NicodemusArcleon

No. Couldn't update all night long. Can't download the game.

I just checked on one of our Samsung Note 8 devices and was able to update and do a fresh download and install of the game without any issues. You can try some of the troubleshooting steps suggested in this help article: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

My suspicion is that it may be your internet connection at fault, so trying a different connection would be the first step I'd suggest.

Hope this helps!

Hey, thanks for the report. Can you please let me know the device model and OS? Thanks

Hi all, thanks for reporting this. Can you please make sure you Clear Cache after the update and if the issue remains, please let me know what Device Model and OS you are using and if it's an updated client or fresh install?

Thanks!

Edit: Instructions on how to clear cache can be found here: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Hey, thanks for the report. I checked on both Android and iOS that all the enemy ships display portraits when in battle. Can you please try to reinstall the game and let me know if the issue remains?

Thanks!

Hey, thanks for the report. We've flagged this for review now.

Hey, thanks for the report. We've now flagged this as a bug. Apologies for the confusion.

Hey there, thanks for reporting this. We flagged it as a bug now.

Can you please send me a PM with your Ally Code and date of the occurrence so I can look into it? Thanks.

Hi all, thanks for reporting this. We are currently investigating. Does anyone have any issues with Game Center (iOS) login or with Guest accounts?

Hey, thanks for the report and the screenshot. We've flagged it as a bug. Did anyone encounter it on iOS?

Thank you.

Just a quick note to say that we have this flagged as a bug which can occur when the internet connection is unstable. As it was pointed out in the previous comments, restarting the game fixes the issue. Apologies for the inconvenience while we are working on a fix.

Thanks for the report. We've flagged this as a bug.

danregal

Are you still taking PMs for this? Our guild is having the same issue.

We had an update yesterday to address this issue. The only thing is that all players with 7* Han Solo in the guild are required to login. Thank you.

Hey, thanks for the report. We've flagged this as a translation error in the GAC Feats and are currently in the process of reviewing additional French translation errors reported in the game.

Thank you and apologies for the inconvenience.

Hey, thanks for the report. We've flagged this as a translation error in the GAC Feats and are currently in the process of reviewing additional French translation errors reported in the game.

Thank you and apologies for the inconvenience.

Can you please send me your Ally Code and date of the occurrence via PM to check if any errors were triggered on your account?

Thanks!

Hey, thanks for bringing this to our attention. We've already flagged the French translation error from the GAC Feats as a bug and we are reviewing the rest of the translation errors mentioned in the video.

I encourage you all to post any translation error you find in the game here as this section of the forum is our primary focus when it comes to bugs and issues: https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en

Thank you!

Hey there, would you mind asking your guildmates to potentially take some screenshots the next time they notice anything of the sort and create a bug report on Answers HQ?

https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en

Thanks!

Hey there, thanks for bringing this to our attention. Your Customer Support ticket was sent to my team earlier today and we are currently investigating. Please feel free to send me any screenshots you have via PM together with any other additional information.

Thank you for your patience while we are looking into it.

Htbrkone

Wasn’t sure how to report them directly, do you have a way to do it through the app?

Not from the game directly. But this is where we're trying to centralize the bug reports and the board we are primarily looking at for bugs and issues: https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en