Could you try restarting the client and then check whether chat works?

This will be fixed in Patch 0.7.7e.

Appreciate it.

Thank you very much.

Glad to hear you got it fixed!

Thanks for taking the time to post an update.

Thanks!

I’ve identified the issue. This account isn’t currently associated with a purchase of Last Epoch.

Could I ask;

• Did you buy the game through Steam or through our website?
• Did you install the game through Steam or from an alternative source?

If you haven’t already performed Steam Account Linking, that should be all you need to do. If you have, it may be worth trying again using a browser with no addons installed.

Hey there,

The next time this happens, could you please post a log file and a screenshot of your Fireball tree? (https://support.lastepochgame.com/article/39-the-games-log-file)

This technical limitation is on our radar, but I can’t offer an ETA for when it will be addressed.

Heyo!

There aren’t any specific driver versions we recommend at the present time - though that said, I would advise that people avoid 442.74. Anyone using that driver version would probably benefit substantially from upgrading to 445.75 as performance seems better across the board.

Generally we would advise that ‘using the latest version is good’. That said, I don’t think any member of our team would deal with the hassle of changing driver versions for different games, so if you have a good reason for sticking (hopefully temporarily) with a specific driver, that’s totally fine. We’d never ask people to do something we wouldn’t do ourselves.

Hey there!

Sorry for the inconvenience. Could you please post a log file?

You can attach it to a forum post using the button.

Hey Travelers!

In Patch 0.7.7 we implemented a large number of new unique and set items. We noted in the patch notes that two of these had temporary art which we would be replacing in the future.

While this art wasn’t ready to be included in update 0.7.7b (released on Saturday) or update 0.7.7c (released yesterday), we expect to have this art ready in time for 0.7.7d.

Here’s the art we’ve created for them;

Heirloom of the Last Nomad.

Areks_Bones.png256×768 249 KB

Arek’s Bones
(Click to see the full art.)

Thank you very much for your generous support!

I’ve fixed that for you now, sorry about that.

This is a technical limitation, not a design decision. We’ll be changing this in future.

Hrm, I’m very sorry to hear that.

As a workaround, you could install Last Epoch through Steam instead.

Hey there!

Could you let us know if this has improved for you?

Additional data centres are now in use now in Europe. If a download is ongoing, you’ll need to restart the Launcher to notice any improvement. The download will continue from where it is currently. (It will show as 0% complete, however the total download size will be smaller.)

Hi there,

We’re currently investigating reports of this. I’ve fixed it for your account now.

Apologies for the inconvenience.

A fix for this issue will be included in Patch 0.7.7c.

Thanks again for the reports!

Hello,

A member of our team has received your e-mail and acted upon it as per your request.

We have not been able to send a response to the e-mail address provided.

Thank you very much for the detailed and informative reports.

We have managed to reproduce the issue internally.

Hello,

If you haven’t already done so, please contact us directly about this.

Unfortunately, we are not able to help with account issues here on the forum.

Hey there!

So, the way Last Epoch works is that everyone has a Last Epoch account which has both an e-mail address and a password as its credentials. When the game is installed through Steam, Steam will remember those log in credentials for convenience.

As both an e-mail address and password can be changed, upon log in failure Steam will discard the credentials it had remembered so that new ones can be input (and remembered). What likely happened here is that you attempted to log in during recent maintenance, and Steam saw the failed log in attempt so ‘forgot’ your e-mail & password.

The same e-mail address and password you used to log into the website should work in the game client. If you’re unable to log in, try using our Reset Password tool.

My colleague helpfully posted a link in a previous post.

Here it is again: The Game’s Log File.