Hey there, would you be able to contact us at [email protected] so that we can look into how we may be able to assist you with this?

You will need to contact us from the email address associated with your Path of Exile account (which may be different to the email address used for your Steam profile created with Valve, as they are separate accounts).If you contact us at [email protected] and provide us with your account name over there, we can let you know if you've contacted us with the wrong email or not, and look into assisting with the unlinking of the account from it's current Steam profile. :)