Sasho9708

Tried again a few minutes back, works now. Should I close this or keep it open for other people with the same issue?

Thanks for the reply and I'm glad to hear the issue got resolved.

u/Sasho9708 Can you please send me a PM with your Ally Code if you are still having this issue? Thanks.

u/Celoth please send me a PM with your Ally Code. Thanks!

Hi all, thanks for reporting this. We flagged this for further investigation and we are looking into it.

Hi all, thanks for the report. We have flagged this as a bug that can occur in very specific circumstances. Apologies for the inconvenience meanwhile.

Hi all, thanks for the report. We have flagged this as a visual bug. As stated below as well, it has no impact on purchases. Thank you and apologies for the inconvenience.

Hi all, thanks for the report. We have flagged this as a bug which can occur in very specific circumstances. Thank you and apologies for the inconvenience meanwhile.

Have you tried reinstalling the game? It would probably fix the issue but if you are still encountering the same problem after reinstalling please send me a private message with your Ally Code, Device Model and OS. Thank you!

Hey, our Customer Support team can help you with the account transfer between platforms in this situation. Just create a support ticket from in game and make sure you have your Ally Code written down somewhere or make a screenshot of it. If you run into any issues send me a private message. Thanks!

Hi all, thanks for reporting this. We've flagged it as a bug now.

Has the issue been resolved since you posted? If not, it is worth trying to reinstall the game. If the issue remains after reinstalling, please send me a message with your Ally Code, Device Model and OS and we'll look into it. Thank you!

echoron

Hi, thx for such quick response, fortunately the re-installation worked, i can play again ;)

Excellent, glad to hear that and thanks for letting me know.

Hey, thanks for the report. It would be worth trying to reinstall the game and if you have the same issue after that can you please send me a message with your Ally Code?

Thanks!

u/paradigm619 Can you please send me your Customer Support ticket number via private message to have a look into it? Thanks.

Oops, thanks for the report, we've now flagged it as a bug with PVE Nute Gunray.

Thanks for the report, we've now flagged it as a bug with PVE Nute Gunray Special 1 animation.

Hey, can you please send me a PM with your Ally Code and/or your customer support ticket number so we can look into it?

Thanks!

Hi all, thanks for the report. We are aware of this issue and currently looking into it. Updates will be posted here:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/203057/connection-issues-5-2-2019

Thank you and apologies for the inconvenience.

Thanks all for the additional information, much appreciated. Looks like it's not platform specific. We've flagged it for further investigation now.

Hey, thanks for the report. We did have a display issue flagged with some of the rewards icons not being shown correctly on the Rewards screen (just visual, the actual rewards were being added correctly to the inventory), but it was fixed in one of the recent updates.

I haven't seen any other similar reports lately so it might be an isolated occurrence.

The steps below might fix the issue if you are willing to give it a try:

• Uninstall the game (make sure your account progress is linked to Google Play or Game Center before uninstalling and also make note of your Ally Code just in case).
• Make sure your device is connected to a strong and stable Wi-Fi network.
• Reinstall the game.
• Launch the game and leave it in the Home Screen for around 30 min without playing so it can finish downloading all assets correctly.

If you decide to try it please let me know how it goes and if the issue remains after reinstall.

Thank you.