Hey Everyone,

Thanks for the reports! To echo what has been said on reddit:

We are currently looking into the reported connection issues and are trying to track down why they are occurring. Initial examinations point towards certain ISPs, but we are not 100% sure. We appreciate your continued patience as we investigate.

Thank you,
~ Fizivix

Thanks for the Reports!

We are investigating this issue, and hope to have it resolved as soon as possible.

Apologies for the inconvenience.

Thank you,
~ Fizivix

Hey Korghal,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Steak,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Dodellinger,

Thanks for the report! What time did you attempt to craft the skin? US and EU regions patched yesterday and it sounds like it may have occurred right as you were crafting the skin. Because the Anub’arak skin is a Seasonal item it would not be craftable after the patch. Please check to see if your shards were refunded later as well, as sometimes failed purchases can take a while to refund. Additionally, does the item appear in your Transaction History in your Account Management?

Thanks,
~ Fizivix

Hey Blaurgh,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey nikelodeon,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey GoldmonX,

Thanks for the report! You should actually be able to see Butcher’s Meat in a replay if you have that player’s view selected (pressing #'s 1-0 changes player view).

If possible could you send in the replay of the match where this occurred to our Bug Attachments Inbox?

Thank you,
~ Fizivix

Hey Everyone,

Thanks for the continued reports of this issue. We have this issue tracked and hope to have it fixed when we can. Apologies for the inconvenience.

Thank you,
~ Fizivix

Hey Tcheuck,

Thanks for the report! Are you sure that Anduin is receiving more than 8% of his maximum HP as damage in one hit? I was able to get this talent to proc from both Mercenary and Turret/Fort damage.

Thanks,
~ Fizivix

Hey rcw,

Thanks for the report and followup! Let us know if you’re able to reproduce it consistently in match.

Thank you,
~ Fizivix

Hey Mortdres,

Thanks for the report! If you have still not received your rewards, can you please send in a screenshot of your Profile Statistics page for ‘2018, Season 4’ as well as a screenshot of the areas in the collection where the War Turtle mount and 2018 Season 4 Ranked Portrait are missing. You can send these to our Heroes Bug Attachment inbox.

Thank you,
~ Fizivix

Hey ForceOfCours,

For account related issues, please contact Customer Support here:
https://us.battle.net/support/en/games/heroes

Additionally, providing some screenshots of your level 1 account profile and existing match history could help us look into it. You can send screenshot attachments to our Bug Attachment Inbox. Apologies for the inconvenience.

Thank you,
~ Fizivix

Hey Kwaazyy,

Thanks for the report! If possible, please send in a replay with timestamps of the match where the issue occurred to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey JHGC666 & Mighty7,

You mentioned deleting Blizzard Temporary files… By that, do you mean you have tried Deleting the Battle.net Cache folder? This has resolved the issue for another player in the past.

~ Fizivix

Hey UNIcorn,

Thanks for the report! Are you playing with a hero that can destroy Structures at a long distance? There is currently an issue where the quest can fail to grant credit if you are not within a certain range of the structure.

Thanks,
~ Fizivix

Hey Urman,

Thanks for the report! Are you playing with a hero that can destroy Structures at a long distance? There is currently an issue where the quest can fail to grant credit if you are not within a certain range of the structure.

Thanks,
~ Fizivix

Hey DjeDje,

It sounds like your hotkey profile got messed up during the forced restart. Does resetting or creating a new hotkey profile in options solve this issue?

Thanks,
~ Fizivix

Hey Dot4nuki,

Thanks for the report! Please send in the replay to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey DarkLady,

Thanks for the report! Can you please send in a replay of a match where this issue occurred to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix