I've got the info needed, you submitted one report about the P Mod.

The P Mod advises you that something is against the rules, their advice is incorrect. The P Mod does not report or mute you. You both have a bit of a minor disagreement over this point, there is no bad language, threats or similar. The conversation ends, the P Mod does not message you again.

The P Mods interpretation of the rule is incorrect, so we'll put them right on that - but the actual conversation doesn't contain any elements that would make me think you were being bullied or harassed.

I've also checked all reports from and against the P Mod back to September 2020 and there are no indications of bullying or harassment with other players.

As always, you can report any incidents of concern, but from the single report you have submitted and other reviews I have carried out I feel there is no further action to take here (aside from the rule context feedback).

DM me your RSN and I'll check the reports you have submitted - ty

Hey

I've sorted this for you.

In your recent game chat you indicated that you may be too young to play our games. When that happens a temporary block is placed on the character and a request is made for a senior person in the support team to review the account. The senior team will either allow the account back to play or send an email with details about further steps you need to take to offer age assurance.

Unfortunately there was small delay in the notification to the senior team, and during that period you attempted to log in while the account was temp blocked but before the review was complete.

That review has already been completed and the temp restriction has been removed so you are good to go. Sorry if we gave you a scare but trust you can understand we need to be cautious in situations where players indicate they may be under 13.

It did take us a little longer than usual to process this case and I can see that caused some unnecessary concern, I've bolted a week of members...

We can help with that situation provided it is clearly a hijacker that has added the character to a Jagex Account. You can contact us about it here - however it can be quite a complex process and may take us a while to get everything sorted - far better to add your character/s to your own Jagex Account now and avoid all that potential hassle!

Rrryyysss

This is the fix! Thanks a lot!

Seems I had made a Jagex account however never linked my player to it so I was logging in with my player not even knowing it wasn’t a Jagex account lol.

Appreciate the help mate!

Result! Glad to help :)

Hey

You'll get a full response to your ticket from our support team soon, but I've had a quick look for you and I can see the issue - your account is not a Jagex Account, so you won't be able to use the Launcher. Thought I'd give you the heads up so your membership doesn't go to waste!

Info on how to upgrade to a Jagex Account if you need it.

Hey - you can get in touch with us about this using the contact button here. If you did not make the payments and/or the subsequent charge backs we can usually get this fixed for you by removing the unpaid balance and bank charges.

Please allow us a few days to get this sorted for you, these situations often require some investigation and can get quite complex, but we'll reply to your ticket once we have an outcome for you.

Hey, you submitted your request using this route - I'm sorry you've lost access but in fairness the wording on the article is very clear - including the information "If you log in with a Jagex account, data for all linked characters and the Jagex account will be permanently disabled".

When a request is received, an automatic email is also fired to outline exactly what the process involves, and offers a 72 hour cooling period to edit or revoke your request. You do not need to reply to that message to 'continue' - a response is only required if you wish to edit or revoke.

No action is taken for the first 72 hours. After that your legal request is queued for processing, unless you have revoked the request. We then carry out some due diligence checks to verify the request is genuine (for example has not been submitted by a hijacker) and when the request is finalised, you'll receive a confirmation message informing you that your request is complete.

ImplingOnly

As a fellow disabled gamer I support this 🥰 I don’t dare even use my foot pedals anymore when I can’t use my hands because I’m scared of getting banned 😅

We're not gonna let that happen, drop me a message with the devices/software you are using and your RSN - more than happy to take a look and advise on a way forward :)

LetsGetElevated

“Apart from some incredibly limited situations” is a weird way of confirming that you do indeed apply bans at the jagex account level lol

Well it is just that ... 'incredibly rare situations' - if we believe the player is under 13 years old is one example. What i meant was outliers that almost every player need not be concerned about affecting them.

ponyplop

Imagine getting all of your accounts wiped from a false ban with zero customer service.

Apart from some incredibly limited situations, bans are applied at character level, we don't chain ban all characters under a Jagex Account

Hey - I've had a chat with the team, as they take a number of things into account before applying any penalties, just using an accessibility tool such as this will not be an issue.

So you're good to go, feel free to get set up and enjoy a weekend of 'Scaping!

It looks like you're aiming for Mining ATM so GL with that, I hope you're chatting with Gadrin soon!

Ill-Review-184

J mods reply to random ass posts in new but won't touch this.

Sorry to disappoint ;)

Alert_Record4486

Hi Steve, I let my friend use my account for a while for pvp, I appreciate this aspect is very much my own fault, but I was looking to start playing again for leagues which I did last night and wondered why I was getting ignored, my friend got my account muted, permanently. He’s since never going to be using it again, I was wondering if you could help in anyway? I’ve never done anything in terms of getting it muted or banned in over 10 years I looked at the status and all mutes have been my friend. I’m so annoyed and I know it’s my fault to a degree for letting him play on it, but I was wondering if it could be adjusted to a year mute as my punishment but not permanently as I’ve worked so hard to almost max, any response would be appreciated. If you reply privately I’ll send my username if you can respond please

Pop a mute appeal into the team - ty

Alert_Record4486

It’s been rejected, he’d already appealed it before I seen it had happened that’s why I reached out

That would imply the mute is correct and there are no indications of hijacking - happy to double check if you think we've missed those checks

Just in time for Leagues! Thanks for posting, it's always nice to hear of positive experiences.

AideBoths

On the topic of protecting my account, will Jagex be committed to returning all items that are deleted from GIM stashes from stash bugs as seen on Faux's stream? The website still says that items will not be returns under any circumstances...

You might be looking at an old version of the page - the issue you mention is outlined on the support page

regen100

We're sure you've seen this point come up time and time again, but it’s important enough that it bears repeating! Make sure you're using passwords that aren't easy to guess, with numbers, letters, special characters and capitalisation. Use different passwords across every website you use.

Why is this even being mentioned? Runescape accounts don't allow capitalisation, or is this finally being changed?

edit: same thing with bank pins, why not just allow up to 6 or 8 digit bank pins, if we're all for account security?

Jagex Accounts offer improved password complexity, including capitalisation

Inv0ker_of_kusH420

is it possible to have multiple accounts on the same email and an easy way to log in between them?

I want to start an iron but having to retype a new email every time is kind of a chore.

Yup - you can have up to 20 characters under 1 email login and credentials. Switching between accounts on mobile is perfectly possible but could also be smoother - the team are aware of that aspect and are having ongoing discussions on how best to improve it

nzmycofan

It says you can enable backup codes for recovery, is this done on the website? I haven't seen it in the launcher from memory.

When you enable 2fa you'll get the option to save back up codes, you can also cancel and request a new set at any time. As back up codes are needed if you lose 2fa (for example you lose your phone) it's a good idea to store the codes on a PC or write them down rather than taking a photo of them with your phone