Hello, @zrs0218
At the moment the following languages are supported on Answers HQ:
I will now close this thread, feel free to repost it in any of the aforementioned languages.
You can also contact an EA Game advisor on the EA Help Center as described at the links below:
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We cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/At the moment the following languages are supported on Answers HQ:
I will close this thread now but feel free to make a new post in any of the supported languages.
You can also contact an EA Game advisor at go.ea.com/HowToEAHelp.
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We cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/Read more
@Asmodeus566 Happy that you are interested in and yes, sure thing I'll let you know once we expand to more countries!
I checked the form myself and it seems to be working on my end. I am using the newest Chrome browser.
Here are the steps I take to start chat with our team.
- To open a new case on our home page go to https://help.ea.com/en/help-home/ and select the game.
- Then click on: See all help topics.
- Select Missing content
- Then you can select the followingcategory, as explained in the article: I'm looking for something I bought
- Click on EMAIL US to select your platform
- After the initial case is created, it will show Waiting on player status. When you click on it, you can Resume the case to start a new chat.
Hey there,
I understand you're experiencing issues with the contact options after creating your case on our website. Could you please confirm if you are able to resume your case in order to start a live chat or send an email to one of our advisers? If not, could you try creating a new case and then, after receiving a response, resume that case to proceed?
- Sign in to your EA Account.
- Go to My Cases.
- Select your existing case from the list, then choose Resume Case.
This article may also be helpful to you: How to buy, use, and find your Apex Coins
Hey @PaylorSenpai, we don't know if these specific skins will come back anytime soon but I've seen skins that were previously released be back in the store. Sometimes they are a recolor of previous skins, sometimes it's the same skin as before.
Hey @4Rosinante
I'm sorry to hear that you were banned. Unfortunately, we don't have access to the details of your ban, but our dedicated team is here to help resolve any disputes.
Here are the steps you need to follow to reach them using the web form:
Get information about your EA Account lock, ban, or suspension
You can use the steps detailed at the following link to report this:
https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/Thanks.Read more
Hey there,
The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:
I'm locking this topic for now, but please check your DMs as I've responded to the message you sent there. Thanks!
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Not intended. Team is looking into it.
Hi @PortakalRengi123,Based on what is said in the screenshot that appears to be incorrect. Please reach out to support directly as they'll need to assist further from this point.
Hey @PortakalRengi123,
Thanks for the screenshots.
The error mentions that your Steam account is already linked to another EA account. That would be why you're unable to link it here.
I see you had started a live chat earlier, so you can try to resume the case from your case history page here.
Otherwise, it would be best to create a new case if you're having any issues accessing the account that's already linked with your Steam account.
If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can assist further.
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Hi @PortakalRengi123,Can you take a screenshot of the error message you're seeing?It doesn't matter which email you're using for the Steam account, all that would matter is whether your EA account has been linked to a different Steam account previously.If you're not receiving verification emails, it may help to contact support directly so they can check into this further.https://help.ea.com/help/faq/using-ea-help
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Hey @PortakalRengi123,
EA Play has a game list that may change from one platform to another, so the subscription is unique to the platform it was purchased on initially.
If you've picked up EA Play on Steam, you'll have access on Steam but not to the EA Play list on PlayStation, Xbox, EA app, etc.
You can check out the EA Play game list here to see what's available on each platform.
As far as linking accounts, keep in mind you can only link one of platform to each EA account over its lifetime. If you had a different Steam account linked in the past, you wouldn't be able to link another one to the same EA account, for example.
What error are you getting when trying to link accounts?
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Hey @foxinmana,
It looks like your post just matches what you had included as a title, but please keep any additional posts in English on these boards, thanks!
This account has never launched Apex Legends before, so if you had played previously that appears to be on a different account.
I do see a Steam account was just linked here, but keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
If you previously played on Steam, you will need to re-link your Steam account to its original EA account to try recovering access to any missing progress.
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