@zachmyster 

Let's see if alternate DNS servers will help. Try following the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know if that makes a difference or not.

Hello, @zachmyster.

What system are you playing on? Also, are you on a wired or wireless connection?

Hi there, @s656152.

If you're still disconnecting, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@PsychicMuffin89 

Did you get a case open, but you saw there were no support channels available? 

@PsychicMuffin89 

Which link did you follow?

@PsychicMuffin89 

How did you submit a report? Did you open a case with live support or contact @EAHelp through Twitter?

Hello, @Rockotaco51.

You'll need to contact a live support advisor by opening a case here. They can investigate this for you.

Hi there, @DarthQueenKit.

When you unlink an Xbox gamertag and link it to a new EA Account, you lose all progress on all EA games. That means all your Apex Legends characters would be reset. Along with any Ultimate Teams, Battlefield soldiers, Battlefront characters, etc. Due to how damaging it is to your account, we need to verify you own the account. If you're not providing enough accurate information to our account recovery team, they won't be able to verify ownership and give you access. The best I can recommend is that you try filling out that form again and make sure you add new information that could be more accurate than what you previously provided.

@Roasted_Giblets 

You'll need to submit a dispute with Terms of Service to see if they can lift the ban. Please see this article for more information: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts.

Hello, @Roasted_Giblets.

Can you give me some more details? What happens when you try to play? I'm not seeing any issues with your account so it shouldn't be disabled.

Hello, @NooB_KennyTHz.

Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can look into your missing coins.

Hi there, @dwp1537.

We don't have any details on adding cross-play to Apex Legends, but keep an eye on our official channels. If this happens, you'll see news of it there. Thanks!

@lllEnDeFFecTlll 

Great! It can take several days to hear back from Terms of Service. Keep an eye on your email. If you have any other issues, please let us know. Thank you

Hello, @lllEnDeFFecTlll.

I took a look at your account. I see support had a hard time reaching you. Can you try submitting another case here: https://help.ea.com/en/contact-us/new/? Also, you can find out more information on banned accounts here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!

Hi there, @DreamyHour.

To get help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!

@xillMatiCx_qdk6 

Great! Glad to hear you can play again. If you have any more issues, let us know. Have fun

@xillMatiCx_qdk6 

Thanks for trying. Next, I'd like you to clear the alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens.

@xillMatiCx_qdk6 

Do you have another gamertag you can try? Just as a test.

Hi there, @Only1ChasinDotz.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@BNPsykadelic 

Awesome. Really glad to hear it! If you have any more issues, please let us know.