Hello @Waheed-1057 sorry to hear you have also been affected by this error code recently.
Can you remember the exact time and date this connection issue occurred, so we may check our server reports?Can you let us know what regional server it is that you play on?If you encounter this issue again, would you please follow all of the steps in my colleague's post, where they were offering troubleshooting to another player who recently received the same error codes? >> https://discussions.ubisoft.com/post/896743 Read moreThank you for sharing this update S3lll, i will see if I can locate the other threads mentioning these fast travel crashes and workarounds, so I can merge them all in one place to prevent duplicate threads about the same issue - thanks for your reply.
Thank you for that feedback @V1rtualzZ, I am sorry to hear that is your take on the cheat reporting in general, I can assure you if you use the in-game report tool this information will be sent directly to our Division team, and if you choose to contact us privately these reports will be passed onto our Division team when all the necessary information is gathered. We do appreciate players informing us of players breaking our code of conduct, but we like to avoid naming and shaming on our public forums, to avoid any kind of witch-hunt-style behaviour, which is why we have a rule against this type of thing.
Hello @CWO4USN I appreciate you informing us of this potential audio bug report.
As with all bug reports shared on this forum, are you able to provide a video showing the missing music on the 'its time for a little music' prompt? >> https://discussions.ubisoft.com/topic/163821/reporting-new-bugs-in-the-division-2/1?lang=en-GBHello everyone thank you for your sharing your thoughts and feelings on the topic of DLSS support.
I will move this thread to our player General Discussion section of the forum as a feedback and suggestion topic.
If you have any more feedback about the game, please make sure to post this in our General Discussion area of the forum to discuss this further with other players, as the Player Support section is used for bug reporting and technical issues, thanks again.
Hello everyone, thanks for providing more details on your knowledge of the Enforcer shotgun and its Warlords of New York Redemption.
As this topic has been answered and is more of a gameplay question rather than bug or technical issue, I will move this to our General Discussion area, thank you.Hello everyone, thanks for getting in touch with us over the AWOL Kelso NPC.
This was reported to us previously, Kelso would go missing after fast traveling to the BoO after the mission had been completed - this was confirmed to be working as intended and not a bug. Kelso will only appear when the mission is active and the mission name/phase appears on your HUD.I will however report to the team that the blue dot on the minimap can be misleading to players, thank you for this feedback!Hello everyone, thank you for your patience over the holidays.
If you have followed Ubi-SleepyGoats advice above (https://discussions.ubisoft.com/post/893968) by trying to re-establish your connection to our servers on your console (or restarting on PC) and you have yet to receive your Santy suit and rewards, please get in touch with us over one of the following links, as we will need to check your login for those dates, and we may be able to add these items to your inventory after checking your game data. Please contact us using one of the following links regarding your 'missing holiday content' here> Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contactTwitter Support > https://twitter.com/UbisoftSupport
Facebook Support > https://www.facebook.com/UbisoftSupportUK/(EDIT: merged similar threads together) Read more
Hello everyone, thank you for providing additional information on this negative resource bug and what may cause it.
Whilst we do not wish to speculate on how this issue may have occurred in your game, and advise against using any kind of exploit as always, this bug should now be fixed as of title update 16.4 and should no longer happen going forward.Hello everyone thanks for providing more information on your missing Apparel Caches during the Apparel Event.
Thank you N3mB0t for highlighting this additional detail, how during the last/3rd week of the event, you will no longer earn apparel cache keys through playtime, and only through spending credits in your experience. Thanks again for sharing your expertise on this event.Hello @Cangrande, I am sorry for this late reply but thank you for getting in touch with us.
For any missing reward/items queries we ask you to get in touch with us with the date you should have received/claimed the rewards, over our private support channels.If for any reason, you can not contact us for a live chat or email case via our support website (https://www.ubisoft.com/help/contact) please could you get in touch with us with your Ubisoft username, name of the exact missing item, and date of attempted redemption over one of our social support links, via a direct message? Here are the links, thank you >>>Twitter Support > https://twitter.com/UbisoftSupportFacebook Support > https://www.facebook.com/UbisoftSupportUK/
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Hello again @robincitin23 thank you for your sharing this feedback.
I will move this thread to our player General Discussion section of the forum as a feedback and suggestion topic.If you have any more feedback about the game, please make sure to post this in our General Discussion area of the forum to discuss this further with other players. The Player Support section is used for bug reporting and technical issues, thanks again. Read moreHello everyone thanks for getting in touch about a cheating player you may have encountered in-game.
Please remember naming and shaming publicly breaks our forum rules, so we have edited out the player's name.You can report cheating or toxic players in-game using the Report A Player tool >https://www.ubisoft.com/en-gb/help/the-division-2/article/reporting-a-player-in-the-division-2/000060920If you happen to have video evidence of the cheating taking place, the name of the cheating player, and the time and date of the event, please could you also send us your video clips via our support website to forward to our Division security team, as naming and shaming goes against our forum rules! > https://www.ubisoft.com/help/contactYou can read more about this in our TD2 code of conduct and how we act upon reports here >
https://discussions.ubisoft.com/topic/99792/ubisoft-code-of-conduct-the-way-we-play?lang=en-GB Read more
Hello @Johnny-D thanks for posting about this issue too.
We have documented that this tends to happen when the connection becomes unstable in the game, regardless of whether it happens on your end, or our servers.If you have experienced this often on the PC platform, will you note the date and time this next occurs and are you able to use Xbox Gamebar to capture a video clip showing this happening in-game? Xbox Gamebar allows you to capture the last 30 seconds of a game when you 'enable background recording' in the Gamebar settings. This will allow us to double-check your ping connection at the time the lag and gunfire stop working correctly Read moreHello everyone, thanks for getting in touch with us about this issue that prevents you from collecting all blueprints available.
I have re-raised this with our teams to see if they can look into this and offer any insight as to why this is happening, we will do our best to update this thread when we get a reply, thank you.Hello @V1rtualzZ thank you for sharing this workaround.
This issue is currently under investigation and our QA team are trying to reproduce the issue.If anyone else has been affected by this issue, please let us know what platform it is you are using, if you needed to create a new character as in the workaround above?If anyone is able to send us a video clip showing you have no access to the Pentagon mission, this will be helpful to our QA team and will help to show the number of players affected, thank you. Read moreHello linc-harris6670, thanks for your reply.
There are 2 current scenarios we know of causing disconnections in the countdown mode, 1. is that players are connected to the wrong regional server resulting in a less-than-optimal connection, and 2. is that players are disconnecting as a whole group when playing in a subgroup.Both these issues are still under investigation by the dev/QA team, we know this is affecting several platforms not just PC, but we have no further updates to share at this point so we are unable to specify the exact cause. Read moreHello everyone, thanks for getting in touch with us over the holidays and thank you for your patience whilst we looked into this.
I can confirm, if you encountered the game crashing whilst using the map, opening the map, or selecting a fast travel point, this issue seems to have been fixed on Xbox consoles for now, and has been added to our 'Live Fix' issues on our known issue list > https://trello.com/b/F2RU9ia9/the-division-2-known-issues: (https://trello.com/b/F2RU9ia9/the-division-2-known-issues)If you are still encountering this issue in the game after reading this message, please specify what platform you are using, what you are doing when the game crashes, and what update version of the game are you using, so we can let our devs know, thank you. Read moreHello everyone, thanks for posting and sorry for our delay in replying.
I will add your names to our list of affected players.Should anyone else be affected by this and comment on this thread, please do let us know the platform you play on thank you!Thank you for your reply chacachaca13 I have forwarded your original video to our QA team to try and replicate the issue, I wouldn't go out of your way to record a clip at the moment as this should be enough to go on, if it demonstrates the issue clear enough for our QA.
Apologies to hear you were also affected by the ongoing crashes in the game. We will be back in touch if we need any more info from you, thanks again for your help!