Apex Legends Dev Tracker

(2019) Apex Legends won't launch after clicking Play

This thread was added on August 28, 2019, with posts from EA_Blueberry.

Support

@ItzRagdollYT 

The game appears to still be downloading. Have you been able to launch it once the game was fully installed?

When a game is stuck in resuming or getting ready phase (or won't launch properly at all), try clearing the cache for Origin. 

Here is how to do that: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Since you're on PC, please include a DxDiag if you need further help.

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Support

@ItzRagdollYT 

Let's see if this does the trick:

  1. Delete Origin from your PC and re-download the latest version
  2. Perform a clean boot in order to disable all non-Microsoft essential programs to start up your PC
  3. Right-click on the Origin desktop shortcut and Troubleshoot Compatability
  4. Right-click on the Origin desktop shortcut and run as administrator
  5. Right-click on Apex Legends in Origin and select Repair.
  6. Launch the game.
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Support

@Lokiwilde1233

Do you have any pending Windows updates and the latest drivers?
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
Can you attach a DxDiag to this post?

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