Hi @OvoshLeftZGame!

Sorry this has happened to you. If you try the summit again can you check whether that happens again please? If it does, please provide us with a video, and we'll be able to escalate this to the dev team for investigation! Thanks @Noxious81 for the help!

Hi @BT3241

I'm sorry to see you're having issues in Fog of War with enemies not showing up on your radar. It seems that issue was resolved previously, could you check if you have an updated version of the game? Would you be able to attach a video showing the issue happening, please? Thank you!

Hi @TWoS_Cv, sorry you're having trouble with your purchase.

Like @ArthurFriend said, if you've purchased your content through Ubisoft directly, please reach out to us on our website, so we can have a look together.

Hi @DelMaestro !

I'm sorry to hear you're having this issue with your ALT key. Would you be able to try with another keyboard just to make sure this isn't a hardware issue please? Could you also do the steps highlighted in this article to see if it helps in any way ? Thanks! Read more

Thanks for the help @Aced_100, and glad you could find something that worked !

Hi @gi0v4nn1sh1n0b1,

I'm sorry to see you're also experiencing this issue and that the workaround didn't help you. Would you please be able to provide a video so that we can escalate this to the development team for investigation?

Hi @KingSlimm318

I'm sorry to hear you're having issues with your character lowering down in levels. Would you be able to tell me if that happens with all characters? Do you get granted the Keener Watch at the end of the mission? I couldn't find reports of a similar issue, so if you could provide as much detail as possible, this would help us in reporting this issue! Would you be able to attach a video, please?

@IKain Thanks for trying this, and sorry to see you're still stuck with the backpack. Is it always the same friend that sees you wearing it or others see it too?

Would you be able to provide us with videos from the two point of views (yours and a friends, if possible of course) so we can visualise this more clearly to figure out what is happening? You can add a link to this thread to share this with us.

Hey @H3llBoy-26, @Johnny-D, thank you for your update here. I'm sorry to see both of you are still experiencing this issue. Would you be able to reach out to us with your system files, a link to this thread and all the information you might judge relevant so we can investigate this further?

We can't accept those files on a public forum for privacy reasons, hence the redirection. Read more

Hey @BaronCandy

I moved your thread to the Division 2 section of the forums for clarity. I'm sorry to see you're not having any sound for the NPCs audios. Did you also have that issue during the trial? Would you be able to verify your game files, please? If the issue persists, could you please provide a video showing this? You can upload it to Youtube or another sharing website and add the link to your thread. Thank you! Read more

Thanks, @Sir_Pooky for the update and the image here, this will help for the investigation!

Hi @Sushi-Boy,

I'm sorry you have encountered this issue! Did you by any chance change the gender of your character? We have had other reports of a similar issue and this could help pinpoint whether it's the same issue or not, as there is already an investigation open for this issue by the dev team.

Hey again @robincitin23

Would you be able to provide more details for this thread too please? Any details or more contexts would be really helpful in this case, as well as a video.

Hey @robincitin23 ! Like @ArthurFriend mentioned (thanks by the way!) we would need more information in order to investigate this !

Could you give us as many details as possible, and if you can, attach a link to a video showing the issue please?

Hey @robincitin23

Thanks for this report! Would you be able to send us a video link showing this "trick" so we could investigate accordingly please?

Hi @kdbill

We only support English at the moment, sorry ! Can you please translate your message so we can try to help you ?

hey @dnmare64, sorry to hear you're having disconnections from the servers !

Do you have any error message ? Can you check those steps to see if it helps in any way ? Can you make a video or take a screenshot of the "transparent" screen, and any error message you might have ?

Hey @ragnarr_redwolf, have you been able to remove the file from quarantine and authorize all files from The Division 2?

Have you reinstalled the launcher as well ?

Hey @doge-fan-2003, if you're still missing your credits, please reach out to us through our website as we can't deal with store related issues on a public forum for privacy and security reasons.

@PT_Frizzer are you using the in game overlay? Do you have any error message or is the store just entirely empty ? Read more

Hey @dragoneye65, sorry for the delay.

I just checked, and I can see you have an open case on our website with an ongoing investigation already. My colleagues will update you as soon as possible with more info about your character ! Thanks