Hey DrSuperGood,

Thanks for the detailed write-up! I just wanted to let you know that we have this issue tracked and are currently investigating. I’ve forwarded this thread to our engineers for any additional investigation.

Also just wanted to say thanks for being a continual positive voice in the community!

Thank you,
~ Fizivix

Hey Dreyeth,

This was updated in a recent patch. Clearing leaver status now requires you to Win Quick Match or Brawl games without disconnecting.

Please let us know if you continue to experience issues around this.

Thank you,
~ Fizivix

Hey pablo,

Thanks for the report! … Unfortunately we do not officially support nahimic.

Apologies for the inconvenience!

Thanks,
~ Fizivix

Hey BigBlueBeast,

Thanks for the report! I believe that this talent is referring to max stacks on the talent ‘Hellfire’ itself rather than on Black Soulstone. While you are at 15 spell power stacks, the aura appears.

Thanks,
~Fizivix

Hey Everyone,

Thanks for the reports! We have this issue tracked and hope to have it fixed as soon as we can.

Thank you,
~ Fizivix

Hey Everyone,

Thanks for the reports! We have this issue tracked and hope to have it fixed as soon as we can.

Thank you,
~ Fizivix

Hey FullOnGritz,

Thanks for the report! We have this tracked and are looking to have it fixed when we can.

Thank you,
~Fizivix

Hey Theta,

Thanks for the report! I also cannot seem to reproduce this issue… The Bombs show up correctly on the lowest graphics settings. What graphics settings are you using?

Possibly a display issue or a missing asset. Scan & repair or re-install might fix it.

Thanks,
~ Fizivix

Hey ShadowDragon,

Thanks for the report! You may know this, but you can no longer watch old versions of replays with others, it has to be the current version.

• Is it the same replay causing the issue for all players?
• What Version is displayed on the Match Details for the replay?
• Are you actually able to click the “Watch With Others” button, or is it greyed out from the start?

If it happens to be a specific replay issue, you can send it in to our Heroes Bug Attachment Inbox for investigation.

Thanks,
~Fizivix

Hey LiterallyLOL,

Thanks for the report! This is occurring likely because the game is still downloading data from certain Blizzard services. On slower connections, leaving the client open for 10-20 minutes can allow for this data to download. Once this data is cached, it shouldn’t occur until a new update occurs.

Thanks,
~ Fizivix

Thanks for the updates!

Glad it’s resolved. We reloaded some things on our side which seems to have fixed it.

Thank you,
~ Fiz

Hey Rayz,

Thanks for the report! The collection should be the same for all regions/accounts. It sounds like it may be a caching issue. Deleting your cache will force you to re-download the data and may resolve this issue. Deleting the Battle.net Cache Folder

Thanks,
~Fizivix

Hey Jroc & Evasion,

Thanks for the reports!

This appears to be a purely visual issue. You should still be able to use your respective earned warbanner in the loadout. A dialog box will pop up telling you the collection has been updated if you attempt to purchase the owned banner and the collection will update until relog.

We’re looking to get this issue fixed as soon as we can.

Thank you!
~ Fizivix

Hey Prometheus,

Thanks for the report! We have this issue tracked and hope to have it fixed as soon as possible.

Thank you,
~Fizivix

Hey Fuschia,

Thanks for the report! We have this tracked and hope to have it fixed as soon as we can.

Thank you,
~Fizivix

Hey WereElf,

Thanks for the report! We’ve deployed a fix to PTR that should make these Braxis changes available.

Thanks,
~ Fizivix

Hey Lightman,

Thanks for the report! Looking at some of your crashes, it appears that you are running Heroes off of OneDrive. Please follow this workaround here and run a Scan & Repair.

Thank you,
~ Fizivix

Hey TheVertiego,

Thanks for the report! Chromie has not been on sale since last year. It should not have been possible to buy her for 350 Gems at this time. Please check your transaction history on the Blizzard Account Management website. It can take some time for newer transactions to appear on the transaction site; your gems may have been or may be in the process of being refunded. If you continue to have issues, please put in a ticket with our Support team.

Thank you,
~ Fizivix

Hey Akasha,

We’re still trying to work towards refunds for players who purchased the Galactic Abathur, regardless of what currency it was purchased with. No need to make another ticket, we’re investigating another resolution.

Thanks for your patience,
~Fizivix

Hey Akasha,

Thanks for the report! Unfortunately the truly “Golden” Abathur skin was not intended for release at this time and was unintentionally available for purchase on live regions during last week’s PTR. The “Red & Golden” Abathur skin was the intended release skin. Any players who bought the “Golden” Abathur skin on live during 6/10/19 - 6/17/19 will have had their skin updated to the “Red & Golden” Abathur skin after patching up to Heroes.46.

For this specific skin, “Galactic Xenotech Abathur”, we are offering refunds for the skin if you purchased it during the above dates. Please submit a ticket with Support in the following location if you would like to request a refund:
https://us.battle.net/support/en/help/product/heroes/734/739/channels

Sincerest apologies,
~ Fizivix