My guild just autolaunched a sith raid on Monday at payout. After clearing it the following day, our entire guild received zero rewards. Fast forward to 2 days of messaging with EA help, we are being told that our entire guild was ineligible for rewards due to doing too many raids. How is that possible? We haven't had any turnover in over a month and generate ~29,500 tickets per day. No warning in game that we were locked out of rewards and we are being told there is nothing that can be done. Any suggestions or other ways we can get help?
Can you please send me a message here on Reddit or make a post on Answers HQ and I will pick it up and look into it: https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en
Info needed to investigate:
- Ally Code
- Date of the raid
Thanks.