Nikspeeder

so my friend invited me into a game yesterday(clash obviously) they are like bronze silver silver gold, i am diamond 3. we managed to get into tier 4 which i thought was not fair but i went with the flow. first game i hard stomped, enemies had to plat 4's as their highest members. Second game the level 30, never played ranked fiora hard stomped us. i mean really hard. Clean combos nice cc'chaining with w, almost no failed q. Now i am 100% certain it was a smurf. She played like someone from my ranked games. Maybe even better ( d2- low master) how can i adress this to a support. I submitted a ticket in post lobby but did not know what checkbox to fill. So i would like to adress his case on the support page as well. Any tips what i should do?

You can link your match history and submit a support ticket that you suspect smurfing in Clash. This is our first global beta with the new system so we are looking for all the data so we can better identify Smurfs.

stop_reading__this

so if an acc is permabanned and, by definition, they are unable to play on it, they must play on that account if it is rated higher than their new, unbanned account?

Then they we need to get an unbanned account to a higher rating than their banned account.

T3by

What if a high elo player gets his main acc banned and has to play on a new account?

Our rules say the player needs to be playing on their highest rated account. Banned or otherwise.

There is Clash next weekend. It probably won't be every weekend when it is fully released.

It's not Flex and Solo together. It's the highest of either Flex or Solo and then previous Clash history is taken into account.

DuckInAPartyHat

Thank god we went up against level 30 accounts that were high bronze low silver and got stomped I’m gonna put out a ticket, but how do we link match histories?

In the client match history there should be a button that says view on the web or something like that. Or the match on op.gg or any site that shows match history

Was this in EUW? Due to the difficulties yesterday we had to delay the VP. Don't worry, you will get it, just not right away

Banners should be available tomorrow morning. We had a bit of a delay in getting them enabled.

Due to the difficulties yesterday we had to delay the VP. Don't worry, you will get it, just not right away. Banners are also a bit delayed but should be enabled tomorrow morning (PST)

Due to the difficulties yesterday we had to delay the VP. Don't worry, you will get it, just not right away.

Klamburglar

Oh ok, I was just wondering. In the video he said you go through 3 different brackets if you don't lose, but that's probably after the beta.

That video is probably pretty old. The system has changed. No longer 3 different brackets like that

Klamburglar

Oh okay, and the next part of the tournament is next week for the winners?

Nope, it's the same as this week. There is currently no "winners only" tournament.

We are definitely watching smurfing very closely and will punish those players who we believe are smurfing. Best thing to do is submit a ticket to support. You can also link the match history of the game in question and we will take a look.

Klamburglar

If we play another today with the same team and lose do we not qualify anymore for week 2? And when does the next part of the tournament start?

All the days are stand alone tournaments. You can play with the same team or different teams. Doesn't matter.

Maluber

It's a separate tournament so it works exactly like day 1. You can make an entirely new team, or stay with the same team, it's up to you!

Was a post from a rioter asking about day 2.

Hey that's me! :D

The two days are separate so you can just add whatever replacement you want. You could make a whole new team if you wanted to.

TheWorldOne

You guys are really active answering clash questions on here. Gj

Thanks! I just want everyone to have fun with it

UwUade

Sorry to bug you Me and my friends couldn't play tonight to lockin, but there doesnt seem to be an option to sign up for day 2?

It will open up after this tournament finishes. Check later tonight or tomorrow morning. Plenty of time

yep

It's a separate tournament so it works exactly like day 1. You can make an entirely new team, or stay with the same team, it's up to you!