Thanks for confirming it now works @bagieta997, don't hesitate to let us know if you need anything !

Hey @ur-fidham98, sorry to hear you can't download the update.

Can you confirm this issue is persisting ? If it is, I'd advise that you follow those steps as well as check if you have enough space on the disc you want to install the update on !

Hey @sgt-clubba, sorry to hear you're having issues with The Division 2 since the latest update.

I see you've done a fair amount of troubleshooting. Do you encounter these issues only when playing Countdown in parties, or when queueing up solo as well?We've had reports of crashes related to countdown missions, but our teams need more info, and this would greatly help in the investigation.

Hey @vampiricvulpix sorry to hear you can no longer upgrade anything on the watch.

Would it be possible that you send a video or some screenshots showing the situation ? Do you still have access to the inventory in the watch and the other functionnality or not ?

Hey @desrocchi, thanks for the video link !

Can you confirm this happens every time when you kill a guardian, or was this a one time occurrence ? I'll then be able to report this to the game team !

Hey everyone !

Sorry to hear you are all experiencing micro-freezes. Would any of you be able to provide a short video showing those freezes, so I can share it with the dev team ? Thanks for the detailed message @Kelju_K and glad to see it was fixed when playing at certain times. Can you confirm this happens again if you play out of these hours ?

Hey @tyranmedic, sorry to hear you're experiencing a blue screen.

Is there any error code appearing when you blue screen? Do you always play on Heroic or higher? What activity are done when it happens?Is it always at a specific time, specific mission, specific action?What resolution are you using?Are you using the PlayStation Boost mode?

Hey @rfh3g6yo,

To change the language in game, you can use these steps in game. Let me know if you need more info !

Hey @dopesoul007,

Thanks for reporting the two missing drops for you. The Engraved Muzzle and the Engraved Drum not dropping are already under investigation, like mentioned previously, and all new info about the investigation will be published in the News & Announcement section of the forums.

Hey @desrocchi, sorry to hear you're experiencing this issue.

Could you please tell me if this keeps happening after a quick game files verification ? Can you also tell me if you can collect the loot or not ? Do you have other examples or videos showing this ?

Hey @splugh77 Thank you for reporting this issue to us, it's already being investigated by the dev team

Please keep an eye out for new information on the News and Announcement section of the forum.

Hi @rolly13_bel, I'm sorry to hear you're having issues launching The Division 2.

I see you've already done some steps from this article, but can you double-check everything ? Can you also try those steps ? If the issue persists, can you open a ticket on our website with your MsInfo & DxDiag attached, so we can have a better look ? Read more

Hey again @xxshadowcommand !

Thanks for the report of that bug and the precise screenshots. Can you confirm if you do the mission again, it happens still and in the exact same place ?

Hi @marixon77, thanks for the update, I'll add the video from your case to the investigation.

@crashdodgers no worries, thanks for trying !

Hi @xxshadowcommand, sorry to see you're missing the scope here.

This bus is already under investigation by our team and any update will be posted to the News & Announcement section !

Hey all !

Thank you for your feedback on characters and the suggestions to make the game more balanced. I'll make sure your feedback is passed on to the relevant team !I'm also moving this thread to the General Discussions section, as in Player Support we try to focus on bugs and technical issues !

Hey everyone !

Sorry to see you're all having this issue to some extent. If you have been unable to get the encryption key while completing the mission in a group, can you please try to redo the mission solo if it's possible ? We are currently looking into it as it has been report, so please keep an eye out for new information in the News & Announcement section. If this is not the exact scenario that has happened to you, or if it happened when you were playing solo, please let me know, so I can report it to the team for further investigation, thanks !
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Hey @nevvyn,

Sorry to hear about that, could you please provide some screenshot showing this or a short video if possible ? You can upload it on the sharing website of your choice and send us the link here. This would help us understand the issue better, and we'll be able to contact the dev team for more info.

Hey @murakum0-arvin

Sorry to hear you're experieincing both issues in game. Could you please tell me on what platform you're playing, so I can give you the best troubleshooting possible? Could you also attach some screenshots or videos showcasing the issues you're experiencing ? For videos, you can upload them on the sharing website of your choice and add the link to a post here. Read more

Hey @abearded_clam, sorry to hear you are also experiencing the issue, and thank you for your report.

Like it was mentioned by Ubi-Gizmo just above, our teams have been investigating this issue. Have you tried the troubleshooting steps that have been shared in the thread, as well as the workaround that was shared by Ubi-Gizmo ?

Some users have mentioned that they have been able to reduce the issues by deleting the "The Division 2" folder in the "Documents\My Games" section. It is important to note that doing this will remove any settings which you have adjusted, and you will need to change them again.

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