of what took place and some general examples of what may qualify, but we wouldn't be able to provide any specific program names that resulted in the action being taken.
It looks like this ban was originally placed on the account a few years back. If you've been through multiple appeals and our TOS team has declined to remove the penalty, that would be final and not something that can be changed through any other channels either, sorry.
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Hey @freemason1234,
If you'd like to dispute your ban, you can always reach out to our terms of service team. They can take a look at this for you.
Hey there,
If you need assistance with a compromised account please see: What to do if your EA Account has been hacked
Should you need any help to change the account details, please contact EA Help Support.
We currently support the following languages on Answers HQ:
I will be locking this thread for now, but please feel free to create a new post on their respective boards in one of these languages.
Hey @yqzyqzyqzyqz,
We currently support the following languages here on AHQ:
I’ll be locking this thread, but please feel free to repost your thread in any of the above languages.
Thank you for understanding.
For missing items, we need you to make contact with an EA Game Advisor for assistance.
Click the following link to get started:https://help.ea.com/help/faq/using-ea-help/Thanks.
After creating your case, it's best to choose chat as your preferred contact option. You should explain that it's been more than 24 hours. After submitting your case, you must go to your profile and click on "Resume your case" so the team can investigate it for you.
Hopefully they'll get back to you soon.
Hey there,
If it has been more than 24 hours since your purchase, I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.
If the problem persists afterwards, you should contact our live support team
Hey @agoodtom
If it has been more than 24 hours since your purchase, I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.
If the problem persists afterwards, you should contact our live support team
Hey @JAMER_STEAM,
If you haven't received any notification about a ban on the account, please get in touch with our Terms of Service team directly so they can review that action.
We wouldn't be able to provide any specific information here via the forums, but you can follow these steps to create an appeal and have the ToS team take another look at what happened.
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Thanks for clarifying that. This has been reported to the team and it's currently being tracked!
hey @RealFoolU, just to confirm what you're reporting here:
When you select the option to re-queue for a game while still connected to the match your random favorite skins will not cycle for the next match, is that correct?
Steam is a separate platform, so it will not impact your Xbox progress, but since I cannot see your account history to make sure what happened exactly, I can only recommend contacting our support team for a more in-depth investigation. Also, please make sure to log out and sign back in on your Xbox to check if you are logging in with the same EA account.
@Salo_MnK Thanks for reporting this. This is now being tracked by the team.
Hey @smoltiddydaisuki,
It looks like your PlayStation is linked to a disabled EA account. if you still know the original email address on the account, you can reactivate it by resetting the password, otherwise I'd recommend reaching out to our live support team for help.
Hey @Bede0613
I'm sorry to hear that you haven't received your Apex coins after your purchase on Steam. If it has been 24 hours since the transaction, I recommend trying a simple troubleshooting step first. Please restart your device and log in to your account again to see if that resolves the issue. If restarting and logging in again doesn't work, you'll need to gather some additional information and reach out to our live support team.
If you already have an open case
Hi @Viking-1987
We currently support the following languages on Answers HQ:
The topic will be locked, but you are welcome to repost it in any of the languages listed above.
Alternatively, you can contact an advisor at the EA Help website. Detailed instructions can be found here: I need help with my EA Account or game
Thanks!
