Hey MickeyGlocks!

This is actually intended. Mecha Valla and Mecha Yrel are empty mechs in the Collection and Hero Select screens. If you ready up with them however, you will see their little pilots hop on in and get ready for combat.

Hey there everyone!

I’d love to get some additional help in trouble shooting this issue!

@Vorphea - Would you mind seeing if switching display modes between Windowed, Windowed (Fullscreen), or Fullscreen causes any change in what you are seeing? Additionally, are there any other in-game browser that are not displaying properly. You can test this by going to the Ranked tab under Play and clicking on the Leaderboards.

@Grobster - Would you be able to do us a favor and email us some log files? You can find those files in your Documents at this directory Heroes of the Storm\Support\BlizzardBrowser\logs. You can follow the steps listed in the thread at the top of this forum called BUG ATTACHMENT GUIDELINES

Thanks a lot for your help!

Sybringer

We’ve had some reports that some people’s Rejoin problems are now corrected!

Would you mind trying again and letting me know if your issue is resolved or not?

Ok everyone!

If you are currently stuck unable to Rejoin into a match, can you try clearing your cache following the instructions on this Support Article

After you clear your cache, try rejoining again and let me know if that helps!

Hey Dhunam!

Thanks for the report! We are currently investigating this issue! Sorry for the inconvenience!

• Huginncord

Hey there DaveM!

Thanks for the report! We are currently investigating this issue!

Sorry for the inconvenience!

• Huginncord

Hey everyone!

We are investigating these reports as I type! I will let you know any information as I get it. Thanks for your patience!

Huginncord

Hey Kapulim,

At first glance, it appears like some third party program is trying to steal focus while you are playing, most commonly in-game overlays from third parties.

However, if you mind posting over on the Technical Support Forum they might be able to help in more detail!

Thanks for the report!
Huginncord

Hey everyone!

Thank you all for your reports! We are currently looking in to this issue. I’d like to encourage any new reports of this issue to post in this thread so we can investigate each report of this issue, all in one easy-to-find place.

Watching the video again, that minion is actually above the Illidan player there and on the very edge of the Void Prison whereas the Illidan is below it. It’s worth noting that The Hunt has Illidan’s model rear back prior to charging. However, if you look at his Hero ring and the center of Lightbomb when Anduin cast it on Illidan (which he wouldn’t be able to cast on Illidan while Stopped), that point is not within the Prison.

I just think it was a really close cast that only BARELY missed. However, the offer stands that if corndog sends the replay in I will confirm that, but without it, I will stand by this analysis.

Hey there corndog!

From my watch of the video, it appears like the Void Prison just never hit the Illidan. Notice that the “Stopped” UI on his name plate never shows up, which is a good indicator that he wasn’t Stopped at any point during his wind-up for The Hunt. I think this might just be a good example of an ability missing and not any sort of bugged interaction.

Feel free to send us the replay following the instructions on this thread if you feel like my analysis is wrong after a second viewing, and I will open it up and look at what I see!

Thanks!
Huginncord

To answer your questions,

• We don’t know what X is. It appears to be random. The faster and more often you get maps outside of your rotation, the fewer games it takes. It’s not a set number, as it depends on luck of the draw (apparently)
• Are you in the fourth “category” Co-op vs AI solo, and over the course of many games in that “category” still falling into the same 4 maps, following the same or similar order?

Hey jdelrio!

Sorry this happened to you! If you have a moment, I’d love to get some additional information about this problem to help us figure out what happened/

1. What were you doing when you noticed the hotkey profiles changed?
2. What settings are different between those two profiles?
3. When creating the profiles, did you happen to save each profile individually or did you make changes to both before hitting “Apply”?

Hey GriM!

Just for some extra clarity, we do not need any more information on how to reproduce the bug, as we already know how to reproduce it. However, knowing how to reproduce a bug doesn’t mean we know why it is happening, the total scope of who is affected, or just how complicated the interactions are. The most help everyone can provide for us at this step is helping us learn what it is we don’t know.

If you are experiencing this problem, and do not fit in to any of the categories below, please post on this thread letting me know why you don’t fit in these categories, and that will help us learn even more about this issue. Thank you all for the help!

• People who primarily play VS AI with AI Teammates,
• People who primarily play with the same people in VS AI (with or without AI Teammates)
• People who have been affected but haven’t played X amount of game with other, random, match-made human players.

Hey Sickroom!
To answer your question, probably. However, the purpose for my earlier post was an attempt to focus the data on this so we can provide a precise report on the problem. It is premature to find answers before we 100% understand the scope and root cause of the problem. This is especially true as the complexity of this problem and the high potential for more problems to spin off this.

Currently, all data has proven our theories accurate but to be safe we are keeping an eye out for use cases that break our theories, hence the questions I asked earlier in this thread. I also offered a potential workaround, to see if people who are affected were able to find some relief from this issue, as knowing the outcome of that workaround will also help nail down a root cause.

While on the topic of the workaround, to get the best effects, try and play a handful of VS AI maps with other random human players a couple of times not just once, and make sure the maps you get during these games ...

Greetings Heroes!

This week, our Test Analysts will be hopping into the Public Test Realm for a mega BRAWL of EPIC proportions! We’d like to request your aid in hunting down any bugs that may exist in our upcoming patch.

During this time we will be focus testing all sorts of changes. You can find the full listing of those here.

If you’d like to participate, please join us on the PTR at the following date and time:

• Monday, April 22th: 3:30 p.m. — 5:30 p.m. PDT.
• Tuesday, April 23th: 3:00 p.m. — 5:00 p.m. PDT.

We plan to use General Chat to find players for our Quick Match or Custom Games. We can be recognized from our distinctive BLIZZ chat labels, Blue chat text, and “Blizz” BattleTags (in addition to a few others, including: Fizivix and myself). Our Brawlers will also be sporting a special portrait, so that it’s easy to know who to ask if you have questions, and who will be organizing games.

• Please report any bugs you discover here: PTR Bug Report Forum
• Reference post on how to w...

Hey Sickroom!

We have been keeping that thread open as a running way to gather information on that issue. Unfortunately, while I have nothing to announce at this time, I can say that we are aware of this issue and looking to find a fix that is both comprehensive and safe for all players. Having one big thread is preferable to many small threads as it is easier for us to see just how wide reaching a bug is and it allows us to have a one stop shop of all information about the issue. That said, I’d encourage all players that experience this issue to post on that thread with the following information:

• Were you playing VS AI with AI Teammates or Coop (with other human players)?
• Are you playing with a group of friends? If so, do you always play with the same people?

This information is crucial for us to investigate a couple of possible root causes we are looking into. I will continue to monitor these forums and gather information about this issue to pass up to our engineers. If there are a...

To further explain our reasoning behind the questions I posted, GriM, our current understanding of this issue is that this is caused by people who (almost exclusively or exclusively) play VS AI with AI teammates OR people who play VS AI with the same group of people, causing all the players in the game to fall into the same map pool.

The data we are looking for is trying to see if this issue can happen to players that frequently play with other, random, human players. Due to how the map is chosen, if you do not play with other humans, you can fall in to a rotation of maps that will also be changed up when a new patch is deployed. Since the system for choosing a map is built on systems that have systems built on it, we want to make sure we are 100% correct in this assumption before touching it, as rushing to make a fix without that information could make even more issues.

If you are affected by this, this could be tested by playing a couple matches of VS AI with other players either via...

Hey Elyxia!
That is a great idea. As mentioned in the other thread, while I have nothing to announce at this moment, we are aware of this issue and looking to find the root cause of this issue to identify a fix that is comprehensive and is safe for everyone.

If you have this issue happen to you, please make sure to include answers to the questions below as this information is crucial for us to help narrow down a root cause.

• Were you playing VS AI with AI Teammates or Coop (with other human players)?
• Are you playing with a group of friends? If so, do you always play with the same people?

I will continue to check into this thread (and the forums as a whole) and will update you all once I know anything new.