Hi @ar0ncz, Unfortunately, that is incorrect and something may have been missed. As far as Apex Legends specifically, the account you're on has never launched Apex on any platform prior to last month.If you played before that, then there is another account somewhere with that progress. That's what would need to be located in this case. Read more

Hey @ar0ncz,

Do you have any other accounts where you may have played in the past?

While you've said the advisor mentioned this has been linked since 2018, this EA account had never launched Apex on PlayStation until very, very recently.

Unless you've only been playing a month or so, there would be another account with your actual Apex progress. That's the one you'd need to try and locate.

If you don't recall or can no longer access an older account, please reach back out to support so they can help try to regain access and/or update the account information as needed. We are unable to make any changes to your account here on the forums.

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Hey everyone, thanks for the reports.

This skin is indeed temporarily unavailable due to a bug as outlined below, thanks for the patience while we're having a look!

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@Respawn We pushed an update to @PlayApex this morning to address some issues:
-Voice and text chat not working while in a lobby is now resolved
-D.O.C. no longer reveals a cloaked Mirage
-Fixed an issue where VFX on Reactive Skins wasn't displaying correctly after swapping weapons
-Resolved some visual issues in PC lobbies
-Temporarily removed the Attrition G7 Scout Skin due to a bug

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Hey @ads944,   If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look with you. Read more

Thanks for the update @LobazSeatCushion!

Thanks for the post @LobazSeatCushion,

We've passed this along to be checked into.

At the moment I'd make sure you've filed an appeal with the steps below as well, but if we get any other updates we'll be sure to share them!

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ Read more

Hi @fengyeoxo,If there were a breach in our systems, that would result in an announcement for the public. That was not the case.I would suggest checking through the following information to make sure you're keeping your account details secure.https://help.ea.com/en-us/help/account/how-to-maintain-account-security/ If our Terms of Service team has completed multiple reviews and declined to remove the penalty, this will be final.We cannot address this further via the forums so I'll be locking the thread here, thanks. Read more

Hi @fengyeoxo,They may use templated responses to ensure the information being provided is consistent across similar cases, but at that point a situation has had multiple different members of the team confirm the activity that took place.Unfortunately, if this has been reviewed multiple times to the point where our Terms of Service team has said further investigations won't be performed, that would be final. Read more

Hey @fengyeoxo,

Just to confirm, if there's an account ban you'll want to create an appeal here so our Terms of Service team can review that situation again.

They would be best equipped to look into this further, rather than opening a normal case. 

The Terms of Service team would be the only avenue to have a ban or suspension reviewed. I'm afraid we cannot make any changes via the forums or through other channels.

If you've just appealed this once you're more than welcome to submit a new appeal to have a different member of the ToS team take another look over the situation.

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Hey @K9X_Anas,

Just to piggyback on the correct information @EA_Aljo has already provided, this is something you've created numerous threads about already.

I understand you disagree with the decision that was made, but this will not be changed here on the forums either. 

Please do not continue creating threads about this topic. Locking the thread here. 

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Hey @simpledynamics,

If you're having any trouble with a code you've redeemed, it would be best to get in touch with the support team to see what other options they have to help out here. We are not able to discuss account details or make any changes here via the forums.

Depending on where the code was purchased, they made need these verification screenshots to look into this further. I'd have those on hand if possible when creating a case with these steps so they can check into this with you, thanks!  

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Hey @luimusic,

If you don't have the option to unlink an account on your end, you'll need to get in touch with the support team so they can help out. Afraid we're not able to make any changes here on the forums.

  If you create a new case here and select Game Support > EA Account > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look. Read more

@boxj123 

This sounds like you linked your PSN to a different EA account. This will cause your progress to be lost.

You'll need to re-link the PSN to its original EA account to try restoring access to this progress. Please see the below information.

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/ 

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Hey @zxcvbnm3011,

This is a known issue. This heirloom is not currently purchasable until after the event. The server error will be removed shortly but you'll still be unable to purchase Raptor's Claw until after the event ends.

Sorry for any confusion!

Glad to hear that's now fixed @alawnianas, thanks for the update!

Thanks @alawnianas.This shouldn't occur going forward, but some additional corrections may still need to be made for accounts already affected. That sounds like it may be the case here, once I have any further updates I'll let you know.

Hi @ninchua,Looking at potential false positives would be part of the process when the Terms of Service team reviews an appeal. That's not something that can be done via the forums I'm afraid.

Hey @ninchua,

I'm sorry, but our ToS team would have final say in the matter.

I understand you're saying one thing and the replies you're receiving are saying another. 

However, if they've reviewed their records of the situation and declined to remove a penalty after multiple reviews, I'm afraid there wouldn't be any other alternatives to have that reviewed again or via a different method. Read more