Posts by BioWareJer

MSsucks

I'm shocked that anyone thinks you guys have stopped visiting. Maybe it's because they only really see you in posts, but I was just telling my wife about how you've posted like a hundred times (maybe more). Most of us understand how launches go, and you've been more communicative that any game/launch I can remember (and I'm old, lol).

Hehehe...thanks!

MSsucks

I'm shocked that anyone thinks you guys have stopped visiting. Maybe it's because they only really see you in posts, but I was just telling my wife about how you've posted like a hundred times (maybe more). Most of us understand how launches go, and you've been more communicative that any game/launch I can remember (and I'm old, lol).

I think it's directly related to which issues are being actively investigated/solved - sometimes certain people are not able to peruse the (long) list of issues to chime in because they have very high priority issue they are trying to fix. I think once it's leveled off a bit things will be more consistent.

Storm_Fireblade

Thank you so much! At least now I have some hope. Appreciate it very much that you (and whoever else is) are going the extra mile here to fix this asap.

Yeah confirmed this is fixed in the day 1 patch - they are looking at spot fixing users and making sure the day 1 patch retroactively fixes anyone who has experienced it.

Tyrosus

Thanks! _^

From support: can we ask them if they have early warnings completed in expedition -> critical -> challenge list?

ArchbishopTurpin

Count me in the list of people really impressed by the team's response times and reactions.

You can tell everyone working their asses off over there that I've gone from total skeptic about this game to massively excited. And it is 100% because of these responses and how readily you want to adapt to what we need.

Thank you!

LeSmooze

Can you comment at all about the loading issues people are experiencing? I've currently decided to wait until the 22nd for the day 1 patch because I can't play missions without missing half the content for loading too long.. and then loading again because the team is too far away. I don't wanna bother, I just wanna know if the team is working on an optimization for this, or if it's a server issue or something else.

You mean the long load screen times? I know there were a lot of optimizations to bundle loading (the thing that takes the longest) in the Day 1 Patch, how much better, I am not sure. Are you running off SSD? That has helped some other folks...

Bonk_EU

Oof nothing more uplifiting to do? :) But in that case i applaud your commitment.

Thanks :)

We are trying. Really hard.

Bonk_EU

Doing his job. A round of applause everyone!

Well technically I am on sabbatical, but I care deeply about our players' experience so I make sure to respond where I think I can be helpful :)

ikbrain

Haha and here I thought caring is releasing a well-polished quality product. Good thing it's just answering posts on rd. My boss will be so excited about my workflow next week!

Well that's a bit mean.

I'm sorry you aren't happy with the result, but rest assured the issues you are seeing are not due to a lack of caring from the devs. People have worked themselves to the bone to make this game as good as they could and deserve some respect for the sacrifices they have made above and beyond the 'job description'.

Also posting on Reddit and fixing issues are not mutually exclusive, I can do both :)

smita16

I know people are upset regarding the performance of the early release, but biowarejar has answered over 28 posts in just over 24 hrs!

It doesn't make up for some of the concerns, but it shows that they care!

People are gonna downvote me because they think I am a fanboi but I think we should appreciate and encourage communication.

Thanks! I'm trying lol.

There are a LOT of people playing. And a LOT of issues, most of which we didn't see/couldn't anticipate until the game was truly shaken down by millions of people.

This is what we expected, and if you recall Casey Hudson's blog - how this game succeeds is not how good it is out of the gate. It's how we as a team respond to our players and how we quickly we can address issues that are discovered throughout the live service.

We made some good decisions, we made some bad decisions...the important thing is being able to admit that and try to solve the problems as quickly as possible.

I appreciate the shout out - and I want everyone on this sub to know that there are hundreds of people working insane hours *right now* in order to achieve this. It's the directive straight from our GM, and we are all 100% committed to achieving it.

Whether it's a bug or a QoL feature/suggestion; please be patient, constructive in your feedback and it will be tracked and w...

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smita16

I know people are upset regarding the performance of the early release, but biowarejar has answered over 28 posts in just over 24 hrs!

It doesn't make up for some of the concerns, but it shows that they care!

People are gonna downvote me because they think I am a fanboi but I think we should appreciate and encourage communication.

Also it's 'Jer' not 'Jar' lol :)

Admiyer_me

Yes, thank you, sorry for being harsh, but Mass Effect Andromeda left me with a weird aftertaste.

All good! I worked on all four. Me too :)

SalvajeCartel

😭😭😭😭 alrighty then, well i guess ill share my report on when the audio thing happened the most. 1. I cant use machine pistols with my interceptor, everytime am chaining abilities and using fast machine pistols i fire the thing and then no audio comes out. I hope this is fixed forreal on day one!

Logged, thanks!

Musely

We can work on getting that added to the main thread. Give us a few.

Thanks!

Tyrosus

Thanks! _^

:)

executive313

As someone who was beyond skeptical about this game I have to say you guys being so active changed my mind and made me buy the game. I am loving it so far and truly enjoy it.

Awesome to hear - thanks for joining the party :)

AncientHorizon

I was able to fix it doing as you instructed. I was also able to replicate the problem. What happened was I swapped to my headphones and changed the audio setting from Speakers to Headphones in options. That replicated the issue, reloading fixed it. Thanks for the reply, hope my info helps.

Also the sound design in this game is phenomenal on the whole, thanks for such amazing work. :)

Great to hear! Thanks so much for the kind words and the patience :)

smita16

Idk man honestly the sub is very disheartening to look at. I'm not surprised most of the devs have stopped visiting they would get torn to pieces.

To be clear - technically they haven't 'stopped visiting', most are deeply involved with fixing all the issues that are being discovered. Almost all issues here are being looked at by many folks, including Brenon, Cam, Ben etc.

I expect very high engagement post launch madness.

ATG_Bot

Freelancers, early launch is finally here!

This Megathread will serve as a place to discuss bugs, errors, and issues. These can include: crashes to the desktop, game freezes when doing something, issues loading the game, animation errors, cutscene freezes, etc. We will redirect the majority of relevant threads to this megathread.

They do not include issues with the Storm being overpowered, the Colossus being too weak, weak loot dropping from bosses, etc. Those are not bugs, just a featureâ„¢.

Also, please do NOT spoil people in this thread. When discussing spoilers around the subreddit, use proper spoiler tags. We will ban people using spoilers, either mistakenly or maliciously. To mark for spoilers, do so like this >!!<. For example: >!Owen is a cutie pie!< would look like Owen is a cutie pie, but all story discussion should take place outside this thread. Also, people may request [No Spoilers] in their own thread by tagging it as such.

Please keep in mind that your issue may have been addressed (perhaps even by a Bioware dev) in yesterday's bugs and issues thread. You can find yesterday's bugs and issues thread here.


Message from Bioware regarding bug reports (source here)

Hey everyone -- Just a quick reminder that we love all the feedback, and we are reading it. It would also be super awesome for us if you all don't mind helping us by reporting any bugs you find with us at our Answers HQ, and if you're having technical difficulties or need game support, EA Help.

Obviously, we will continue to read this subreddit, but those places are the best to ensure we're able to track your issues and get you personal help.

Thank you!


Public Service Announcements from BioWare

For those with audio issues...

PSA: Please ensure *ALL* your audio devices are set to 16bit/48k. Switching between devices with different settings is known to cause sample rate issues (speed up/slow down/artifacting).

This includes Analog, USB and Bluetooth devices.

You can find out more info here: https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/how-to-change-sound-control-panel-settings-in/5a70718b-7ecf-4547-a64a-22efda8da0c2?auth=1

Keep in mind that because of the many different hardware options out there, your process to modify these settings may be different per device. SOURCE


When reporting a bug or issue, we encourage you to use the following template:

**SUMMARY:** Summarize the problem in a short sentence.  

**BUG/ISSUE:** Explain exactly what the problem is, how it's affecting you, the game, etc.   

**REPRODUCTION:** If possible, write out the steps that led to the problem in the first place.  

**TECHNICAL INFORMATION:** Your platform, operating system, hardware, etc.   

**ADDITIONAL INFORMATION:** Include screenshots or a video here, link to them.   

Just copy and paste, and fill out as much as possible.


Please review these updates from BioWare.

An Update from Chad Robertson, Head of Live Service which discusses potential issues that have already been fixed in the launch build. He also mentions their server status page.

Post-Launch Roadmap from Ben Irving, Lead Producer of Anthem. He also discussed how to retrieve your rewards for preordering or purchasing Legion of Dawn and also provided some clarification on things he said during the the last stream on crafting here.


Exceptions to the Active Megathread Clause can be granted on a case-by-case basis for posts including high quality discussion threads, PSAs, guides, informative suggestions, and some satire.

We would also like to take this opportunity to remind everyone of the subreddit's policy on spoilers, which you can find here. We understand the hype will be at maximum levels but still please follow our rules, be excellent to each other, and enjoy the game.

See you out there, Freelancers!

@Mods can we unlock the Day 1 issue thread? I am actively responding to peeps in multiple threads and this just cutoff my ability to respond.

AncientHorizon

No personal Javelin footsteps? When I walk I don't hear my own Javelin's footsteps, is this a bug or by design?

Bug for sure. Try going back to Tarsis and re-entering your Javelin.