Hey there!The red carpet hideout decoration does actually have blue variants - the blue variations begin from variant 13 onward. :DTo use a hideout decoration variant (just in case you might not know, or for anyone else who wanders along here) you would go into Edit mode in your hideout, put the item on the ground, and while it's selected use your scroll button on your mouse (or Page Up/Down on your keyboard) and it will cycle through the available variations.

" Conciliar wrote: Does the Judicator supporter pack give me everything from the basilisk, crusader, eyrie pack too?

It does indeed contain all of the items obtained from the lower tiers of the pack. If you are contributing any point packs or lower tier packs as an upgrade, the upgrade function would display what is being contributed on the right, under the header "Upgrade from previous transactions:" and would list the parts of that upgrade you have already obtained and will not receive again. The new items/points you will receive from the upgrade would then be listed under "In addition you receive:".If you have any questions about a purchase or an upgrade you're welcome to contact us at [email protected] and we're happy to help. :)
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Hey guys,I understand there's a lot of anger and upset over the recent changes, but that does not mean it's open season on people who may disagree with your point of view.Our Code of Conduct does apply here, please do not personally attack other users for their opinions, no matter how much you may disagree with them.

Hey guys!Sorry for my delay on getting back to everyone about this, we have been discussing with Sony the best way to go about making sure everyone gets their money back from those purchases that should not have been made available on the PSN store.If you've experienced this error it's because the purchase that was made on your account was for a pack that should not have been made available by Sony on the PSN store. You have purchased one of the intermediate upgrade packs (which should have only been visible in-game once you had purchased the lower pack beneath it). The price of that upgrade pack does not accurately charge the price of the entire Supporter Pack you attempted to purchase.Due to the way our purchasing and payments work with Sony, we're unable to credit another pack to the account in it's place, and so a refund is the only possible recourse we have. We have spoken with Sony about this and they have removed the packs that should not have been available, and we have provid... Read more

" wITCHcrftXX wrote: Yes Sony Support told me, that they deleted the Packs from their Store..but they cant refund.

Hi wITCHcrftXX, please check your emails, I have responded to yours earlier this evening. :) As I mentioned in my earlier posts, we are working with Sony at the moment and trying to resolve the issue. As soon as we have any news we will get in touch with you. Read more

" Nokkyu_ wrote: Hi,

I just received answer from your Support E-Mail stating that they won't help (again).
Now I am confused. Am i supposed to wait?

Kind Regards,

Hi Nokkyu,I also located your email and I have responded to it now, sorry for any confusion. :)Edit: I have also located your email, Demothene, and replied to you there.If anyone else is having this trouble please email [email protected] - you can ask for me specifically, but you should get me even if you don't. ;) We are working to resolve this as quickly as we can and I apologise for any further delay at all!
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" Vladu_b wrote: Hi everyone,

I have the same problem but with the Crusader Supporter Pack.
I bought one and I didn't received the points nor the items. I wanted to but some stash tabs as they were on sales but that ship has sailed...
GGG support replied that I should contact PSN support, this is really disappointing and your Support people should be aware that this is a general problem.
If I'm contacting PSN I will ask for a refund

Hi Vladu_b! I've located your email to us in our Support inbox and have sent you an additional reply about the situation. :) We're really sorry for the trouble, we hope to have a resolution soon! Read more

Hey guys,We just wanted to keep you updated about this issue, we are still actively discussing with Sony how this can be resolved (and it WILL be resolved!). We're really sorry for the wait - those packs should not have been purchasable from the PSN website store and we're locating the best way to facilitate fixing this up.If you have any questions at all please contact us at [email protected] and we'll do our best to help. If you have just arrived here looking for information about your PSN purchase, please do contact us at the email address above and we'll do everything we can to help! Read more

Hi there!From our Posting Policy in our Terms of Use under Section 10:

" 10. b. Personal abuse, foul language, inappropriate subject matter, obscene, harassing, threatening, hateful, or discriminatory or defamatory remarks of any nature, as may be determined by Grinding Gear Games in its sole discretion, or Posts otherwise in contravention of any law or court order, are not permitted;

Pedophilia would most definitely fall under not permitted, and this applies across both our forums and in-game chat.I will respond to you via PM regarding the moderation action on your account. :) Read more

Hi there! We don't resolve these kinds of account issues over the forums. Please email us at [email protected] and provide us with your Path of Exile account name and 1-2 character names. We can then locate the account for you and discuss from there! :)

Hey there, I'm sorry to hear you're having that trouble!Could you please email us at [email protected] and let us know your account name and also the character names you no longer have access to, as well as the low level ones you now have access to instead?We should be able to locate both accounts and help you out from there. :D

As Iangyratu and HanSoloDK mentioned, Support have the ability to un-delete recent character deletions that may have been made by mistake, you can email us at [email protected] to request this.We will need to know both your account name and a current character's name to locate the account, and then the exact name of the character that was deleted so we can locate it for that account. :)

HanSoloDK is correct, any accounts where you may have lost access to the email address it was associated with will need to go through a thorough verification process before we can consider making any changes.Please email us directly at [email protected] and provide us with the original email address (that you no longer have access to) and the name of the account. :) We'll take it from there!

Depending on the email address you are trying to add, it may be possible that the email address is already in use on another Path of Exile account.An email address can only be used on one account at a time. If you suspect this may be the case, we are happy to delete the empty/extra account for you to free up the email address. Please just email us at [email protected] with your request. :D

Heya!Could you please try restarting your game client, and let us know if that helps?

I have gone ahead and moved it up to the Blight Shops area for you - depending on when you last edited it or it was last posted in, the thread may have become inactive, in which case you would need to create a new one.https://www.pathofexile.com/forum/view-thread/2571028

If you're having trouble linking an existing Path of Exile account to a Steam profile, or creating a brand new Path of Exile account through Steam, our support team can assist with that. :)Please email us directly at [email protected] and let us know the exact trouble you're having, and we can look into that for you!

In order to play Path of Exile on the PC client when you have exclusively played on the PlayStation 4 or Xbox One versions you would need to create a new account, I'm afraid. It's not possible to login and play the PC version on an existing PlayStation 4 account, as the different platforms are completely different accounts. I apologise for any inconvenience!

Hiya!I'm afraid HanSoloDK is correct - we don't have the permissions to make any changes to a Garena user account. If you'd like to make changes to a Path of Exile account that was previously connected to the Garena service we may be able to help with that. You can make those requests to our Support team at [email protected] - please provide us with the account name and 1-2 character names on the account when you email and we can locate the account. :)

You will need to contact us from the email address associated with your Path of Exile account (which may be different to the email address used for your Steam profile created with Valve, as they are separate accounts).If you contact us at [email protected] and provide us with your account name over there, we can let you know if you've contacted us with the wrong email or not, and look into assisting with the unlinking of the account from it's current Steam profile. :)