MKIceman

Hi @EA_MindTricks -- I appreciate that you responded here and apparently released a fix. But why did none of EA or CG respond to any of the numerous bug reports we put in through the normal channels? ( https://answers.ea.com/t5/Technical-Issues/Unable-to-sim-Heroic-Rancor-raid/m-p/8159647#M6188 , https://answers.ea.com/t5/Technical-Issues/Unable-to-Sim-Rancor-Raid/m-p/8124742#M6045 ) Why did you respond to this one instead? Should we be posting bug reports in Reddit?

Btw, it appears that the server update you rolled out yesterday has fixed the sim functionality for our guild, for the first time ever, the count of eligible players has gone up and now reflects reality, allowing us to sim the raid.

Thanks for confirming the issue is resolved now! As for your other question, looks like those posts are in Technical Issues part of Answers HQ and that's why it was missed. Myself and EA_HighCommand are only monitoring Reddit and the Bugs and Issues section of Answers HQ (https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en). In that section we responded to all the related threads and while we would love to be able to cover all channels where bug reports are posted, we can't. We do keep an eye out on several other channels (Discord/Facebook) for any new issues, but thus far, everything posted on the other channels that we don't monitor regularly are duplicates of issues already posted on Reddit or Answers HQ.

To summarize, our primary point of focus is Answers HQ Bugs and Issues section (https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en). We'd appreciate if you would post any new issues there.

Thank you and have a gre...

Try reinstalling the game, it should fix the issue. If you still have the same problem after reinstall, please contact our customer support team on help.ea.com for further troubleshooting.

Hi there, I looked into this issue and one of the scenarios where both the Deathmarked 501st ally and Fives would die is if the Deathmarked 501st ally also had debuffs which prevent Health gain (like Shock or Healing Immunity). So let's say Rex has Deathmark and Shock and Fives is still present. If Rex is attacked by Darth Revan, Fives sacrifices himself and Rex gains Max Protection but no Health because of the Shock. Then during the same turn, Darth Revan attacks again using Lacerate due to his unique ability "Villain" because the target enemy had Deathmark and gets through Rex's Protection. If this attack is powerful enough it can defeat Rex during the same turn even if Fives sacrificed himself and this is a scenario where everything works as intended from my understanding.

I guess it would be very helpful if you would have a video of the situation you encountered so we can analyze everything that happened. In case you get a video please feel free to send me a private message and I...

Hey, thanks for the report. We've now flagged this for review.

danregal

It's happening again. We've got over 40 members with Han and we're back to it showing 34/35 and can't sim the raid. It's been a couple weeks now and everyone has logged almost every day since it happened.

Hey, yes, we've reopened this issue and currently investigating why it's recurring. Apologies for the inconvenience while we're working on a way to address it.

Hey, thanks for the report. We have this flagged as a bug already. Apologies for the inconvenience while we are working on a way to address it.

If you scroll up and down you may be able to see the ships which are not displayed. Not ideal but it can be used as a workaround meanwhile.

Hey there, thanks for the report. We have this flagged as a bug which can occur in a very specific scenario. Apologies for the inconvenience while we're working on a way to address it.

@Infamous_Divine can you please send me a private message with your Ally Code as well as the character in question?

Thanks.

Hey there, thanks for the report. We already have this issue flagged as a bug which can occur in specific circumstances. Apologies for the inconvenience while we are working on a way to address it.

Hey thanks for the report. We flagged this as a bug now.

Hey, thanks for the report. We've now flagged this as a bug. Good catch!

Hey, thanks for the report. Good catch! We've now flagged it for review. Seems to be occurring in very specific circumstances (edge case scenario).

Hey, good catch, thanks for the report. We flagged it as a bug now.

Hey, just a quick note to add that we've flagged this as a bug. Thanks!

Hey, just a quick note to add that we've flagged this as a bug. Thanks!

Thanks! We have this flagged as a bug.

Hey, thanks for the report. We flagged this as a UI bug.

Hey, thanks for the report. We've flagged this as a bug.

Thanks for the report. We flagged this as a bug.

@ NicodemusArcleon Were you able to download the update eventually?