Hi there, are you still having this issue? Have you tried to force restart the game?

Hi there, sorry to hear you ran into this issue and couldn't take the survey. Can you please send me a private message with your device model and OS so we can look into it?

Thanks!

Hey, do you mind sending me a private message on the official forum with your Ally Code and customer support ticket number? I'd like to have a look into this.

Thanks.

Hi there, it depends on your platform.

If you are on iOS, the currency you will see in game will depend on the country you have setup for your iTunes account. If your iTunes account is Canadian, then the prices should be displayed in Canadian Dollars.

If you need further assistance you can send me your details via private message.

Thanks.

Hey, if your game is not linked to a Game Center account you can find the instructions on how to link it here: https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-save-your-progress-in-star-wars-galaxy-of-heroes

If you are unsure if your game is connected to Game Center or not you can send me a private message with your Ally Code and I can check that for you.

Thanks.

Can you please send me a message here on Reddit or make a post on Answers HQ and I will pick it up and look into it: https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en

Info needed to investigate:

• Ally Code
• Date of the raid

Thanks.

rymas1

Thank you so much!

• Ally Code: 385-692-241
• Date Launched: Monday, October 8th @ 8:00 PM EST (30 minutes after daily ticket payouts, autolaunch).
• Join period end: 06:00 AM EST, Tuesday, October 9th
• Approximate Finish: 04:00 PM EST, Tuesday October 9th.

I have screenshots from our finishes, the chat log showing our members noticing the rewards were not sent, My personal Traya shard count before and after the raid showing they were not received, and my current EA Help ticket requests and responses should you need them.

Please let me know if you need any additional information. THANK YOU again for your help!!!

me kn

Thanks for the details. Looks like you are in TNR Uprising guild and 2 of your guild mates already made posts on Answers HQ about the same issue. So we are already looking into it for the entire guild. I will follow up via PM as soon as I have updates.

Thanks!

Can you please send me a private message with the customer support ticket number as well as your son's old account Ally Code and the Ally Code for the newly created account?

Thanks.

Hey, just a quick note to mention that we have this flagged as a bug which can still occur in Phase 3 of the Sith Raid. Seems to be happening mostly with Nightsister team (Mother Talzin Zeta leader). We've added the screenshot you provided to the existing ticket. Did the ability icons disappear after killing one of Traya's lightsabers with a DoT by any chance?

psytor01

Hey Mind Tricks!! No if I remember well it was FOX killing them one after an other (hence the 3 over her head) not sure which tier it was though :-/ I could check if you need the detail

Thanks for the reply. In case you happen to encounter this bug again please let me know (screenshots are very useful).

Hey, thanks for the report. We have this flagged as a bug which can occur in Phase 3 of the Sith Raid (especially with Nightsister - Mother Talzin zeta leader teams). We've added your screenshot to the existing ticket on this issue.

rymas1

Thanks again. Any update yet on the investigation?

Update 17/10/2018: The missing rewards have now been added to all the guild members who participated in that raid.

Hi there,

If you reinstall the game it should fix the issue.

Hi all, thanks for the report. We've received reports of this error around 15 min ago and it seems to be resolved now.

If any of you are still getting this error, restarting the device should fix it.

Thank you and apologies for the inconvenience.

Hi all, thanks for the report. Same issue was reported on this thread and it has been resolved now:

https://www.reddit.com/r/SWGalaxyOfHeroes/comments/9p9hle/has_anyone_else_ever_gotten_this_popup/

In regards to the initial issue reported about the game crashing, can you please try to reinstall and let us know if it resolves the issue?

Thank you and apologies for the inconvenience.

Hi and thanks for the report. We've received a few similar reports on our forums and other players have confirmed that reinstalling the game fixes the issue. Can you please try that and let me know if you can access the event?

Thank you.

u/NicodemusArcleon can you please send me your Ally Code in a private message and the date when you received that in game pop-up please? I've seen a somewhat similar issue the other week and maybe there's a connection. Either way I would like to look into it if you send me your Ally Code.

Thanks.

Can you please send me your Ally Code via PM so I can look into it? Thanks.

Good catch! Flagged as a bug now.

Thanks for reporting this. We flagged it as a bug now.