I always assumed reinstalling would delete all my progress?
Hey Obi, your progress is saved in the cloud/our servers. If at any point there is an issue with your game, your progress would never be affected (outside of any server issues we have, but it is restored as soon as we can).
This is a bit of an odd one, especially when we're talking on a console. Used to see this on PC but not a console. I would suggest that you reinstall your game and see if this resolves it. If it does not, I would advise that you contact EA Help to pursue some troubleshooting steps further.
I've made a link for you that you can click on and there should be a button to strike up a discussion with our team. I do hope you get this fixed though and you're back to playing uninterrupted, soon!
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