Hey Everyone - 

We're restarting the Blackbird Server beginning  Wednesday, August 18, 2021 at 11 a.m. PDT /  2 p.m. CDT / 3 p.m. EDT / 9 p.m. GMT+2 and it will be unavailable for approximately 30 minutes.

Thanks for your patience!

Hey Everyone - 

To address the server lag, we're bringing Blackbird down for a restart in about 30 minutes.

More details here: https://forums.lineage2.com/topic/22501-blackbird-server-only-maintenance-wednesday-august-18-2021/

Greetings Adventurers!

Game servers will be down for maintenance beginning Wednesday, August 18, 2021 at 4 a.m. PDT /  6 a.m. CDT / 7 a.m. EDT / 1 p.m. GMT+2 and will be unavailable for approximately 3 hours 15 minutes.

With this maintenance:

• Candy Hunt event will start for two weeks!
  • Claim a free Sayha’s Spirit Kit in the L2 Store
• The Raid Master event will continue for two weeks!
•  Why Burn rankings event will continue two weeks!
• Attendance checklist event will continue for four weeks!
• The free Reinforcement Kit will be available in the L2 Store for one more week!
• The Grace Potion  you receive from hunting monsters will be deleted as part of the weekly deletion for this item. Please use up any remaining potions before the maintenance begins.

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13 hours ago, TheBride said:

@Sunshine@JujiFor 3 days now I cannot purchase NCOIN with either paypal or credit card.  First day I thought it was a glitch, second day I wrote a ticket, third day ticket is still unanswered.  I cannot buy extra passes, supply kits, sayha's blessings, etc.  You make this game to require spending $$$ or suffer crippling nerfs, but also prevent people from spending $$$?  I have fallen behind by multiple levels where I should be at this early stage of the game.  At this point you offer me almost no alternative but to refund what I have already spent.  Incompetence is to be expected when dealing with NCWest, but the one thing you usually do well is take people's money.....but this project we cant even do that right?  

It could be that your purchase triggered a fraud alert, and the Fraud Team has to manually investigate/review/approve. Reach out to Customer Support in case there's any other impacting issue:  https://support.lin...

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5 hours ago, Cypherstrider said:

#23747332 - Luciernaga - Blackbird

same problem

5 hours ago, Link said:

Odin - Blackbird.

The disconnections happened on my laptop and I have since switched to my desktop. No reoccurance of the issue as of yet.

4 hours ago, Powerlifter said:

Id

#23747254

Thanks everyone. For those that didn't put in a ticket, please do. This helps us keep track of these issues. 

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2 hours ago, J0nSnow said:

@Juji @Sunshine 

You guys have to do something about this HP pot lag. It's been an issue for days now.  

Thanks for letting us know. If you haven't put in a ticket, please do, and the more details the better--especially where you're at in the game (instance/zone/etc.) so that we can narrow it down.

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13 minutes ago, Powerlifter said:

Same happened to me. Disconnect a minute in, log in again, ticket lost. I will pm you my info although i have raise a ticket.

PM's are turned off (peeps be abusing it ) but if you drop your ticket number here, I can escalate that.

Hey all - thanks for the reports. While we're not seeing much on this, I'm asking about it now.

On 8/13/2021 at 9:30 PM, Link said:

I am getting disconnected in the transcendent dungeon after a minute or so.

I assumed the first disconnect was random, but after I used a pass to re-enter I disconnected again.

Its unfortunate that you are not able to re-enter after being disconnected. Any chance you could request a fix @sunshine ?

1 hour ago, Dracushor said:

@Sunshine yes please have a look on it , I’ve got disconnect in the first minute , and I log in very quickly. My instance disappeared and I just bought the ticket to enter in instance 🥲 ! 
     I know you guys busy but some things can be improved slowly slowly!

thanks  

I'll need your character names and server. 

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49 minutes ago, TenebriS said:

I just bought it, I only received some supplies, but he did not give me the weapon, the strider or the hat. i send a ticket, but just want you know about it  @Sunshine

Thanks for the heads up! I'm watching for you--tag me again if it doesn't get resolved my Monday.  

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10 hours ago, Shaierel said:

Thank you for your effort!

I have the same issue. 

Submitted the ticked and waiting for the reply.

Is there any approximate time these requests get solved, please?

Thanks!

They're usually resolved within 72 hours (3 days). If that doesn't seem to be the case, tag me here with your ticket number and I'll follow up on my end.

8 hours ago, beer said:

black smith with stamp

^^^^^^^^^^

2 hours ago, mkkk said:

I have accounts from older time i can log into accounts threw launcher but i cant enter because i need new pin my times pin codes was 4 numbers now 6-8

i need log in website to change but my 2 acc when i try log in , website just refreshes and nothing . 

??

This is no good! Try getting a hold of Customer Support through email at  [email protected]. They should be able to help you log into your account, and help change your pin. Good luck!

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I recommend you reach out to our Customer Support team—we're not seeing any reports on this after users were able to resolve it themselves: https://support.lineage2.com/

Be sure to provide as much information as possible about what steps you're taking, and the exact error you're getting.

25 minutes ago, GodKiller said:

Hi @Sunshine @Hime  You know when l2wiki will be upgraded to Aden? I remember when they released the classic it took months for them to update, will it be the same way with essence?

Oh, that's a great question! Let me get back to you on this one. 

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I've escalated this issue to our Customer Support team. Please let me know if you continue to have issues with acquiring your Aden Launch Packs.

[UPDATE 10:35 am PT]

Customer Support assures us that they're addressing the tickets for this issue. Some of these purchases may have triggered fraud alerts, which means the Fraud Team has to manually investigate/review/approve purchases that trigger these high-risk alerts. They ask that you continue to report any issues directly to Customer Support in case there's any other impacting issue.   Read more

I'll escalate the issue but make sure you all are following the directions below, and if you've done all of that, please send in a detailed support ticket so they can help you: https://support.lineage2.com/

• The code will be automatically applied to your NCSOFT Account.
• After Lineage II Aden has launched, you first need to create a character on a Lineage II Aden server. This character will be the one you want to receive the items from the Aden Launch Pack. Make sure you're checking the correct character.
• Once that character has been created, log in to your NCSOFT Account on the Lineage II website and go to your “MY Account” page.
• Click on the “Apply a Code” tab and select “Lineage II” above the Unused Serial Codes window.
• Inside the window, select your Aden Launch Pack (either the Light Pack, Standard Pack, or Deluxe Pack) and then click the “Apply” button.
• You will then need to select your Aden server and the character from the list that wil...

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9 minutes ago, Chopper said:

I tried both of those things  As well as tried logging in with my phone and laptop all the same result. Have there been any reports of other users having issues with the website? @SunshineThank you for you responding

No problem, I'm here to help!

We haven't seen any other reports, which is why this is so weird. Could it be that your browser is blocking any features on the website? Make sure that you are not blocking any features of our site and that your Java and Flash plugins are up-to-date. If you have add-ons running in your web browsers that block or filter cookie generation or sending, you'll need to disable them and attempt to log in again. I know you put in a ticket, but if you haven't already, send support an email: [email protected], it might be a tad faster.

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55 minutes ago, Chopper said:

@SunshineGood evening, for some reason I can't log into my account on  your website, I can log into it on the forums and the actual game just not the website to claim my pre order pack, it worked earlier today when I purchased some Ncoin but I'm still waiting for those to go through as well. Is there anything you can do to help?

Heya @Chopper - unfortunately there's nothing I can do from here because I can't access your account. The fact that you're logged in here though, means you should be able access your account on the NC site. Have you tried doing a hard refresh of your tab/browser? Maybe close it down and start fresh, or clear out those cookies.

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3 minutes ago, Skyyth said:

I cannot even get to download/install the game because of this issue at the moment and support is taking a while, does anyone know how to solve this? I did not have this error a week ago and now its been happening for about 2 days.

I recommend contacting Support with as much details as possible so they can help you identify the issue. You can contact them through https://support.lineage2.com/ or directly via email at [email protected]. 

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