57 minutes ago, Chopper said:

@Sunshine @Hime @Juji When are we going to get an update on this lag issue? Due to many people switching to Elcadia it's starting to effect that sever too. Also, I'd like to see some kind of drop table on raid bosses. When you all first advertised this server you claimed that certain raids would drop Lcoin. My clan has farmed these raids daily and have yet to see any Lcoin drop. 

It's not ALL raid bosses, and you have to defeat the boss within 5 minutes. More details on what you can expect are in the article: https://www.lineage2.com/news/raid-master-preview

On 8/22/2021 at 4:51 PM, iheimdall said:

Hi staff, Macro system dont work! After several attempts to create the macro, I have noticed that ir cannot be activated. The problem is that, the macro can be created but when you placeit on the bar it does not allow it to be activated. i would like you review this please! Sinse for me and my gameplay it is important to use macro system.. i hope you can respond to concern, thank you!

hi team, macros don't work! After several attempts to create the macro, I have noticed that it cannot be activated. The problem is that, the macro can be created but when you place it on the bar it does not allow it to be activated. I would like you to review this please since for me and my gameplay it is important to use macros .. I hope you can respond to concerns, thank you!

Macros are not auto. If in your case, that's not the issue, please open a Customer Support ticket and they'll be able to help: https://support.lineage2...

5 hours ago, YoukuAesir said:

I would like to know if you intend to extend this daily login to the player's that started late on the server and the old player's that lost a few days due to lag and several server's down on the blackbird server. And if possible the server maintenance start 1 hour after normal time because it doesn't have much logic the time zone and others reset only after the server resets, what I understand from the other servers is to reset the dungeons and everything else first and then a while the server will update.

Because our Platform team performs maintenance across multiple titles outside of Lineage II, delaying server maintenance will probably not be possible. I'll float the rest of your idea up the chain—no promises that it will be implemented though.

3 hours ago, BlueLady said:

@Sunshine

I can request a refund for my purchased ncoin ?

I no longer want to play this game motivated by the problems that the server has, these problems cause them to be spent and i cannot take advantage of them.

thx.

I can't promise the outcome, but if you reach out to Customer Support and ask they'll be able to give you more information: https://support.lineage2.com/

2 minutes ago, turkeyjerkey said:

Hello,

I had locked a tallum Blade random craft yesterday, i just checked it again today and it is now telling me its imprint. I know for a fact that it did not say that before. I wish i had taken a screen shot but please help! There would be no reason for me to lock it since the sword has nothing to do with my class. 

Your best bet would be to go through Customer Support. They might be able to see your game logs, but I'm not sure if the logs get down to the specifics. CS would be able to give you advice as to what happened: https://support.lineage2.com/

59 minutes ago, zakex said:

You are the shame of the community of video game companies but an absolute shame, you have made me lose 2 transcendent instances of my 2 accounts because it has occurred to you to throw the server without any kind of warning. Those who are in charge of the game or the forum do not even respond to our requests this is worse than a illegal server, you do not know how to do anything well I am very sorry for my words but I am angry you do not tell us anything, you just throw the server, no response at all For example, we are studying the situation or we have found this fault, nothing, you just turn off the server and that's it. You are really going to lose all the players for all this, greetings.

Hey @zakex- We understand your frustration, and we're doing our best to get a status update on the situation. I'll update this thread when I have that information: https://forums.lineage2.com/topic/22573-status-update-for-blackbird-serv...

Hey Everyone - 

We are very aware of the intermittent outages on Blackbird. I know this is frustrating, but I don't have a status update at this time. I'm doing my best to get you one, and I'll be sure to let you all know as I have information. 

26 minutes ago, kingthief said:

@Sunshine

Dear mate,

I'm so tired about this lagging and disconect every 3-4hrs.

Please make a topic or any way to answer us about how long you can fix this problem. You can shut sever down in 1~2 days to fix. But after that time, we need a good sever to play because we spent a lot money to a official sever and we can't recieve a good service? if you are me, what you think about this problem?

This is the thread that will have the answer when I have the answer.

34 minutes ago, WhiteLion said:

@SunshineOk thank you for you response. I will stop writing here and will report any BUGS/ISSUES to that new forum thread.

Thank you so much, @WhiteLion-- it's understandably frustrating to not have a ton of info, but I do assure you that the Devs are actively working hard to resolve the issue, and I'm trying hard to get as much info as I can share.

1 hour ago, Phellius said:

The blackbird server continues with a lot of lag and disconnecting. I just lost my transcendent instance.

Good to know. For now, keep clear of Transcendent Dungeons until the lag issue is fixed. I know it's not ideal, and it messes with your progression, but it's the only option at the moment.

1 hour ago, pappaPhat said:

I lost a lot of sayhas blessing due to this lag and hp pots and my rune time because of downtime dc for no reason as well 

This is not ideal, and definitely not intentional. We don't have a ton of info about what the compensation will be, and I make no promises apart from making sure to keep the team updated so that everyone feels good about it.

1 hour ago, Hydroskunk420 said:

Hp pots and inventory still not working have lag trying open and applying things. @Sunshine

So, if it were me (and it is because my main is on Blackbird), until the issue is res...

3 hours ago, WhiteLion said:

@SunshineLags are back as usually... When this will be fixed finally? Can you make at list temporary solution for this situation - limiting clients / opening 3-d server with transfer

For now, I can't personally offer you workarounds, but I did update the community here and we are working at trying to find a fix. This is an understandably frustrating situation all around and we're doing our best. I ask that you keep letting me know what's happening in the thread I link in the update post, and I'll keep escalating everything up the chain.

Hey Everyone -

We fully understand that the experience on Blackbird has been truly frustrating. There is no clear resolution at this time, but I wanted to make sure that I update you before the weekend. We have been working no-stop with our Development team to find different solutions and fixes and will continue to work on the issue over the weekend and try to make adjustments without downtime.

At this time, I ask that you continue to update us with any latency reports in this ongoing thread where I'm actively escalating player experience and sentiment.

Last, I see a fair number of questions about compensation, and it will happen, but after we fully resolve the issue.

Thank you so much for your time and your patience as we continue to address this issue.

Sunshine

15 minutes ago, vTune said:

@Sunshine does it make any difference if you connect trough the North or South America or is the same connection ? 

just logged on the other aden server, 0 lag, works perfect, how this server is so laggy ? NPC connection takes 3-5 minutes to open, lag SS, lag hp pots, 3 seconds delay on movement,  disconnect after 5 minutes if afk in town in shop.... and the list keeps going...  

Honestly, I'm unsure, but I'll let the team know of this finding. Thanks for the offering of information. I really appreciate it

I'm sorry, I misunderstood. So the issue with Blackbird is isolated on that server, and we're trying to find the reason for that to be honest. We're not seeing the same issues present themselves on Elcadia.

Just now, Exee said:

@Sunshine is there any method to write privately with you? 

Unfortunately not, @Exee- I turned off PM's since they were being heavily abused. If you post here, and tag me, I'm pretty responsive during my shift.

Just now, J0nSnow said:

so its a friday, i assume we are screwed until at least Monday?

I'm doing my best to get some sort of update for you before the weekend.

8 minutes ago, Exee said:

@SunshineAgain lags coming back, I tough the problem is connected with NPC when one time npc was dropped we dont have lags with items etc.. I hope my suggestion helpful.

You're saying lag is experienced with NPC's, not with items? Only reason I ask, is we have some players also reporting lag continuing on items as well.

I'm seeing all the reports of the delays and escalated once again. Thanks everyone for updating the thread.

Maintenance has been completed and Blackbird and logins for all services are now available. Thank  you for your patience.

Hey Everyone -

Maintenance has been completed and logins for all services are now available. Thank  you for your patience.

Hey Everyone -

Maintenance has been completed and logins for all services are now available. Thank  you for your patience.