We are definitely watching smurfing very closely and will punish those players who we believe are smurfing. Best thing to do is submit a ticket to support. You can also link the match history of the game in question and we will take a look.

DuckInAPartyHat

Thank god we went up against level 30 accounts that were high bronze low silver and got stomped I’m gonna put out a ticket, but how do we link match histories?

In the client match history there should be a button that says view on the web or something like that. Or the match on op.gg or any site that shows match history

T3by

What if a high elo player gets his main acc banned and has to play on a new account?

Our rules say the player needs to be playing on their highest rated account. Banned or otherwise.

stop_reading__this

so if an acc is permabanned and, by definition, they are unable to play on it, they must play on that account if it is rated higher than their new, unbanned account?

Then they we need to get an unbanned account to a higher rating than their banned account.

Nikspeeder

so my friend invited me into a game yesterday(clash obviously) they are like bronze silver silver gold, i am diamond 3. we managed to get into tier 4 which i thought was not fair but i went with the flow. first game i hard stomped, enemies had to plat 4's as their highest members. Second game the level 30, never played ranked fiora hard stomped us. i mean really hard. Clean combos nice cc'chaining with w, almost no failed q. Now i am 100% certain it was a smurf. She played like someone from my ranked games. Maybe even better ( d2- low master) how can i adress this to a support. I submitted a ticket in post lobby but did not know what checkbox to fill. So i would like to adress his case on the support page as well. Any tips what i should do?

You can link your match history and submit a support ticket that you suspect smurfing in Clash. This is our first global beta with the new system so we are looking for all the data so we can better identify Smurfs.