ATG_Bot

Freelancers, early launch is finally here!

This Megathread will serve as a place to discuss bugs, errors, and issues. These can include: crashes to the desktop, game freezes when doing something, issues loading the game, animation errors, cutscene freezes, etc. We will redirect the majority of relevant threads to this megathread.

They do not include issues with the Storm being overpowered, the Colossus being too weak, weak loot dropping from bosses, etc. Those are not bugs, just a feature™.

Also, please do NOT spoil people in this thread. When discussing spoilers around the subreddit, use proper spoiler tags. We will ban people using spoilers, either mistakenly or maliciously. To mark for spoilers, do so like this >!!<. For example: >!Owen is a cutie pie!< would look like Owen is a cutie pie, but all story discussion should take place outside this thread. Also, people may request [No Spoilers] in their own thread by tagging it as such.

When reporting a bug or issue, we encourage you to use the following template:

**SUMMARY:** Summarize the problem in a short sentence.  

**BUG/ISSUE:** Explain exactly what the problem is, how it's affecting you, the game, etc.   

**REPRODUCTION:** If possible, write out the steps that led to the problem in the first place.  

**TECHNICAL INFORMATION:** Your platform, operating system, hardware, etc.   

**ADDITIONAL INFORMATION:** Include screenshots or a video here, link to them.   

Just copy and paste, and fill out as much as possible.

---

Please review these updates from BioWare.

An Update from Chad Robertson, Head of Live Service which discusses potential issues that have already been fixed in the launch build. He also mentions their server status page.

Post-Launch Roadmap from Ben Irving, Lead Producer of Anthem. He also discussed how to retrieve your rewards for preordering or purchasing Legion of Dawn and also provided some clarification on things he said during the the last stream on crafting here.

---

Exceptions to the Active Megathread Clause can be granted on a case-by-case basis for posts including high quality discussion threads, PSAs, guides, informative suggestions, and some satire.

We would also like to take this opportunity to remind everyone of the subreddit's policy on spoilers, which you can find here. We understand the hype will be at maximum levels but still please follow our rules, be excellent to each other, and enjoy the game.

See you out there, Freelancers!

Just a quick heads up to all you Freelancers:

We have improved audio performance and fixed a LOT of bugs since the demo - unfortunately there are still instances of total audio dropout occurring which will require a restart. We have a significant fix for this issue that will be deployed in the day 1 patch. We are also working closely with Frostbite audio to address any possible remaining causes.

The issue seems to occur most often in heavy four player firefights in certain conditions, but it's very difficult to trap, and therefore reproduce to solve.

We appreciate your patience and are sorry for the hassle, we are trying very hard to get this completely solved as soon as possible!

ikarlcpfc

Is anyone else experiencing soundlessness? I have restarted my PC, up-to date everything. No sound at all.

What's your configuration? Is there no sound at all on your PC? Does going to your sound output settings and testing your speakers/headphones work from the windows settings panel?

skylortrexler

Do you have any advice for people who can't even get in because the 95% bug is back?

That specific bug has been solved - I would 'guess' it's the influx of users, but that is far outside of my wheelhouse so I can't actually offer anything useful. I can however, post your issue to our slack hotline with username and they can take a look and see what's up?

JamesButlin

I just lost my sound. Using Soundblaster Z audio device, unsure if worth mentioning

Does a title restart fix this?

ikarlcpfc

Hi Dude,

I have sound on everything else.

I had an achievement pop up and that played sound.

Well that is very strange....soundcard/speaker/headphone configuration?

BoXXr

Only experiencing this on my bluetooth headset, but fine with the cable.

Hrm. That sucks. We will try to reproduce on our end, we generally don't do a ton of testing with bluetooth but now that we have a *bit* more time we can start trying different hardware.

PC is a huge challenge with all the potential audio hardware configurations but we will try.

MSsucks

Sound error

All sound cut out during Matthias mission, shortly before reaching him.

i5 8600K; Nvidia 1070ti; Windows 10

Had to close out of game to restore sound

Audio hardware configuration? This could be the dropout issue I mentioned in my previous post...

Eudaimonium

When is the "day 1" patch, exactly? Is this today, or Feb 22?

Global launch day, Feb 22nd (probably preload though, not sure).

Captainquizzical

I am using Sony Golds and with them audio is slow. Like super super slow. Gameplay and FPS is fine, but in game it's awful, changing to my speakers ( one is broken) fixes this... Any idea why?

Are they wired or bluetooth? Could be a sample rate issue, that's usually what causing 'speed' issues (faster OR slower).

ikarlcpfc

Still nothing after verifying game settings.

Still nothing after verifying game settings.

Can you take a screen capture of the repro? Audio settings, launching the game, etc? More info will help us.

Captainquizzical

Bluetooth, it affects more than just gameplay. In cutscenes everything was slow (video included), to the point where if I'd not skipped I'd be watching the pregame part for a solid hour or so...

Do you have a headphone cable or are they bluetooth only? Dialogue is using audio as a 'guide' track so it would make sense that faster or slower playback would also affect cinematics.

Agrypa

I received this as well. Right before reaching Matthias. SoundBlaster Recon3Di onboard audio. Stereo speakers.

Switching to a browser real quick to play a video yielded audio just fine. No audio in game.

Switching to my Logitech G933 Gaming Headset and Surround audio setting in the game menu did not fix it.

Going back to fort Tarsis did not fix it. Had to restart game.

Yeah, sorry. This is that issue and is mostly fixed in the day 1 patch. Thanks for your patience guys, I know it sucks.

skylortrexler

Directly after confirming settings and pressing space from the start menu.

Again, not my wheelhouse but the old bug was during the load screen and this 'sounds' like a connection issue. I have forwarded the report to our live ops team. @Sklurm what's your Origin ID?

Captainquizzical

no they have both :) I should try both?

Yeah try plugging them in analog and reboot the game. Curious if it's specifically bluetooth and that will help us reproduce locally to see what's going on.

ikarlcpfc

https://pastebin.com/hXNUu1ih

https://imgur.com/a/PFgef88

Not sure what else I can give...

Give

That helps - are you listening on a surround sound setup? Reason I ask is that TV as a preset is generally used for TV speakers.

Either way, those settings should never cause this. Are you getting no sound on boot? Did it cut out while playing?

Can you take captures of your windows audio output device settings?

Captainquizzical

Might not be an ideal fix but plugging them in worked, then when I unplugged them it was all fine!

Could be the sample rate being updated on the sound card by detecting the change in output. No idea how to repro but I am happy that it's working!

ikarlcpfc

I was just trying to see if something worked.

I get No Sound at all even from boot.

I have just booted up Apex to see if it's an Origin issue and I get sound in that game.

I have updated the Album on the previous link to for screenshots. Anything specific you want?

So from your settings it looks like it's connected via optical? Can you check the other enhance settings on the sound card, is anything enabled there?

ChemPhase

It's awesome your team is so interactive and so fast to reply to those with issues. This is such a positive experience compared to the support we're used to with most devs, keep it up guys!

Stellar support <3

Thanks. It's a big game with a LOT of variables that can go wrong - our goal is to help as much as possible and solve everything (given enough time). The key is work WITH our player base to identify, explain and then hopefully fix every issue we can.

ikarlcpfc

I was just trying to see if something worked.

I get No Sound at all even from boot.

I have just booted up Apex to see if it's an Origin issue and I get sound in that game.

I have updated the Album on the previous link to for screenshots. Anything specific you want?

Now I'm confused lol - it looks like the digital output is active from those screens. Apex is not running on Frostbite so it makes sense that they could have different behaviour.

Can you send me pics of the settings for 'Room Correction', 'Sonic Studio' and 'Default Format'?

ikarlcpfc

I was just trying to see if something worked.

I get No Sound at all even from boot.

I have just booted up Apex to see if it's an Origin issue and I get sound in that game.

I have updated the Album on the previous link to for screenshots. Anything specific you want?

Oh and change your speaker configuration to Stereo to match your sound card settings.

kordusain

I've tried it with and without a VPN, with DMZ on on my router, with my phone tethered for internet, nothing seems to have worked.

Origin ID is Musluk if that helps.

Also forwarded.

SirRebelRabbit

Hey can you maybe check mine as well.. Same problem.. SirRebelRabbit

Done!

ChemPhase

I can't even imagine. Plus it's harder for you guys because you're just relaying info to and from all the different teams that are a part of the project and not necessarily involved with each moving part.

Again, awesome job guys, communication is KEY, and you're on top of it. Hope the launch is as smooth as possible for you!

So much THIS. It's a big group with a huge mix of skillsets and responsibilities. Thanks for your support!

Alizaea

Quick question, any clue why people are getting varrying number of Coin to start with and all 4 javelin unlocks? I only started with 40k coin and 1 javelin unlock after the tutorial, and my buddy after his tutorial started with 160k coin and all 4 javelin unlocks.

No idea, I think folks are looking at it!

Pizzarar

I'm stuck at 95% as well even after restart, update, repair. OID: Aub24

Forwarded!

ikarlcpfc

I've bloody fixed it.

Disbale Sound effects in the Realtek speakers worked.

lol! ughhhhh....the worst. Glad that worked, we will add it as an item to investigate on our end.

wardamn_adam

**SUMMARY: No voice audio

**BUG/ISSUE: None of the voiceovers are playing. Getting subtitles and facial animations but not voice. All other audio is playing. On headphones all audio is playing through left speaker.

**REPRODUCTION: Started after the intro missions, still happening after multiple resets.

**TECHNICAL INFORMATION: Windows 10

Is your speaker configuration set correctly? This sounds a LOT like you are getting no center channel, which can occur when you are on a stereo setup but have the game set to surround?

LadulianIsle

**SUMMARY:** Audio system failing at startup when connecting with server.

**BUG/ISSUE:** Audio system works at startup, then appears to die on the login screen and never returns.

**REPRODUCTION:** Launch game. Wait for connecting to server to pop up. Spam spacebar. Sound should die. Not sure if it happens all the time.

**TECHNICAL INFORMATION:** Intel i7-8750H, Nvidia GTX 1060 Max-Q, Windows 10

**ADDITIONAL INFORMATION:** "Exit Anthem" seems to occasionally fix it.

Can you send me screens of your Origin audio settings, your PC sound device settings?

infel2no

Happen to me also during some missions. I have to restart the game innorder to fix it each time

Yeah that's the cutout bug that should be addressed (or at least greatly reduced) in the day 1 patch.

LadulianIsle

Correction, you don't need to spam spacebar. It just happens sometimes.

I don't know how to send images through reddit. I didn't know about + can't find Origin audio settings. Could you clarify on which PC sound settings you're talking about?

If it helps, I'm using the Sony MDR-XB950N1 Bluetooth headset. It shows up as two different output devices, Headset and Headphone. Headphone is set as default output. Headset is set as default communication device. At time of startup, Windows Sonic for Headphones was on (not sure why it was, actually).

A separate issue I was having were audio hitches, but after I turned off Windows Sonic they disappeared.

I have heard a few instances of bluetooth causing issues when used. Are you able to test with an analog (old school) cable?

LadulianIsle

Not sure where I put it, actually. I was just looking for it. So unfortunately, no.

Also, was a bit hasty about the Windows Sonic thing. Still hearing hitches, but I agree that could very well be Bluetooth.

Yeah let me know if you can test on a configuration without Bluetooth - we just ordered a bunch of different consumer bluetooth headsets to try to track this issue down.

Rheynor

Idk if you're the right person to ask, but I can't get VOIP to work at all. Any advice? I posted below but no one responded

Could be a host of factors - first, check that your audio settings are set correctly in the Origin app. Then I would test your microphone and audio device settings in windows, then double check that the VOIP settings in game are correct. Report back Freelancer!

AircoolUK

Not noticed any dropouts. However the sound levels of different voices vary quite considerably. You can either barely hear them, or they wake up the neighbours.

Tried different 'speaker' settings but the doesn't really help.

We have continued to improve the dynamic range settings (which will help this issue). Can you confirm your setup? Stereo? Surround? Speaker setup...etc?

LadulianIsle

Found the cable!

Plugging it in did reactivate the sound.

I swapped back and forth between bluetooth and the cable -- it seemed pretty consistently in the not-working state with Bluetooth. I would need to restart the game itself to see if the crash in the start will happen with a cord.

But I want to get playing. I've spent too much time on the graphics settings already.

Hope you guys manage to fix it!

Glad to hear it - we will continue digging!

KiinTo_

Im stuck at 95% loading into the game for the first time ID is greenpink3333

Reported!

Stickfygure

I’m getting 95’d all over the place.

Lame. Origin ID? I'll pass it on.

ikarlcpfc

Thanks for the help. Annoyingly had to spend an hour trial time to get it working.

Yeah that sucks...sorry!

Rheynor

I checked everything and tested it all within the origin app, they were all working properly and set to the correct things. Full restart of the computer appears to of fixed. But I did not change anything from what I originally had.

Ugh that's good but also bad because now we don't know what the cause could have been...please let me know if it happens again!

Agrias34

I've been trying to login since noon and haven't even made it to character creation yet. Over 15 attempts and all 15 of them are 95% loading screen issue.
Only had this issue in the VIP demo like twice, and I thought I read it was supposedly fixed or at least made less of an issue. Bunch of fake news if you ask me.

Origin ID same as my reddit, if it matters at all.

Sorry to hear - there were multiple (20+) issues that were related to this, and all of them are fixed in the day 1 patch. I'll forward your ID to support.

Stickfygure

Ethanbeavher

Thx!

ATG_Bot

Freelancers, early launch is finally here!

This Megathread will serve as a place to discuss bugs, errors, and issues. These can include: crashes to the desktop, game freezes when doing something, issues loading the game, animation errors, cutscene freezes, etc. We will redirect the majority of relevant threads to this megathread.

They do not include issues with the Storm being overpowered, the Colossus being too weak, weak loot dropping from bosses, etc. Those are not bugs, just a feature™.

Also, please do NOT spoil people in this thread. When discussing spoilers around the subreddit, use proper spoiler tags. We will ban people using spoilers, either mistakenly or maliciously. To mark for spoilers, do so like this >!!<. For example: >!Owen is a cutie pie!< would look like Owen is a cutie pie, but all story discussion should take place outside this thread. Also, people may request [No Spoilers] in their own thread by tagging it as such.

When reporting a bug or issue, we encourage you to use the following template:

**SUMMARY:** Summarize the problem in a short sentence.  

**BUG/ISSUE:** Explain exactly what the problem is, how it's affecting you, the game, etc.   

**REPRODUCTION:** If possible, write out the steps that led to the problem in the first place.  

**TECHNICAL INFORMATION:** Your platform, operating system, hardware, etc.   

**ADDITIONAL INFORMATION:** Include screenshots or a video here, link to them.   

Just copy and paste, and fill out as much as possible.

---

Please review these updates from BioWare.

An Update from Chad Robertson, Head of Live Service which discusses potential issues that have already been fixed in the launch build. He also mentions their server status page.

Post-Launch Roadmap from Ben Irving, Lead Producer of Anthem. He also discussed how to retrieve your rewards for preordering or purchasing Legion of Dawn and also provided some clarification on things he said during the the last stream on crafting here.

---

Exceptions to the Active Megathread Clause can be granted on a case-by-case basis for posts including high quality discussion threads, PSAs, guides, informative suggestions, and some satire.

We would also like to take this opportunity to remind everyone of the subreddit's policy on spoilers, which you can find here. We understand the hype will be at maximum levels but still please follow our rules, be excellent to each other, and enjoy the game.

See you out there, Freelancers!

PSA: Please ensure *ALL* your audio devices are set to 16bit/48k. Switching between devices with different settings is known to cause sample rate issues (speed up/slow down/artifacting).

This includes Analog, USB and Bluetooth devices.

You can find out more info here: https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/how-to-change-sound-control-panel-settings-in/5a70718b-7ecf-4547-a64a-22efda8da0c2?auth=1

Keep in mind that because of the many different hardware options out there, your process to modify these settings may be different per device.

AircoolUK

Sure.

I'm using a Focusrite Scarlett Solo attached to two Alesis Elevete 5 MKII. I've got the game setup for standard stereo.

I can check my headphones later on if that helps.

Please do - we didn't have a severe difference in volume for our dialog (other than just the random ambient lines in Tarsis). If you could give us specific examples we can test here.

tenthousandthousand

Hello, I am also having the same issues with my Bluetooth headphones (INSIGNIA NS-CABTOE01). After a few seconds on the menu screen, all sound on my computer cuts out until I quit Anthem. My wired headphone jack is broken (unrelated reasons) so I can't test alternate configurations.

I will say that MANY of us were having the exact same problem two weeks ago. There was another thread that solved the issue for some of us, but not all of us.

Can you confirm that ALL audio device settings are set to 16bit/48k?

Lucifa42

I just did a mission with a team of 4 (3rd one, Matthias rescue) and had voice audio, but it seemed like I was only hearing one side of the conversation - I was only hearing Owen talking and it seemed like I was missing someone else talking?

Is your center channel working? Cypher dialogue is played back mostly stereo, and the player is mostly center.

joshwn89

My audio never dropped in either beta. But just did now.

Ugh. Sorry.

Parvaty

It works with 32bit/192k(overkill, i know) you just have to restart the game if you encounter the sample rate issue.

LOVE the overkill :)

aqrunnr

Also tagging on here to add that while i've only had one instance of audio dropping completely - there was another instance where Owen was talking during a mission and when I got back to Tarsis, it didn't return to normal. Several pitches lower and robotic. Required a restart.

Anyway, good luck guys!

Sounds like sample rate stuff again - hopefully it's resolved. Thanks for your patience!

tenthousandthousand

I was not sure how to do this, so I did some googling - the only thing I found was that my headphones are running at "2 channel, 16 bit, 44100 Hz" and there are no other options available for it.

https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/how-to-change-sound-control-panel-settings-in/5a70718b-7ecf-4547-a64a-22efda8da0c2?auth=1

That is for the windows options - does that help? Can you capture screenshots?

Mutts_e

2 Major Bugs:
u/BioWareJer

While using sony mx 1000 m3 headset cant hear any game music/voice after the connection screen

Cant find free-roam and strong hold tab in the expeditions ( cant see the UI for the challenges ).

Ensure your sample rate and bit depth are set correctly after you are in game, and then restart. I will pass on the UI feedback to the right folks, thanks!

Let me know if that doesn't fix the sound issue!

Lucifa42

Playing on headphones on PC, everything set to stereo/headphones.

Maybe I'm wrong and there was nothing missing as I have subtitles on and there was no subtitles for the 'missing' voice.

But the stuff Owen was saying made no sense, it was like hearing one side of a telephone conversation, he was obviously responding to what someone else said.

I wonder if you were hearing Owen speaking to another player? Were you in Freeplay with other folks?

DevBro22

So what about the sound not working whatsoever. Even on a restart. It also seems that since the sound stopped working for anthen, that Mass Effect: Andromeda also now has no sound. Nothing is wrong with my sound configuration and everything else like videos and speaker test work fine. Seems like the bug has infected other games by BioWare/Frostbite and is coming from Anthem. I can't even enjoy another game to get over the fact that i can't enjoy Anthem!

Ughhh. Sounds like a sample rate/out device setting that got changed. A bug can't 'infect' one game from another, it can however, change a setting that would apply to another game (which I guess is basically the same :()

So if you launch the game, can you test your audio output settings while it's running? Curious what your configuration is?

BudgetChicken

I had the same problem in the demo. I was able to fix it by switching my audio playback device in windows to a second wireless headphone option. One is hands-free and the other is stereo. Stereo worked while hands free made all audio in slow motion. I use Sony wh-1000xm3 headphones.

Thank you, this is a great clue!

Admiyer_me

Wait does that mean that Nothing has been patched yet since the Demo and that everyone is running an Day1 Unpatch version of the game, where performance still suck ass ? If that's what this is, that is very fucking stupid on the part of the Whole Bioware team.

Nope not that at all! It actually looked like this in development:

Demo build ---------->cert----->release

Launch build --------------->cert------>release

Early Access build ----------------->cert------>release

Day 1 patch -------------------------------->cert-------->release

The launch build was always going to be updated, but it's important to get the FULL game to certification for Sony and MS to test in it's entirety.

So basically every chance we get, we prioritized the most important work and often had to replicate it up to four times to ensure the fix was implemented everywhere. It's a ton of work, with thousands of fixes/changes being added at each step. Does that help explain it a bit?

Kitsyn

Audio dropping randomly. Seems to be the same whether I'm using headset or speakers. Looking forward to patch repair.

Sorry! Thanks for your patience :)

Ursidoenix

So if I am understanding correctly are we supposed to get 40000 each time we unlock a javelin? Because I got 1 jav and 40000 at level 2, and i got a second javelin but no additional coin at level 8

I don't think that's how it works, I think it's the first time you play, not connected to acquiring a Javelin.

WafflesHouse

Great to hear you guys are working on the audio dropout! It happened a LOT more for me during the demo. Only once so far as of early access.

Good to hear, it was a bit like plugging holes in a dam. We have nearly eliminated it in the day 1 patch and are hard at work to catch any remaining causes! Thanks for your patience!

WhyHelloThereGoodPlp

I'm having the issue as well. I had sound and everything was working fine and then in the middle of a mission, the game sound just stopped. I still got the origin achievement pop-up sound so I don't think it's a hardware issue. Restarting the game brings sound back there's still a bug there somewhere. This has happened twice so far.

Fun game, by the way.

Thank you! Yes that is the issue - it's almost completely fixed in the day 1 patch. Thanks for your patience!

Wellhellob

No problem so far. Just the first loading screen of the game was buggy.

My complaint is unconsistency of voices. Especially cyhper voices making too much echoe and metallic sound. Even merchants(face to face) talks weird sometimes. I can feel the room and mic but not all voices like this. I guess you guys record some voices with different equipment or different time maybe beginning of the development.

That shouldn't be the case, is there any way to capture a video of this? I would love to hear what you are hearing.

maaseru

Why are these patches waiting for the 22 if some of them seem to be ready?

The issue with Dolby Vision specially seems bad since I can't even play without it messing with my PC. I cannot play Anthem without it forcing a shutdown of my PC after it ends or at some point.

Complex certification process with first party I believe. Honestly that stuff is a bit outside of the work I do so I can't give you an exact reason. Probably because we want to maximize the amount of fixes and can only deploy so many patches?

BDZM

Amazing game so far but the audio cuts out randomly every couple of hours or so. Closing the game and then reopening it fixes it.

i7 6700k @ 4.7ghz

Asus Z170 Pro Gaming motherboard, all drivers updated

4x4GB 2666mhz Fury X memory

1080ti, 418.81 drivers

Samsung EVO 850 SSD 500GB

Windows 10, all updates applied

Thanks! This is a known issue and is nearly eliminated in the day 1 patch. Sorry for the hassle and thanks for you patience!

Flamingoseeker

I had this issue in the demo with a bluetooth headset as well (PlayStation gold). Hope that helps you guys?

Yeah, bluetooth and usb audio devices can change output sample rate - can you ensure ALL your audio devices/outputs are set to 16bit/48k?

Nokterian

I was playing also with 4 people during a mission and sound was lost all of a sudden, so i had no sound at all even when i came back to tarsis.

Yup, sorry. Requires a title restart. Issue is nearly eliminated in the day 1 patch. Thanks for your patience!

KiinTo_

I'm having my mouse skip across my screen randomly. As if it isn't taking movement commands but then skips forward to where is should be. Never had this issue with a game before. My mouse is a rival 310. Making it impossible for me to aim correctly

Totally not anything I can help with, but I will forward it to our team and see if someone can help!

SalvajeCartel

Audio needs to be fixed ASAP, not on day one. This is a HUGE problem, I cant enjoy the story at all cuz i have to restart a mission like 3 times because out of nowhere it decides to cut off audio!!! Been playing the game for 12+ hours now and 2 of those hours have bee wasted bcuz i want to experience the story!

Trust me, I completely agree! We had a nightmare time trying to reproduce this at the studio and there are a host of issues that CAN trigger it. We fixed a ton in the day 1 patch and will continue to work on it until it's completely resolved. Sorry for the hassle, and thanks for toughing it out!

ViridianDawn

Is there anything we can do to help, like posting DXdiag or anything to help you narrow it down?

Your audio settings - sample rate, bit depth, output devices help - but we have fixed the most egregious cases in the day 1 patch. Sorry for the pain!

Absurdkale

I seem to be able to get it to consistently drop sound if I sprint and jump within about a second or so if there's an enemy near me. I'm not able to take video but it's done it with that exact movement combo three times now for me.

Noted, will test it. Thanks!

Latitudes

Well that's just fantastic mate. I'm doing the mission where you meet Faye and Haluk for the first time, and the audio cuts out 2 minutes in. Little did I know I'd be watching 15 minutes of cutscenes and exposition in game without audio.

Completely ruined the experience.

It dropped during a cutscene? That's new. Usually it's in heavy combat with four players - sorry for the hassle, we know it sucks. Day 1 patch has addressed almost every instance we could repro but we are continuing to work on eliminating this issue completely.

dejoblue

There is an annoying sample frequency desync when transitioning between the login screen and the game. Here is a video I made showing the issue:

https://youtu.be/O-Gh0AVzf-Q

44.1 and 48K sample frequencies work, but if you go non standard such as 96 or 192K(I imagine 88.2 as well) then this issue occurs.

I hope this helps.

Cheers!

I love you man! This is super super useful for us, thanks! We will look into it.

KiinTo_

Thank you. Got a post about it on the forums

https://answers.ea.com/t5/Bug-Reports/Keyboard-and-Mouse-Stuttering-cut-out/m-p/7498728#M2247

nice, I'll drop it in our live response slack channel too.

Tyrosus

/u/BioWareJer I know this has nothing to do with you, but can we at least get confirmation that this is being looked into? Essentially not being able to play the game we've paid for, in some instances, two to three times over is otherwise unacceptable.

Dropping it into our live response slack channel - will report back asap!

Tyrosus

/u/BioWareJer I know this has nothing to do with you, but can we at least get confirmation that this is being looked into? Essentially not being able to play the game we've paid for, in some instances, two to three times over is otherwise unacceptable.

K - live response is asking for your username (Origin/Gamertag) and if you can, a screenshot of the challenges completed?

We will try to fix server side.

Latitudes

Just before the cutscene was triggered. From what I remember the combat had already concluded and we were flying to the next point when it dropped.

Rest of the mission and all cutscenes had no audio. Sucked because it was one of the longer missions with ingame and prerendered scenes.

Thanks for the reply anyway, much appreciated.

On a side note, may have another sound related crash. When talking to various NPCs and choosing a dialogue option you immediately get disconnected and thrown to the main menu. It's repeatable and happens with multiple NPCs.

Hmmm. That's not a sound bug, but definitely a bug. Can you give me a repro step order?

As shite as it is now, the best bet if audio cuts out is to restart immediately - it's a choice between losing a bit of progress and having to miss important beats - the timing in your case was particularly terrible and I apologize for that experience.

Tyrosus

Tyrosusz and I can't - because I'm missing the entire 'freeplay' section of my Challenges log. It just says I've completed the challenges required (in the quest log) and I'm able to 'explore the tomb' - Will attach screenshot momentarily.

Ok that's fine - Origin IDs?

I have folks looking at this as we speak!

Arkrayven

I can't believe how on top of this you are. You're not only answering the same questions repeatedly, but you're passing along issues you can't address directly. I love devs like you.

Thanks for doing your best to make Anthem something above and beyond. It doesn't go unnoticed.

I've set aside my mornings to have coffee and respond to issues - we KNOW there are still issues and we are determined to get people around them, or track them and fix them as soon as possible. Thanks for the shoutout, we are trying!

lvnna

Summary: The game is completely unplayable, can't get past the start screen - Error retrieving Anthem live service data

/u/BioWareJer /u/BioCamden It's been over 24 hours since the game release and I haven't been able to get past the start screen. I've tried contacting EA Support, EA Help on Twitter and @@Bio_Warner as well, but no fix or any communication in sight. I've already wasted 5 of my 10 hour trial (I preordered the game, but only have Basic) trying to get past the start menu but the game is completely unplayable and I thought I'd tag you guys because I'm pretty helpless at this point.

The error in question is this one (Connection Problem: Error retrieving Anthem live service data). The debug file on the Origin folder says "WARNING:resource_bundle_qt.cpp(114)] locale_file_path.empty" over and over, but I haven't been able to figure out what it is. I've already reinstalled the game on two different HDDs and 3 different languages (some people reported that if you changed language the game would work, but it didn't), flushed my IP and my internet connection (multiple router and computer resets), reinstalled drivers, etc. The game simply refuses to work and I don't know what to do. Could you guys PLEASE take a look into this? It's beyond frustrating, I just really want to play the game and I haven't seen anything being said about this.

Technical Information: Windows 10, Ryzen 5 1400, 8gb RAM, GTX 1050, driver version 418.91

Additional Information: I've also encountered multiple instances of Unknown Error and Error Retrieving Pilot data. Please Restart Anthem. Safe to say that restarting Anthem didn't fix anything, but still. Oh, and I also had the 95% loading glitch sometimes, but I'm afraid it might be related to the fact that I simply can't connect.

Brutal. Posting to our live response team now.

Sorry for the hassle!

Tyrosus

Tyrosusz is my origin ID, I don't know about the other fellow. I hope he's around to comment his. There's another thread with a TON of people trying to get attention on this problem - do I have your permission to ping you on it?

Tyrosusz

Yeah - we have a whole thread in Slack dedicated to this now. I need as many Origin IDs/Gamertags as possible so people can look at the server side data. If you tag me make sure to ask for that first or I will have to anyways :)

lvnna

Thank you. Please let me know if there's anything I can do or if you need any more info, I just want to fix this and enjoy the rest of the time I have this week.

Will do - we will continue to work on it and I will loop back if I learn anything!

Tyrosus

Alrighty. Thank you for the help. I really do appreciate it - makes me feel better that there's at least someone looking into this.

A LOT of someones :)

Tyrosus

Alrighty. Thank you for the help. I really do appreciate it - makes me feel better that there's at least someone looking into this.

Can you tell me what happens when you get to the door? Does it say you are unworthy?

Tyrosus

Alrighty. Thank you for the help. I really do appreciate it - makes me feel better that there's at least someone looking into this.

Or see this: https://gyazo.com/429392154ce1baeca65bc9bcb4d67773

lvnna

Yes, including redownloading the game twice!

Hey Ivnna I know you’ve mentioned that you’ve reinstalled but have you deleted local app data?

https://answers.ea.com/t5/Technical-Issues/PC-Console-Troubleshooting-Guide/td-p/7477511

Tyrosus

It zooms in, repeats the dialogue Captain Liatrell (or whatever her name is) says and she says "Here lies the final resting place of xyz, Legionnaire of something something" "You have been judged, and found wanting." Then there's nothing. Tried just about everything. Sitting there waiting for upwards half an hour to see if anything else happens, shooting it. Tried using my ultimate on it. Reloading game, different javelins, instances, parties. Hell, I tried to read it a bedtime story once.

"Tried using my ultimate on it."

BEST.

Will pass this on, thanks!

Tyrosus

It zooms in, repeats the dialogue Captain Liatrell (or whatever her name is) says and she says "Here lies the final resting place of xyz, Legionnaire of something something" "You have been judged, and found wanting." Then there's nothing. Tried just about everything. Sitting there waiting for upwards half an hour to see if anything else happens, shooting it. Tried using my ultimate on it. Reloading game, different javelins, instances, parties. Hell, I tried to read it a bedtime story once.

Tracking it here: https://answers.ea.com/t5/Bug-Reports/Main-mission-in-Free-play-bugged-for-tomb-s/m-p/7495864/highlight/true#M2061

Tyrosus

triggers a PTSD episode That's exactly what I see

Hahaha - so it looks like there is bad data in your profile for unlocks. They are looking at right meow.

I will report back!

Latitudes

For me personally it's when I try to have the first conversation with Pirndel Blatch. First dialogue choice works fine but the second choice immediately disconnects you. Tried repairing, skipping the dialogue, still happens at that point every time.

It's different for everyone however. On the EA Help forum people have made multiple threads about different NPCs which causes the crash for them. As of now you can't progress the story with affected NPCs.

Thanks, will add this to our thread in Slack for support.

Latitudes

For me personally it's when I try to have the first conversation with Pirndel Blatch. First dialogue choice works fine but the second choice immediately disconnects you. Tried repairing, skipping the dialogue, still happens at that point every time.

It's different for everyone however. On the EA Help forum people have made multiple threads about different NPCs which causes the crash for them. As of now you can't progress the story with affected NPCs.

What is the exact error you see? Any?

Hey everyone -- Just a quick reminder that we love all the feedback, and we are reading it. It would also be super awesome for us if you all don't mind helping us by reporting any bugs you find with us at our Answers HQ, and if you're having technical difficulties or need game support, EA Help.

• Report Bugs here (AHQ): https://answers.ea.com/t5/Bug-Reports/bd-p/anthem-bug-reports-en
• Get Help here: help.ea.com

Obviously, we will continue to read this subreddit, but those places are the best to ensure we're able to track your issues and get you personal help.

Thank you!

Tyrosus

sweats ruh-oh. Uh.. I may or may not have also experienced another bug where um.. twiddles fingers I might um.. have all the javelins. at lvl 8.. PLS NO BAN

Sounds like the lord giveth, and the lord taketh away....lol!

I'm not telling.

Latitudes

For me personally it's when I try to have the first conversation with Pirndel Blatch. First dialogue choice works fine but the second choice immediately disconnects you. Tried repairing, skipping the dialogue, still happens at that point every time.

It's different for everyone however. On the EA Help forum people have made multiple threads about different NPCs which causes the crash for them. As of now you can't progress the story with affected NPCs.

Pirndel issue specifically has been fixed in the Day 1 patch, I just heard back.

dejoblue

There is an annoying sample frequency desync when transitioning between the login screen and the game. Here is a video I made showing the issue:

https://youtu.be/O-Gh0AVzf-Q

44.1 and 48K sample frequencies work, but if you go non standard such as 96 or 192K(I imagine 88.2 as well) then this issue occurs.

I hope this helps.

Cheers!

Spoke with Frostbite audio - officially only 48k is supported. Anything higher can cause the mixjob to not be able to keep up at the DAC.

Sucks, but at least it's 'expected' behaviour from the engine.

Tyrosus

The lord giveth and taketh away indeed.

I think they will be able to fix it - it's been reported a handful of times and seems to be related to entitlements being given by the server incorrectly. They are testing (as messing with your profile can break a ton of crap) - but I am optimistic.

Admiyer_me

Yes, thank you, sorry for being harsh, but Mass Effect Andromeda left me with a weird aftertaste.

All good! I worked on all four. Me too :)

SalvajeCartel

😭😭😭😭 alrighty then, well i guess ill share my report on when the audio thing happened the most. 1. I cant use machine pistols with my interceptor, everytime am chaining abilities and using fast machine pistols i fire the thing and then no audio comes out. I hope this is fixed forreal on day one!

Logged, thanks!

Tyrosus

Thanks! ^{_^}

:)

ben_r647

SUMMARY: Framerate still poor and one bug found at the forge

BUG/ISSUE: As for the bug I've came across (and more than once), when my javelin is turning around so I can climb into it, there is a second, identical javelin that is already turned and opened that overlaps with the one doin the turning animation. Not game breaking or anything, just kinda ruining the look of this animation.

And second, Anthem has definetly been running better during my EA access trial than it did during the open demo, but I'm still not getting anywhere near 30 fps with the exception of when I'm in the Launch Bay. Have any other console players been having really bad framerates too or might it just be a problem with my console? And what could I do to improve the framerate (besides turning off visual effects)?

TECHNICAL INFORMATION: I play on an Xbox 1 S

Thanks for the information, I'll double check this one but I believe it's fixed in the patch on the 22nd. :)

Tribalwarsnorge

Welp, cant even post a report on the forums.. All I get is the option to Preview the post, but not actually post it...

Hmm. That's strange. And you're signed in with your Origin account?

JadedOnyx19

**SUMMARY:** Feats do not register.

**BUG/ISSUE:** Been playing the game on hard the whole time and have done plenty of the feats but not a single one has registered.

**REPRODUCTION:** Have changed difficulty and replayed missions and still nothing registers including in Freeplay

**TECHNICAL INFORMATION:** PC installed on a SSD, 1080 i7 6700 everything else works fine.

Hi JadedOnyx19, are you receiving experience after each expedition? Feats reset each time you go out into the world and grant you experience when returning to Fort Tarsis. You can view your Feats progress in the menu under the Tracked tab while on an expedition. :)

silkred

**SUMMARY:** Binding R key to move forward breaks game

**BUG/ISSUE:** After the first mission , R always appears as "[HOLD] to start Expedition" in the town thingy

**REPRODUCTION:** Use RDFG as movement, try to walk around the town. Keeps starting expeditions... :(

**TECHNICAL INFORMATION:** PC version

**ADDITIONAL INFORMATION:** N/A

Thanks for the information, we'll get it logged.

Jessecles

SUMMARY: Equipment comparisons are misleading

BUG/ISSUE: I don't know what's driving the comparison bars, but they do not appear to be scaled properly. In the screenshot below, you can see the damage of the hand cannon is 3x the damage of the auto rifle, but it displays as a small sliver of a difference. It gives the impression the rifle is much better.

TECHNICAL INFORMATION: Playing on PC

ADDITIONAL INFORMATION: https://imgur.com/a/cEv2Ig6

Thanks for letting us know, I'll look into this and get it logged :)

spidii

Anyone else experiencing issues with loadouts in the launch bay? Not only does it "delete" certain guns and items (as in they don't appear) but my loadout is different. If I create a loadout in Tarsis, it won't carry over to the launch bay. It's like I have to maintain two different loadouts and the one in the launch bay won't even show all the weapons. Super weird.

That's concerning! I'll get a bug logged and start looking into this :)

TxR3D

**SUMMARY:** Unable to interact with objects in Freeplay with the interaction key.

**BUG/ISSUE:** Unable to loot chests/plants/lore/anything to do with the interaction key. F key prompt does not appear. Already tried respawning and it didn't fix it. Had to leave Freeplay and start a new session.

**TECHNICAL INFORMATION:** Windows 10 64bit - GTX 980m - 16GB ram - i7-4720HQ @ 2.60GHz

I'm using kb/m.

**ADDITIONAL INFORMATION:** https://youtu.be/zwAsJUVUUMk

Very odd! I've seen this before but respawning typically fixed it. I'll look into it.

uzsibox

SUMMARY:* Feats not tracking BUG/ISSUE: Feats not tracking in the journal

REPRODUCTION: Had it since I got the game TECHNICAL INFORMATION: Pc, Win 10 ADDITIONAL INFORMATION: https://imgur.com/a/FLFyQxS

Feats reset after each expedition, they're the things that grant you experience at the end of the expedition. Are they not tracking while on an expedition?

arcturian_candidate

Not sure if it's a bug - anyone else having some issues with UI scaling/screen size? I'm playing on an Xbox One X on a 1080p TV and some of UI stuff (mostly loot notifications and some stuff in the Forge) is just a bit off the edge of the screen. Anthem is the only application that has this issue, so it's not a TV over/underscan thing. I went looking for a UI/screen size adjustment in the options menu like a lot of games have but couldn't find anything.

I'll log this one and chat with our art team. Thanks for the information! :)

Jer55

Tyrant Mine?

Is this mission suppose to be marked as "complete" after beating it ?

It is still prompting me to launch it after completing the mission.

Tyrant Mine is a repeatable stronghold :)

Smoochtime

XBOX

Issue: everytime I log out the settings revert to default. Logging in each time i have to change all settings back to custom.

Thanks for the report. I haven't seen this one before, I'll get this logged :)

MarekTalorra

SUMMARY: Mouse cursor gets "stuck" on game screen after interacting with menus or map

BUG/ISSUE: Frequently experience the mouse cursor getting stuck to the middle of the screen, near the crosshair, after opening Journal, settings, map, etc. where the cursor is used. Have to open a menu again, try clicking around, then close it to get it to clear.

REPRODUCTION: Open a menu, map, etc with the cursor available. Close this item.

TECHNICAL INFORMATION: Windows 10 Home 10.0.17134, i5 3570k, 16GB RAM, RX480 8GB/Radeon Adrenalin 19.2.1 drivers, running on an SSD.

ADDITIONAL INFORMATION: I had to take this with my phone. Interestingly, the cursor does not show up in a FRAPS screenshot.

https://imgur.com/a/SdcfXGp

Thanks for the information! I'm having trouble reproducing this one myself, I'll keep looking into it. How consistently can you make this happen?

LadulianIsle

**SUMMARY:** Duplicate meshes in expedition launch screen.

**BUG/ISSUE:** There are two copies of my Javelin in the Expedition launch animation.

**REPRODUCTION:** In the expedition screen, press F to start matchmaking. Then press F again to cancel.

**TECHNICAL INFORMATION:** Windows 10, Intel i7 8750H, GPU GTX 1060 Max-Q

**ADDITIONAL INFORMATION:** This also happens in Fort Tarsis, where the Forge is located, but I don't know how to reproduce that bug.

Thanks for the information, I'm pretty sure this one is fixed in the patch on the 22nd but I'll double check :)

Diableus

SUMMARY: When changing Javelin in the Forge and you crash, you will be unable to load into the game again. Trying to join another player will then crash them every time as well. This is a serious error for the Pilot data.

BUG/ISSUE: See above. No longer able to connect after Javelin change and crash in forge.

REPRODUCTION: Crashing while in the forge will produce this error every time.

TECHNICAL INFORMATION: Windows 10, PC

That does not sound good! I'l get a bug logged on this, were you in the launch bay or tarsis?

Tyrosus

Thanks! ^{_^}

From support: can we ask them if they have early warnings completed in expedition -> critical -> challenge list?

Moosebacca

Heya, thanks so much for your diligence on these threads!

On a note related to the fps, I'm experiencing a pretty crazy amount of screen tearing on Xbox One S. It is also visible on the X, possibly to a slightly lesser degree. I'm on a freesync display with the feature active as well. The tearing is present whether the feature is on or off.

Any idea if this will be addressed in the d1 patch? Thanks again!

Not to sure about this one, /u/BrenonHolmes might know though :)

Storm_Fireblade

/u/BioWareJer can you please also try to fix mine? I am stuck at the same mission but for me it is the sarcophugas within the Tomb of Yvenia that does not have any interaction button. Already completed the challenges and the three other tombs were fine.

My origin ID is: Stormi_Fireblade

I've been troubleshooting for more than four hours now, several re-installs, three chats with EA Support Members that couldn't help. Incredibly frustrating by now. I just need to have the "Explore Tomb of Yvenia" part checked but I cannot interact with the sarcophugas.

EDIT: Here are screenshots:

http://simply-gaming.com/Misc/progress_challenge.jpg

http://simply-gaming.com/Misc/progress_mission.jpg

http://simply-gaming.com/Misc/in_front_of_guardian.jpg

Stormi_Fireblade

I'll add your ID to the slack channel, they are looking server side at solutions!

Storm_Fireblade

Thank you so much! At least now I have some hope. Appreciate it very much that you (and whoever else is) are going the extra mile here to fix this asap.

Yeah confirmed this is fixed in the day 1 patch - they are looking at spot fixing users and making sure the day 1 patch retroactively fixes anyone who has experienced it.

TxR3D

It just happened to me again. The only extra info I can give you is that it happens after I get killed and respawn.

Thank you, that's very helpful info.

Jhinkolik

I've done Tryant mine in all difficulties (hard 2 times) and I still can't complete the quest...

https://cdn.discordapp.com/attachments/527078104061968386/546324541681434636/unknown.png

Tyrant Mine is a repeatable quest :)

Jhinkolik

But... I don't understand, what do I do now? I don't have any missions available. I'm always talking with the NPC's in Tarsis. And it keeps appearing even though I select another mission.

If you open your journal(J on PC) do you have any Critical Objectives, or Agent Quests?

Tyrosus

Sorry just saw this.

Little concerned about this --

https://gyazo.com/44aa5eafe590be69715bd4e3f1e6ed09

Listing day one patch as the 'fix' date for my problem. Don't want to have to wait a week for a game I've purchased three times over + a sub service just to play it on the actual release.

https://gyazo.com/3af5c9e5c2768b4490419e11152b1b8e

There we go. I have it completed.

Thank you! They are looking at specific accounts that have been affected - the patch note is for people to know it's a solved problem AFTER that point. We are for sure trying to fix affected folks NOW.

rob117

I'm having an issue with no sound at all from the very first launch.

Have tried restarts, changing/resetting the default sound device, and repairing the install.

Any ideas?

Yeah, are you on Bluetooth headphones? Have you checked to make sure all your audio devices/outputs are at 16bit/48k? Is your Windows communication 'volume ducking' turned on? I think there may be a conflict with the communication device being active and it interfering with the output. Let me know!

dejoblue

Cool ;) Glad to help and thanks for the info.

More info and confirmation of this; I kept it at 24bit@48K for 7 hours last night with no issues.

Cheers!

Awesome!

Caelrie

My tomb of yvenia had no interaction button either. Origin ID Ceirii

Got it, will forward.

ABM0317

Origin ID - AngryBeastMan666

I have been able to enter and complete the other three tombs, but there is nothing to interact with in the Tomb of Yvenia. All challenges for this one are done, and can enter, just nothing to do. Hoping we can get passed this!

AngryBeastMan666

Got it. Added to the list!

Storm_Fireblade

I'd like to add here that the bug that completely blocks me (no interaction possible within Tomb of Yvenia) is pilot bound. My main at level 19 is the one affected.

I rushed a new pilot to level 3 and freeplay, went to the Tomb and entered it (a text said it wasn't possible yet, but the female voice said I completed the challenge etc). In the tomb my level 3 pilot could immediately greet the guardian by interacting with the sarcophugas despite not even having the critical mission yet.

Unfortunately, this didn't fix the problem for my main character :( I completed every available contract now and did some stronghold runs and nothing made a difference either. Aside from aimless freeplay and more stronghold runs I'm completely blocked now, so I hope this can be (spot) fixed soon for my main.

EDIT: I even get items when someone else comes into the tomb and interacts with the sarcophugas, so it's not the instance itself that I'm opening that is completely bugged. Other people can interact with it in the exact same tomb.

No that makes sense - 'Pilot' == set of server persistent data. We are still looking at spot fixing, will update if something comes down from our live ops team!

strenif

If this patch already happened the sound bug is still present.

Just happened to me. Windows sound continues to work but I have to restart Anthem to get it's sound to work again.

No, we managed to fix some of the reasons this could occur in the early access build. The day 1 patch has a major improvement (feb 22) and we continue to try to find more 'holes' that this can pop through in the audio system.

strenif

Happens to me a fair amount. Windows sounds continue to work but Anthem is silent till I restart the game. Using USB headphones

Yeah, that is the dropout bug. Sorry. Day 1 patch should reduce the occurrence a LOT - and we continue to try to repro more ways it can happen. Thanks for your patience, I know it sucks!

Storm_Fireblade

I'd like to add here that the bug that completely blocks me (no interaction possible within Tomb of Yvenia) is pilot bound. My main at level 19 is the one affected.

I rushed a new pilot to level 3 and freeplay, went to the Tomb and entered it (a text said it wasn't possible yet, but the female voice said I completed the challenge etc). In the tomb my level 3 pilot could immediately greet the guardian by interacting with the sarcophugas despite not even having the critical mission yet.

Unfortunately, this didn't fix the problem for my main character :( I completed every available contract now and did some stronghold runs and nothing made a difference either. Aside from aimless freeplay and more stronghold runs I'm completely blocked now, so I hope this can be (spot) fixed soon for my main.

EDIT: I even get items when someone else comes into the tomb and interacts with the sarcophugas, so it's not the instance itself that I'm opening that is completely bugged. Other people can interact with it in the exact same tomb.

From Live Ops QA:

They aren't blocked. They can still complete the challenges by looking at the Challenge instead of the Journal and entering the Tomb when the Challenge itself appears complete. They will just see "Explore Tomb of ____" in the tracker on the top regardless of their Completion status for the Challenge.

The AR panel when they attempt to enter the tomb will also show the accurate status of the challenge and anything else they need to complete to be able to enter the Tomb.

Let me know if that works!

ABM0317

Origin ID - AngryBeastMan666

I have been able to enter and complete the other three tombs, but there is nothing to interact with in the Tomb of Yvenia. All challenges for this one are done, and can enter, just nothing to do. Hoping we can get passed this!

From Live Ops QA:

They aren't blocked. They can still complete the challenges by looking at the Challenge instead of the Journal and entering the Tomb when the Challenge itself appears complete. They will just see "Explore Tomb of ____" in the tracker on the top regardless of their Completion status for the Challenge.

The AR panel when they attempt to enter the tomb will also show the accurate status of the challenge and anything else they need to complete to be able to enter the Tomb.

Let me know if that works!

Caelrie

My tomb of yvenia had no interaction button either. Origin ID Ceirii

From Live Ops QA:

They aren't blocked. They can still complete the challenges by looking at the Challenge instead of the Journal and entering the Tomb when the Challenge itself appears complete. They will just see "Explore Tomb of ____" in the tracker on the top regardless of their Completion status for the Challenge.

The AR panel when they attempt to enter the tomb will also show the accurate status of the challenge and anything else they need to complete to be able to enter the Tomb.

Let me know if that works!

Tyrosus

The lord giveth and taketh away indeed.

From Live Ops QA:

They aren't blocked. They can still complete the challenges by looking at the Challenge instead of the Journal and entering the Tomb when the Challenge itself appears complete. They will just see "Explore Tomb of ____" in the tracker on the top regardless of their Completion status for the Challenge.

The AR panel when they attempt to enter the tomb will also show the accurate status of the challenge and anything else they need to complete to be able to enter the Tomb.

Let me know if that works!

Tyrosus

Hey Jar. Any updates? I'm anxious to get back to actually playing.

lol. Yeah I thought I responded, sorry.

From Live Ops QA:

They aren't blocked. They can still complete the challenges by looking at the Challenge instead of the Journal and entering the Tomb when the Challenge itself appears complete. They will just see "Explore Tomb of ____" in the tracker on the top regardless of their Completion status for the Challenge.

The AR panel when they attempt to enter the tomb will also show the accurate status of the challenge and anything else they need to complete to be able to enter the Tomb.

Let me know if that works!

Storm_Fireblade

It does not I'm afraid. As mentioned before I (and others) do NOT have the problem of missing challenges in the UI or being unable to enter the tomb.

For my main it looks like this:

- Challenge shows completed correctly

- Mission journal shows challenge completion correctly and now asks me to "Explore the Tomb of Yvenia"

- Entering the Tomb works FINE and also shows the correct completed progress when doing so.

The issue is AFTER entering the Tomb. In order to actually "Explore the Tomb" you have to interact with the sarcophugas inside, just like the other three tombs. In the Tomb of Yvenia though this interaction is not possible for me. The "Hold F" simply does not appear.

Screenshots here:

http://simply-gaming.com/Misc/progress_challenge.jpg

http://simply-gaming.com/Misc/progress_mission.jpg

http://simply-gaming.com/Misc/in_front_of_guardian.jpg

It does not I'm afraid. As mentioned before I (and others) do NOT have the problem of missing challenges in the UI or being unable to enter the tomb.

For my main it looks like this:

• Challenge shows completed correctly

• Mission journal shows challenge completion correctly and now asks me to "Explore the Tomb of Yvenia"

• Entering the Tomb works FINE and also shows the correct completed progress when doing so.

The issue is AFTER entering the Tomb. In order to actually "Explore the Tomb" you have to interact with the sarcophugas inside, just like the other three tombs. In the Tomb of Yvenia though this interaction is not possible for me. The "Hold F" simply does not appear.

Screenshots here:

http://simply-gaming.com/Misc/progress_challenge.jpg

http://simply-gaming.com/Misc/progress_mission.jpg

http://simply-gaming.com/Misc/in_front_of_guardian.jpg

This is awesome info to post back to Live Ops - thank you and I'll report back.

Storm_Fireblade

I've been trying to enter other tombs again and now it worked for me. So either entering previously completed tombs worked fine or I've been trying the wrong one for hours without paying enough attention (which would be weird during hours of troubleshooting but hey, only human as well).

Bottom line = Now it worked

Thanks for all the effort nonetheless! (unless you guys did something just now) :)

Sweet! Yw

Tyrosus

Uhh.. AR Panel? And I'm looking under my challenges. I do not have anything under my, and this is the process to reach it - Press J, click Challenges, click Expeditions, and then there's only Critical and Agent. Do you need me to try pressing J when at the tomb..?

AR panels are the UX screens that appear in world - think this is a separate fix tbh - the team is working on repro'ing your specific use case.

strenif

Ahhh.

Thanks for the response. Loving the audio design on most everything btw. Your team did a great job!

Thanks!

We made a lot improvements in the mix for the day 1 patch too, hope it addresses the 'not most' :)

Tyrosus

https://youtu.be/e9WldEe7YNA Posted. Unlisted to avoid trolls.

Thanks, will share with our live ops peeps.

Tyrosus

Forgive the audio on the vid, working on replacing it. Didn't realize the clipping tool I used recorded EVERYTHING on my PC

hehehe, our internal tools do that - you should hear some of the bug capture videos lol.

inO_Nazka

Hello /u/BioWareJer :)

Same issue for me in the Tomb of Yvenia!

Screenshot in front of the tomb itself: https://imgur.com/VdrSYGX

Proof of completion for the rest: https://imgur.com/k4k7bx0

My Origin ID is The_Nazka.

Got it - forwarding.

Caelrie

Getting into the tomb wasn't the problem. The problem is that once I'm in the tomb, there's no way to interact with the sarcophagus inside. In the other 3, I pressed F and something happened. This last tomb has no option to do anything with anything once I'm inside, so it can't finish.

Hrm - not sure what to do. Can you send me your Origin ID? I will forward it to the group.

inO_Nazka

Hello /u/BioWareJer :)

Same issue for me in the Tomb of Yvenia!

Screenshot in front of the tomb itself: https://imgur.com/VdrSYGX

Proof of completion for the rest: https://imgur.com/k4k7bx0

My Origin ID is The_Nazka.

They are asking for a pic of your challenges, not your journal - can you do that?

Caelrie

Ceirii

Thanks, passing it on.

inO_Nazka

Sure.

General: https://imgur.com/31mMJJj

Yvenia: https://imgur.com/gJJCfkQ

Gawnes: https://imgur.com/d7PLlWk

Carriff: https://imgur.com/yANsoDN

Artinia: https://imgur.com/snTv2Uj

Hope that helps :)

Sure.

General: https://imgur.com/31mMJJj

Yvenia: https://imgur.com/gJJCfkQ

Gawnes: https://imgur.com/d7PLlWk

Carriff: https://imgur.com/yANsoDN

Artinia: https://imgur.com/snTv2Uj

Hope that helps :)

Thanks!

rob117

I got it working. Updating the audio driver fixed it - apparently my motherboard maker issued an update last month.

Wicked to hear - thanks for sharing!

ViridianDawn

looks like it might have been a setting on my end. I turned off the "Allow Application to take exclusive control of this device" setting for my audio drivers and that seemed to have fixed it. I went for about 4 hours today with no issues vs having it cut out 3 times the day before for about same amount of play time.

huh...really good to know, we will include that in our testing and I'll let folks know. Thanks!

orionaegis7

TeslaDotIO. Haven't had any luck. A couple crashes, a freeze, but mostly 95%. Didn't have any issues at all in the open demo. I've gone through almost 4 hours of the trial and I haven't made it past the first loading screen >.>

Posted to the slack channel - will let you know of any updates!

orionaegis7

I did a reinstall and it at least gets to the first cut scene.

First scenes/missions are not on the server, technically, but keep me posted!

Tyrosus

Hey. Sorry to be a nuisance, but where are we on this?

So it looks like some folks had crashed out during 'Finding Old Friends' and it bugged their plot data on the server.

Can you try doing a quickplay of that mission again and re-completing it and see if that changes anything? Let me know either way, we are still actively looking at this for you and many other folks!

Xywei

How do you mean nearly? I'm up-to-date on the patches and all of my drivers, and I'm still getting this problem, I'm sure mine is not the only instance still happening after the patch.

Yeah it's not you, it's us.

Basically if a NaN (not a number) gets into the audio code when processing signal, this can happen. There are a multitude of ways that can happen on Frostbite, so it's a bit like plugging holes in a dam - trying to find each crack is the hard part, especially with a tiny audio team. Nearly means we have found the most egregious ones and have not seen it happen in the most common cases. Hope that helps...

tunerbuilder

The character voice over audio randomly drops out during missions, usually after a large firefight in a squad of 3-4. I have the subtitles turned on, so it's just annoying more than anything. Reinstalled my audio driver, but no change. All of my audio output devices are set to 16/48k in the windows sound preferences. Not sure if it's my PC or just the game? Windows 10

JUST the dialog? All dialog? Just the player? More details, and ideally a capture so we can try to repro (if you can!).

LadulianIsle

Noticed something else today, about the audio cutting out. It seems to simply kill my Bluetooth audio transmission. I was listening to some music from Youtube and booted the game. When the audio cut out in the game, the audio cut out in Youtube as well.

I don't know if that helps any, but I found that rather interesting. Seems that it's forcing all audio to vanish into the void, not just Anthem's audio.

I ended up turning my headphones off and then back on to get the audio again.

Yeah there seems to be a couple issues, especially with bluetooth. Bluetooth and USB headphones can change settings in windows (and they do all the time while we are working, drives us nuts) so that could be the case. Hard to say without a specific repro case, but double checking that all your audio devices and outputs are set to 16bit/48k has helped a few folks (especially when switching stuff while the game is running).

ShiinjiiFR

can you please add keybind for remove switch weapons on scroll mouse wheel please !!! All thie ime i try to use my shield i scroll and my char stoping itself for switch weapon ! I WANT TO REMOVE THIS BIND "scroll wheel"

It's been noted - not sure if/when it will be addressed but it's something we are looking at.

culture_crab

Got the same issue with my bluetooth headset. Turning it off and on helps but would like to get to the bottom of it, will be happy to provide anything if needed.

Can you confirm that all of your audio devices and outputs in windows are set to the same sample rate and bitdepth? Also can you try wired mode?

twitchtvslashfnztv

I have the same issue. Origin ID: lord_zanfury

Did you get it working by trying the steps in this thread? Let me know!

Tyrosus

I've been trying all day today and yesterday to get into that mission. Leaving, rejoining queue, spending minutes at a time in loading screens. This is incredibly frustrating. Is there no other way to fix this?

Sorry - I posted the information from the design team, and I think those steps are it. It's been a while since this message so let me know if it's worked for you please!

TheEthicalPixel

https://imgur.com/gallery/OqXhk4F

I did. Forwarded - it's been a while (I took a day off the interwebs) - have you been able to get in since this?

TheEthicalPixel

Still not getting any prompts or response from final tomb. It almost appears like doing the tombs in a certain order may have triggered this bug but im not sure. There just isnt anything for me to do otherwise because currently a good amount of stuff is locked behind completion of these tombs so im Just going to move on, hopefully it gets worked out for the new wave of players coming on the 22nd will perhaps check back in at a later date. Have a good one and thanks

Sorry to hear that! I hope so too.

Tyrosus

Like I had posted before - I've been trying since you suggested that and I haven't been able to get it in quickplay. Mostly bugged missions, or the wrong ones, plus the absurd load screens for whatever reason.

k. Going to ping again with your user ID and see what's up. I'll report back.

sirbertt

I have no sound at all period...any way to solve that currently?

What is your hardware configuration? Can you double check that all your audio devices/outputs are set to the same sample rate @48k?

Tyrosus

Like I had posted before - I've been trying since you suggested that and I haven't been able to get it in quickplay. Mostly bugged missions, or the wrong ones, plus the absurd load screens for whatever reason.

Just spoke to the designer working on this, they are trying to reproduce it - I may reach out again to get more info. Thanks again for your help!

culture_crab

They're not. My speakers and wired headphones are set to 24/96. Bluetooth is at 16/44.1. And I think the main source of the problem is that when I connect my bluetooth headset I get two devices, one for system sound and one as a VoIP Headset which operates at 16/16 and can't be changed. I tried to disable the VoIP device but the whole headset stops working when I do that.

Yeah there is a core issue with how Frostbite handles this configuration. Are you able to set everything to 16/48 to test? Curious what that changes...

Tyrosus

Happy to help. I'm just glad there's a legitimate open channel of communication. For a brand this size, its unheard of. If not for you, i would've refunded by now and stopped suggesting it to my customers. Thank you.

Thank you! We are trying!

sirbertt

Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3701 Mhz, 6 Core(s), 12 Logical Processor(s) 20gigs of ram

and yes it is

Hrm. Most of the issues with no sound at all have been related to sample rate/bit depth. What type of headphones/speakers are you using? USB? Bluetooth? Wired? The more info the easier for me diagnose :)

sirbertt

Logitech speakers plugged into the motherboard I'm currently using headphones. I've called EA support been through a whole slew of workarounds and still no sound... I'm a little sad about it.

Cool - what kind of headphones? Wired? Can you screenshot me the output settings for both your speakers and headphones from the windows system panel?

1. Click Start , and then click Control Panel.
2. In Control Panel, click Hardware and Sound.
3. Under Sound, click Manage audio devices.
4. Should be able to see what's going on per device by opening each one

darkm0d

/u/BioWareJer

I know you're a busy guy, just pinging you as this is a huge issue effecting my buddy. He practically cannot play unless I'm on to be leader to access missions.

All I know is that it's a known issue, and being looked at. Sorry for the hassle, I know it sucks!

darkm0d

Thank you for the reply! Hoping it gets resolved soon.

Loving the game!

Thanks!

Tyrosus

I don't know how, but I went back to the tomb to try and see if anything changed and viola! I can now progress on the challenges. I'm a teensy bit overleveled and overgeared for it by now (closing in on 20s and ~200ish power) but hell, I don't mind re-grinding the quest I've basically completed 6x by now xD Thank you so much for your live support and effort! One question before I let you go, though --

I've been asking basically every rep for Anthem since it was announced - can I upgrade from base game to LoD edition after launch? I got the base game when I upgraded my GPU and I didn't want to have to pay for the full game over again (picking it up for PS4 to play with coworkers)

And uh.. Do we have a solid 'maybe' for cross-saves?

I don't know of an upgrade path in your case - sorry. I am however very glad to hear that you got sorted out - I hope they were able to fix your account on the server side! And no idea for saves either - sorry!

Pakkrat

It is not related to firefights because i just had the sound bug occur during a loading screen. This not only cuts out in game sound, but all audio output from my computer including discord/youtube/netflix.

This isn't just during combat, it's anytime. It's just that 90% of the time you're in combat.

That is true - Anything can technically cause that bug to happen (it could be playing under the load screen but inaudible) - thanks for the info though!

culture_crab

I think all the bluetooth devices have fixed mode, I can't change anything. When I use my headset and speakers and switch between them, I still have occasional audio cut off, but it happens like once in 6 hours and might be because I use 24/96? Going back to Bluetooth, is there maybe any way to make the game ignore VoIP devices?

Can you set your speakers to 16/48?

culture_crab

Sure! I can set both speakers and headphones jack. What am I trying to find out exactly? Is the bluetooth headset supposed to be on anyway?

So essentially - Frostbite has a REALLY hard time with multiple outputs that are set to different settings. USB and Bluetooth devices can actually CHANGE windows settings (they do all the time on our work rigs and it drives us NUTS). So, the 'fix' right now (until we can look at the underlying core Frostbite issue) is to set all your devices and outputs to 16/48 and ensure the don't change (especially at runtime). This has fixed the issue for MOST people, but please let me know if you can reproduce it with regardless of doing this. And thanks for your patience!

culture_crab

Sure! I can set both speakers and headphones jack. What am I trying to find out exactly? Is the bluetooth headset supposed to be on anyway?

Oh one more - in Windows you can set what you want Windows to do when a communications device is active (like VoIP or Skype) - it can duck other audio. Make sure that is set to 'do nothing'.

Check this out - it may help:

https://answers.microsoft.com/en-us/windows/forum/all/audio-being-reduced-by-programs-that-windows/57e423fc-40c2-466b-b7dd-113bf6bb8d58?auth=1

ShiinjiiFR

thanks for new bug... now after loading game, (i start quick play) i'm in game, i can move and shoot... but i can't see the game.... my screen was stuck on loading screen but i'm in game and i can play... without screen... if I was blind that would not be a problem ... I think...

And please fix this ultimate HUD ready, but was no't ready !

Yep, thanks. This is a known issue!

ShiinjiiFR

can you remove the flash on screen when you shoot with assault rifle please ??? That flash was amazing and burn my eyes after hour.... when i play with my pistol, i have no flash screen and that was enjoyable for my eyes.... when i play with riffle my eyes blooding a lot... Please play to your game for hour in dark area (in game) and tell me how your head was....

Also reported by other folks - VFX team is aware.

twitchtvslashfnztv

actually when I entered one of the tombs the narrator told me I were in another one so that got me confused. Point being, I had already been where I was, but the narrator told me I was in the next one.

order: top left, middle left, bottom left then far right.

the bug happened the second time I went in the middle left tomb.

thanks anyway :)

Yeah the order of these (combined with all the tracking bugs) has got a lot of people really confused, and for good reason. Many folks have reported this and it's a tracked issue on the EA answers site. Thanks for the feedback!

ShiinjiiFR

someone can help me please, I have a question for the ranger. Before this day one patch i have more than 15 bars of armor (green hp), but after this one i have only 5....

It's a new bug or it's a fix for something ?

My friend play interceptor and have win more bars of armor after this patch...

Thanks in advance

PS : question for dev, how i can unbind switch weapon on scrolling mouse ? on config file (i can't ingame setting)

someone can help me please, I have a question for the ranger. Before this day one patch i have more than 15 bars of armor (green hp), but after this one i have only 5....

It's a new bug or it's a fix for something ?

My friend play interceptor and have win more bars of armor after this patch...

Thanks in advance

Please file it at the EA help site - https://help.ea.com/en/anthem/anthem/

I will post to our internal messaging as well.

dukenukem89

The total audio dropout bug is still happening even after the day one patch. I just played a Stronghold where I had no audio for half of the mission (quite annoying, considering the length of Strongholds).

Yep - we fixed one code path and actually yesterday trapped another! We should have it fixed and patched asap! Thanks for you patience!

Ocyon

Bug still happening. I start game this morning and no sound... No one sound... Restart, check audio property, all thing that already be saying for fix it, and no one clear the bug. I'm playing with no sound until this morning....

Yeah this should not be happening. Can you send me screenshots of your audio settings, both in game and in the windows control panel?

Ocyon

https://imgur.com/a/8X7U7HA

I have unstall/install and no change. No sound in game.

Yeah this is likely not an ingame setting. How about you hardware setup?

Headphones, speakers, windows settings, etc?

the3rdharold

I am also having on problem with the tomb on my xbox, my gamertag is RedDrangonRanger Unfortunately I cannot attach a screenshot since I do not own a computer and I use reddit on my phone. Hopefully it can get fixed soon!

I'll look into it tomorrow.

Ocyon

No sound with Headphone.

Speakers is run by Realtek and this shit of Sonic studio 3. Windows setting is ok but Sonic studio 3 don't detect the game. I'm sure the problem is here but no solution find on the web :w

By the way, i don't have the "disable all sound effects" option in sound setting, i don't have the enhancements tab in fact, this will be include in Sonic studio 3 i suppose.... And Sonic was bug like a tard

Edit: Solved!!! After reading my comment, i juste realize i don't test the best simple way: delete Sonic Studio 3... And it's work!!!!!! Alleluia!

For other guys with the same problem: Just delete this shit of Sonic Studio 3 and all was good!!!!

Thanks!

LordK4G3

that patch hasn't went out correct?

Since I'm constantly losing audio after 1 or 2 missions.

We have patched 2 - and need to patch 2 more - it hits different folks on different setups at different times. A real pain to reproduce - if you could describe the problem in detail or capture video I may be able to help more. Sorry again. Thanks for putting up with this, we will fix it, I promise you that.

DatSoySauce

I had my audio go out once today or yesterday, forget which...Was during a stream too if I recall so I could clip it for you...Also using CD Quality audio, 2 channel with the 46000 rate or whatever it was

So there are two separate types of issues - one is the audio dropping out while the game is playing (which is sounds like you hit, a video would be awesome for us to look at) - and another where switching audio devices with different sample rates can break the output (we are still trying to determine what is happening here, it's likely a Frostbite issue too).

Thanks in advance!

unkyrona

Generally when I lose my audio it's because too much stuff is happening at once. Multiple explosions and skills going off, so it almost feels like the audio is overloaded and just blips out. That's what happened my last two times.

Yeah that's exactly the issue - we have identified FOUR things that can happen in the audio system code that can cause this. We have fixed 2 (1 in Early Access and 1 in the day 1 patch) and we have a third fix ready for the next patch. The final issue we JUST managed to 'trap' to reproduce and should have a fix soon. Thanks for your patience!

ShiinjiiFR

When you use "Nahimic 2" sofware for boost your sound, the game work good after your last patch... Now when you start your game with it, you have no sound on your game... You need to stop Nahimic 2 sofware before start Anthem if you want to play with sound...

Good to know - I have no idea how that will affect it but we will check it out!

Thanks for the info :)

culture_crab

Some delayed info: changing output to 16/48 didn't help Bluetooth. On the opposite: something made it worse. It was either one of the game patches or new nVidia drivers. Before I could turn on Bluetooth after I log in to the game and it would work, now the sound disappears immediately. On the other hand, changing to 16/48 fixes the issue with the sound when it sometimes glitches. For example, 24/96 made the theme on title screen sound like Squarepusher's remix of itself, and I even thought it was intentional until I changed the parameters and found out that it's not. It still won't fix a bug with the sound disappearing entirely and only coming back after game restart, I have this one once in 4-5 hours. Or sometimes the sound becomes 2x faster or 2x slower, also only fixed by restarting. I also tried to put everything to 16/44.1 which is my headset specs, didn't work.

like Squarepusher's remix of itself

Hilarious! If it wasn't a bug :(

So yeah sounds like you are hitting multiple issues - the sound dropout bug is being worked on (it's actually multiple things that can cause it) - we hope to have it totally fixed in the next couple patches.

For the sample rate thing - the official word from Frostbite is that anything higher than 16/48 is not officially supported. Can you double check that ALL possible 'enhancements' are disabled and ALL output devices (speakers, onboard sound, headphones, everything) is set to 16/48? I know switching while the game is running caused total badness so I'm not surprised by that.

Also do you have wired headphones or the ability to disable USB/Bluetooth and go ol' school analog to test that?

ShiinjiiFR

Bug on commando on his skill : seeking missile

The legendary bonus recharge your skill instanly if you kill someone with... but if you kill it with this skill from combo, this doesnt recharge your skill... why ? for me it's a bug, if no't this bonus was useless.

I can compare this with one other skill. "Pulse blast" if you kill ennemy with it you win % dmg on melee, and all the time i kill guys it's with combo ! and it's work ! So why the other skill doesnt work if you kill him with this combo attack ?? This is stupide so i think it's a bug

I'll let design know :)

Fonze0008

I'm also having the bug Xbox BCE Fonze, I can get into the last tomb but there is nothing to interact with. Tomb of yventia opens but won't let me do anything.

Thought that was addressed. Please file the issue at https://answers.ea.com/t5/Anthem/ct-p/anthem-en and I'll pass on your user to the Live Ops team.

Fonze0008

Thank you so much, in trying to find this bug on the answers site, I really appreciate you reaching out to them for me

No prob!

Fonze0008

You got it fixed thanks!!!

:)