Greetings! Our team is working on the updates. The extended downtime will take a little longer than estimated 45 minutes. Sorry for any inconvenience. I will keep you posted on the progress!

UPDATES:

12:22
TQ is back online accepting connections <3

12:06
Thank you for your patience. We need a bit more time to do a round of testing and ensure that everything is working as intended.

11:45
Greetings! Our team is working on the updates. The extended downtime will take a little longer than estimated 45 minutes. Sorry for any inconvenience. I will keep you posted on the progress!

Greetings,

There will be an extended downtime on Tuesday, 19 May commencing at the standard 11:00 UTC when we will make further improvements to our network infrastructure.

This process should take between 30-45 mins and we expect Tranquility to back accepting connections by 11:45 UTC at the latest. As always, we will keep you updated on the progress in this thread and via EVE_Status Twitter.

We apologize for any inconvenience this might have caused.

If you are a WOW! customer, please refer to the second thread. There is an active case that is being worked on by our partner.

@Oda_Chancel @CMDR_Yuri_Fury @Zhora_Zhopkin If you have not already done so, please make sure to submit a support ticket with the requested details, so our tech specialists can take a look at it

That’s appreciated, thanks!

Thank you for the reports on the market problems. I will forward that internally!

Greetings,

Since the Extended Downtime on 8 May where we made significant changes to our network infrastructure aimed at hardening the cluster against future DDOS attacks, we have been closely monitoring our services for any connectivity issues player might be experiencing.

One problem affecting a limited group of players that surfaced was an issue with maintaining a stable connection to EVE for pilots using WOW! Internet as their Internet Service Provider (ISP). Our network partner is actively investigating this matter and more information can be found here.

While we do not have a reason to believe that there is another case similar to this, we do want to validate that by asking you for feedback. If you are not a WOW! customer and are currently experiencing difficulties staying connected to EVE Online, please:

• Comment in this thread and let us know since when you are experiencing problems
• Create a support ticket with the following information (please do not post them here):
  • Your pu...

And it seems to be back online. Please try again at your earliest convenience. Thank you!

The online form is back online. Please try submitting the form at your earliest convenience and let me know if you are still experiencing any problems. Thanks!

Our engineers are taking a look at this. I will report when the problem has been fixed.

Hey folks,

It seems like the online form has been having a bad time and is throwing error 500. To make sure that nobody interested in applying for the CSM 15 misses the deadline, I will be extending it until Wednesday, 13 May 23:59 UTC.

Hey guys,

Seems like the online form has been having a bad time and is throwing error 500. To make sure that nobody interested in applying for the CSM 15 misses the deadline, I will be extending it until Wednesday, 13 May 23:59 UTC.

If it does not, then please send in a ticket and our customer support will be able to help with that: https://support.eveonline.com/hc/en-us/requests/new

Hey everyone,

It looks like there are a few issues with our SSO resulting in failed login attempts in the game or on the website. The error messages in the launcher and problems with purchases may also happen to some of the players. We are working on bringing the respective services back and will let you know when they are operational again. Sorry for any inconvenience and thank you for your understanding.

Can you please try the following steps to see if that resolves this particular problem?

1. Close the launcher
2. Open the RUN dialog (WindowsKey + R)
3. Type in %localappdata%\CCP\EVE\QtWebEngine
4. Rename the “Default” folder to anything else
5. Start it again

I am closing down the thread since the conversation is getting off topic to the extended downtime that we had. To report or check on status for any connection issues, please head over to this thread.

Thanks!

The extended downtime has concluded. We are now closely monitoring all traffic and the health of our services.

Thank you. We are investigating the situation.

Thanks for bringing this up. I must have missed the link there. Added it now for convenience.

The email address should also now be updated! I am looking forward to receiving your application