42 minutes ago, TheBride said:

You would think a decent company with decent employees would be depositing extra passes and potions in players accounts for the inconvenience.  Has anyone here gotten anything yet?

As I said in this post, we will be compensating once the issue is resolved. And when I know more, I'll outline those details in a new post. 

1 minute ago, Coisa said:

@Sunshine Hello, server goes down when i was doing trascendent, please look foward to my ticket, we are in hurry on exp  Your request (23748255: Server down during Trascendent instance)

Heya @Coisathis issue is impacting everyone on Blackbird, and we're seeing a large number of CS tickets in the queue. I'm sure they will get to yours as soon as they are able. Thank you!

7 minutes ago, MinoltaPro said:

Don't expect anything. They replied to my ticket saying ,, "They will forward my ticket to QA team".

That is not QA team's job. Anyway, I replied but there is no further feedback. I advise you to drop your expectation

By the way, Coisa.. You can guess who I am  I am about to join you guys. Thanks for teaching me about this game.

It may not be their job, but your information is helpful to QA to test any issue. 

Just now, RandomEnchanter said:

Down again @Sunshine@Juji@Hime

1 minute ago, MinoltaPro said:

Server just crashed again now. Great job NC my ass.. I used to work at NEXON USA. NC USA's doing worse then NEXON.  (I thought NEXON was the shittest Korean Publisher lol.)

Thanks for the heads up; we're aware and trying to troubleshoot.

4 minutes ago, Kunga said:

No shit.. there should be a heads up 2 crashes ago.

We want official statement of whats happening and what is the compensation for wasting money just to have servers crashing

Compensation will happen and we will let you know that that is once we resolve the issue.

4 minutes ago, RandomEnchanter said:

The only thing i like on Aden servers is @Sunshinewho always reply quick and always around..

Thank you.  I'm doing my best to get information and tell you what I know when I know it.

3 minutes ago, kevil said:

There is a big problem writing code when most is in Korean, completely understandable. If you have written code before, things that should work dont always work. sometimes one fix disables another fix.  rushing programs to make a quick fix is not always the best answer. but next time hopefuly they will sand box test at max compacity and have server limits, free t...

3 hours ago, theshunn1 said:

@Juji the server blackbird needs to be split or something to calm down with all this server lag and health pots taking 47 sec to go off and we dieing! its making the game harder to play and this was supposed to be the fun game of lineage

We're aware and doing everything we can to address the issue. You can see updates and give your feedback here: https://forums.lineage2.com/topic/22516-blackbird-only-ongoing-server-lag-issue-august-18-2021/

Locking this thread now to keep all feedback about the Blackbird lag directed in one place.

1 minute ago, Oestemnet said:

So the lag is the big issue today, here's what it is causing, today I logged on and had around 86 Sayha's Blessing potions in my inventory, so i decided to purchase the 3 - 120 packs to get an extra 150 potions,  after lagging in the purchase and lagging in the oppening I got the other items but not the potions, naturally I submitted a ticket, since it's taking forever to get answers from you and I was running low on potions I decided to purchase 15 potions from the clan shop and 99 potions at 5Ncoin each to increase my inventory.  So now I have 114 potions + 71 (the leftover at that moment) for a total 185. So your "Customer service" went into my account inventory and since I had more than 150 potions decided I was trying to scam you and said I was lying and had received my potions (basically giving me the finger), I sent in more screenshots and still wait for a response. So tell me @Sunshineis the customer service team ready to he...

Hello Adventurers,

We understand that players are experiencing lag occurring with the following item-related functions:

• Item Usage (Opening or clicking on items in inventory)
• Auto-HP Potion Usage
• Special Crafting Items
• Opening Mail Box
• Enchanting Items
• Retrieving Items from Warehouse

Our team remains on top of the issue, actively working with the Devs to resolve the issue. Still, you may continue to experience some or all of the issues above until this issue is fully resolved, at which time we'll discuss any compensation.

We appreciate your continued patience, and thank you for bearing with us!

21 minutes ago, RandomEnchanter said:

We cant do dungeon or anything since pots aint working.....

Thank you--we're aware of the issue and actively trying to fix. More details on what is being impacted specifically is here: https://forums.lineage2.com/topic/22516-blackbird-only-ongoing-server-lag-issue-august-18-2021/

3 minutes ago, WhiteLion said:

I REQUEST to RECOVER MY LOST ITEMS and 200 Sayha cookies and 200+ Sayha bottles - check your server settings... In ~3-4H Exping in Silent Valley I have lost ~200+ Sayha Bottle for payment, and I have lost ~200+ Cookies that was taken today from Even box. - WTF is going on on this server I played all possible Essences starting from Korean, Russian server, EU servers, Free-shard Essence servers and it has never been so BAD  I was waiting something great from NCSOFT... We have great LAG SERVER

I have seen all your posts...all 8 of them.

While we wait for more word, the best I can tell you is to reach out to Customer Support to see if they can refund you for any timed items that you purchased from the L2 Store.

Hey Everyone - 

We're still working hard to lock down and resolve the issue, which is our chief priority, but there isn't an update at this time. I will continue to reach out to the various teams working at fixing the lag, and get back to you when I have more information to share.

22 minutes ago, WhiteLion said:

Nice work NCSOFT... I am spending money on your server, but items that are bought for real money for N-coins just dissapear to nowhere...

I had around 200-220 Sayha potions before last unwaited restart, after that I put my char on AFK farm in Silent Valley - because I could not choose any other location ( server is lagging, potions not working, char dying ). After ~2h I woke up and I see that my char is still alive, but 200+ sayha potions are GONE TO NOWHERE. The potions, that I am buying everyday for N-coins 120x3 - each day.

Fix the server finally and I am waiting for my SAYHA 200+ back to my character - WhiteLion and apologize gift - would be much appreciated if you want player with payment to stay on your server and support it.

7 minutes ago, WhiteLion said:

@SunshineI need comment from you guys ASAP - really, its not a joke anymore. When I pay money into server and items I paid...

4 minutes ago, J0nSnow said:

Thanks. Any update on 3rd(or 4th) server will open?

Nope, but when we do have information to share, we'll let you know. 

3 minutes ago, Silvan said:

ok ncsoft I do like the aden server think it is cool but really put the auto potion lag top issue its getting that 1 account and using potions is a mess.

It is for sure our top priority right now and is currently under active investigation. As I know more information, I'll keep you update in this thread: https://forums.lineage2.com/topic/22501-concludedblackbird-server-only-maintenance-wednesday-august-18-2021/

27 minutes ago, J0nSnow said:

Lag is back, pots not working, restart did not work. @Sunshine

7 minutes ago, DisplayFoFUn said:

@Sunshinea simple restart didn't fix anything.

We're aware and investigating now. I'll update this thread when I have more information to share: https://forums.lineage2.com/topic/22501-concludedblackbird-server-only-maintenance-wednesday-august-18-2021/

1 minute ago, Kazanjia said:

Good night the hp pots do not want to work I have died 5 times. it stopped working perfectly after maintenance...

We're still seeing lag issues on the Blackbird server if you're on that one. We're still investigating and will update with more information when we have it.

10 minutes ago, WhiteLion said:

@SunshineBUG with HP-potions is back again to our server. We suffer a lot from this 

We're seeing more reports. We're investigating on our end for the cause, and we'll update with information when we know more.

Blackbird server is now open, and you're free to log in again. Thanks for your patience!

52 minutes ago, TheBride said:

Just did Transcendent Dungeon Instance and ran out of mana in 3 min, and died from no mana and potion lag about a minute later.  I've never run out of MP in the instance before.  Did you nerf regen rates during the patch?  Or is it possible regen is lagging like potions is?  

@Sunshine

If you're on Blackbird, there is noticeable lag that we are addressing now with a server restart. What you're noticing with potion regen lag could be associated. Let us know if it continues after Blackbird comes back online.