@ElegantD3ath 

Have you tried reinstalling the game and clearing Origin's cache yet? Strange it's still showing up as Season 1 for you. It's possible there are corrupted files in your game folder when the update was downloaded.

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@Lokiwilde1233

Do you have any pending Windows updates and the latest drivers?https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/Can you attach a DxDiag to this post? Read more

@ItzRagdollYT 

Let's see if this does the trick:

1. Delete Origin from your PC and re-download the latest version
2. Perform a clean boot in order to disable all non-Microsoft essential programs to start up your PC
3. Right-click on the Origin desktop shortcut and Troubleshoot Compatability
4. Right-click on the Origin desktop shortcut and run as administrator
5. Right-click on Apex Legends in Origin and select Repair.
6. Launch the game.

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@ItzRagdollYT 

The game appears to still be downloading. Have you been able to launch it once the game was fully installed?

When a game is stuck in resuming or getting ready phase (or won't launch properly at all), try clearing the cache for Origin. 

Here is how to do that: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Since you're on PC, please include a DxDiag if you need further help.

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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@lmpactive 

There are rare circumstances when progress may not sync up right away after server restarts but eventually it comes back after a few games or after some time has passed. 

If the progress hasn't shown up for you by now, I recommend checking to see if you have another account because that is usually the most common reason when players contact our Support, not knowing they accidentally created more than one account.If you have multiple email addresses it might be worth checking those to see if you can login. If you're still having trouble recovering your progress/account, contact our Live-Support team so they can assist.Click here to speak with an EA Advisor Read more

I'm sorry you accidentally unlocked the wrong Legend, @CARSONATOR0425. You are not able to reverse purchases in-game nor our Live-Support can swap out Legends so I advise exercising caution when you're navigating all purchases going forward.

Good luck in the ring and with your new experiments.

@Akhmedzhanov 

Deleting the Origin client won't uninstall any of your Origin games.

@ChillDawgMax 

Can you attach a DxDiag and have you tried reinstalling? Strange as it sounds, but does it work if you unplug the extra monitors if you use more than one?

@mashme05 

Have you tried changing the DNS as mentioned above, flushing it, updated the router firmware, or attempted these connection troubleshooting steps yet?

@xpertvcm04 

Have you tried reinstalling the game on the internal drive and do you have anything plugged into the USB slots other than a controller wire?

@Batedmetal264 

Not always but it's great to start with the basic steps that fix most general technical issues. You might be surprised how many people don't search for existing posts that are related before creating a new one. 

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@SirBate 

Sounds frustrating what you're going through. Have you tried reinstalling the game though? If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.

These basic steps below can help improve performance on the Xbox One:

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

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@j-shotz-93 

What level are you and it depends on your performance in games. The better you do the faster you'll level up. 

The Apex Legends team recently touched up on this here.

AUDIO KNOWN ISSUES

Issues we are aware of and currently looking into:

 

• Audio dropouts, where sounds or parts of sounds in the game seem to be missing at times.

• Audio distortion, where there is loud static or mangled-sounding audio that plays, generally during large gunfights and/or heavy concentrations of players.

• Close enemy footsteps being too quiet, or silent, in some situations.

Thanks for you report, @fml_juice. Good luck in Season 1!

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@Virji24 

Was a persona transfer ever performed in the past on your account? I'm afraid there is not much we can do from our end and this will require the assistance of our Support staff so they can pull up your account. Did you request for a specialist to look at your account and do you know if your purchases work if you make them through the PlayStation store online/web or from a different console?

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@Virji24 

Our Support teams will grant Apex Coins that don't appear on accounts, however there can sometimes be a delay in the coins reaching the accounts or with unexpected service disruptions from either EA or Xbox Live/PlayStation there might be times they'll ask you to wait until those services are restored. The reasoning is that the coins are still on their way to being delivered on the account and our intervention won't be necessary yet. 

If they still haven't shown up for you after 24 hours, please contact an EA Advisor immediately. It's upsetting to hear how this continues to happen for you and recommend raising this up again to the EA Advisor so they can have a specialist look into this further to see if it's indeed account specific.Click here to contact with an EA Advisor Read more

Hey, @Virji24 

Sounds frustrating what you're going through if you have to keep constantly contacting Support for your purchases. Even though it's a purchase for our game, the transaction goes through the PlayStation store for the payment method you have under your PlayStation account. Have you reached out to PlayStation Support at all to see if they're aware of anything impacting your account from that side? There are region locks for content, so if you made the purchase while accidentally on a VPN, you can be charged but the content won't show up.

PlayStation Support

https://support.playstation.com

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@xTheAce714x 

Which platform do you and your buddy play on and has he tried any sort of connection troubleshooting with us or with our Support team? The Apex Legends team is working to improve server quality and investigating the code:leaf/net errors in which they're requesting info from the community here. If you or your buddy are getting that error we would appreciate any specific details in that post to help aide the team in addressing it.

We have connection troubleshooting steps that could make the experience better for you in the meantime though if you're willing to give some of them a shot. Let us know if you're interested!

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

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