Greetings,

Since the Extended Downtime on 8 May where we made significant changes to our network infrastructure aimed at hardening the cluster against future DDOS attacks, we have been closely monitoring our services for any connectivity issues player might be experiencing.

One problem affecting a limited group of players that surfaced was an issue with maintaining a stable connection to EVE for pilots using WOW! Internet as their Internet Service Provider (ISP). Our network partner is actively investigating this matter and more information can be found here.

While we do not have a reason to believe that there is another case similar to this, we do want to validate that by asking you for feedback. If you are not a WOW! customer and are currently experiencing difficulties staying connected to EVE Online, please:

• Comment in this thread and let us know since when you are experiencing problems
• Create a support ticket with the following information (please do not post them here):
  • Your public IP address that you are connecting from
  • Your Internet Service Provider
  • Your geographical location (city, state, country as applicable)
  • Traceroute / tracert to tranquility.servers.eveonline.com
  • Traceroute / tracert to 172.65.201.188
  • Any other details or screenshots of the problem

If you are not sure about your IP address, please visit whatismyip.com or myip.is to find where you are connecting from.

Moreover, players encountering persistent connection problems might want to consider using a Virtual Private Network (VPN) to see if that can temporarily help. Please check our helpdesk article to learn more about that does a VPN do.

Thank you!

Thank you for the reports on the market problems. I will forward that internally!

That’s appreciated, thanks!

It is a database performance issue that has been under investigation this afternoon.

I would like to emphasize that we are looking for reports of the EVE Client being unable to maintain a connection to the EVE Server.

For the purposes of this investigation then we are not looking for information about lag or chat reconnects (although we always appreciate such reports), but rather focused reports on if the EVE Client gets disconnected from the EVE Server after approx. 1-10 minutes of gameplay.

And then only from players who do not have WOW! Internet as their internet service provider in this thread here, since we are aware of those issues and are actively investigating them.

WOW! Internet customers should rather please read Cannot stay connected for more than a few minutes D/C

@Oda_Chancel @CMDR_Yuri_Fury @Zhora_Zhopkin If you have not already done so, please make sure to submit a support ticket with the requested details, so our tech specialists can take a look at it

If you are a WOW! customer, please refer to the second thread. There is an active case that is being worked on by our partner.