Can you upload a DxDiag for me so I can see your specs?
Are you able to change the in-game settings after updating to the latest build of Windows 10? Search "Windows Updates" in the desktop search bar to check for pending updates.
Did you remove everything you had in the command line arguments? Right-clicking on the game in Origin and repairing it helps for UI errors like this most of the time.
Try a clean boot and then immediately launch Origin as administrator by right-clicking on the desktop shortcut. This way we can see if it's some third party program conflicting with the game.
How to Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
Can you try a clean boot and then immediately launch Origin as administrator to see if it's a program running in the background causing the issue?
How to Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
Can you try going into training mode first before going into other modes? Another player posted a while back that helped fix the latency issue. I just want to know if that actually works for you so we can notify the team.
Can you upload DxDiag and UO Trace for me? Do you play on WiFi connection or is your PC wired in?How to Pull a DxDiag
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
UO Trace
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
Other than that gold armor right after the drop, everything else was tough to watch. Let's see what we can do to really fix that connectivity issue.
Check out these steps:- It's possible Killer Control Center could be playing a factor. Check out this post which helped fix rubberbanding and lag for players.
- Log into your router's admin panel (instructions are on the router itself most of the time). Check to see if there is a firmware update.
- Open the ports listed for Apex Legends: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
- Check for pending Windows Updates. Search "Windows Updates" in the desktop search bar to check for pending updates.
- Right-click on the game in Origin and select "Repair."
- Launch the game and let us know what happens.
We have some additional steps below in the article which I'm sure you've taken a look at since you've went to the extent of changing your DNS. Hope this helps!
Basic Connection Troubleshooting
Read moreThis is a fair Quality of Life submission. Would be nice to be able to ping a further specific respawn point so your random squad member doesn't go for the closest one while 3 other squads are battling it out nearby.
If you're down to troubleshoot let us know what platform you play on. It's very possible some quick minor tweaks can help correct the connection link to Apex Legends. I've experienced lag for a specific game before while others were fine, but after rebooting the network and console I created a fresh connection link with my network and the EA servers which in turn repaired the hiccups from the last link.
Let us know of any steps you may have tried too. A perfect example is here how some changes on the router side will fix connectivity issues. We're aware of code:leaf/net like related errors and those are being investigated, but if you're getting disconnected in every game there's something wrong we need to fix.
It's possible a router could have a firmware update and closed off ports for Apex Legends that need to be re-opened. We have them listed here for reference.
@Ledeapth Was there anything specific you did that worked not listed here that @tradiepie could find useful?
That could sounds anti-virus related. See if the game launches after adding Origin and Apex Legends to your anti-virus exception list. Running Origin as administrator can help get around permission issues, too.
Deleting the Origin client and re-installing the latest version could help too.
Did you recently install some new software or hardware on your PC in the last week?
Do you know if the sound cuts out if you use a different headset, such as the standard Xbox One headset just to determine whether it might be related to that specific type of hardware for our game?
I know it's not ideal but a reinstall of the game could be worth a shot if you have some time to do that real quick.
@Eman3848 wrote:
Just an update, I was able to get it to work. For the moment, you have to use an EA account that has been linked to your Xbox account in the past. I was able to do this when I found my old EA account. If you have not owned an EA game before, I’m sure they’ll fix this problem soon, because there is still a month to get the prime pack.
If you never played an EA account before on the Xbox Gamertag it should prompt you to create an account when you load up the EA game.
A broader explanation can be found in the link below.
How much space do you have available on your hard drive?
Is your PS4 connected to a power surge or directly into the outlet, is your PS4 dusty and in an open space with enough ventilation?
Do you get this error when you try to launch the game from a different PSN ID profile?
Glad you received your coins. Some of the purchases might be delayed if there is a high volume of players hitting the store all at once or due to potential service issues.
If restarting the console/PC doesn't push the transaction through for you, please reach out to our Live-Support team and they'll do what they can to place them on the account.
Click here to contact an EA Advisor
If you purchased them on Xbox or PlayStation, we recommend checking their service status to make sure they aren't experiencing any service issues at the time of the purchase which can cause delays. Double-check your purchase history too to ensure the transaction shows as completed.Xbox Status
https://support.xbox.com/en-US/xbox-live-status
PlayStation Status
https://status.playstation.com/en-US/
/Blueberry-------------------------------------------------------------------------------------------------Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their resp... Read more
Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4) It's been working for people having constantly having disconnections/server timeout errors.
Have you tried switching to a static or dynamic IP?
We'll make sure you can access that Battle Pass. Can you try restoring the license for the game and then try again?
Restoring license on PS4
https://manuals.playstation.net/document/en/ps4/settings/license.html
Do you have "Text to Speech" enabled under your Apex Legends game settings? If so, try disabling that.
Do you have boost mode enable don your PS4 to see if that helps get around this error and how full is your hard drive? I'm concerned the game is putting the system over the tipping point of where the hardware is struggling to run the game. Is the system dust free and well ventilated?Here is PlayStation's article on what to do when you receive that specific error code: https://www.playstation.com/en-nz/get-help/help-library/error-codes/ce-34878-0/
Hope this helps, keep us updated.
It might be related to some third party programs which helped other players out here: https://answers.ea.com/t5/Technical-Issues/Overlay-not-working-in-Apex/td-p/7427346
Are your PC clocks synchronized to the same timezone that you're living in?
Do you use any custom keybindings? Try resetting them back to default to see if that helps.