Hey davextreme!

If you wouldn’t mind, could post your System’s info, it would greatly help our engineers. This information should live in your “About This Mac” screen

• macOS version
• Processor
• Memory
• Graphics.

Thank you so much for your help!

Alright, lets try the next thing!

Can you log out of the Battle.net App, and then confirm that the Region you are connecting to via the Battle.net app is set correctly. This is located over the email input spot on the Battle.net login menu.

After you confirm that you are in the right Battle.net region try again.

While this is happening, I will get your account info and see if I can poke into your account more.

Thanks for the update!

Hey atom!

Most often this is caused by your client connecting to the wrong region, so lets try something real quick. I know you said you tried changing Regions but I’m unsure if you were changing the region on the Battle.net App or in client, and want to try the in-client way real fast.

1. Launch in to the game and get to the main screen.
2. Once loaded, hit Esc then click Log Out.
3. When you get to the login screen, check in the lower left hand corner that the region set is correct for where you live. If not, change this.
4. Once that Region box is correct, log in.

Let me know if that doesn’t fix your problem!

Hey!

We are currently gathering data about those affected. If you wouldn’t mind, when posting about Mac related issues, if you could post your System’s info, it would greatly help our engineers. This information should live in your “About This Mac” screen

• macOS version
• Processor
• Memory
• Graphics.

Thank you so much for your help!

Hey there!

We are aware of this issue and investigating a fix currently!

Thanks!
Huginncord

Hey everyone!

We are currently gathering data about those affected. If you wouldn’t mind, when posting about Mac related issues, if you could post your System’s info, it would greatly help our engineers. This information should live in your “About This Mac” screen

• macOS version
• Processor
• Memory
• Graphics.

Thank you so much for your help!

Hey Gdubbs!

Thanks so much for checking that out for me!

I’d love to look in to this and if I could ask you for one more thing, would you mind sending me your variables.txt file to the email address outlined in this thread

You can find this file in your Library/Application Support/Blizzard/Heroes of the Storm folder.

Hey IvanYu!

I just popped in client to check this out and everything appears to work just fine for me. Are you sure you were using the Repeater Cannon weapon and not Phase Bomb and you were attacking Heroes?

If so, could you send me a video of this or pass a replay along to the email address listed in this forum post

Hey Bubunya,

We’d need some more information to try and figure out what is happening here.

1. What is the daily quest not progressing?
2. What Hero are they playing?
3. What is the game mode? If Versus AI, is it AI Teammates, Coop, or Training?
4. Have you tried relogging to see if maybe it updates upon relog?

Hey there JDubbz,

We actually have a fix for this currently on the PTR! You can see this in the patch notes for the PTR under Bug Fixes.

Thanks for the report!
Huginncord

Hey there Zap!

Quick question. You said you didn’t have a non-valid Hero selected at the end. Did you have any Hero hovered?

Essentially, Storm League will no longer assign random Heroes. If the time ends and no one is hovering a Hero (and that Hero can be locked in) the Draft will be abandoned and those people will receive leaver penalties.

Hey there Heisenber94,

Out of curiosity are you in Bronze 5? If so please read this news post we did regarding this situation here

Hey there AgsGlowood

We are aware of this issue and tracking it currently! Thanks for the report!

Thanks!
Huginncord

Hey TheDarkArmy,

The situation you described is different from the one Bull posted. In their situation the only two picks their team had left were Heroes that couldn’t be picked, which led to the disconnect and leaver penalty.

Regarding the situation you outlined, I’ve been unable to reproduce that specific issue internally. In the event I’m hovering a banned or picked Hero and my ally is hovering an eligible Hero when time runs out, the eligible Hero is locked in and I don’t get kicked or get any penalty.

I will continue to try different scenarios, but if this happens to you again, please create a new post with detailed information about banned heroes, the Heroes hovered, and how many picks your team had left. This can help me figure out what situation might cause this!

Thanks!
Huginncord

I’d actually greatly appreciate the replay for this interaction. You can send me the replay using the Bug Attachment Guidelines pinned at the top of the forum.

Thanks!

Hey Neptoon,

Were you attacking a target while Blind or was the target Evading? In both of these instances the heal won’t trigger off the auto-attack.

If you were not, would you mind sending the replay in to us using the Bug Attachment Guidelines with a time stamp of the interaction you are describing?

Thanks a ton!
Huginncord

Hey Excalibur,

We have some visibility into this and are investigating it currently. Out of curiosity, what Rank were you placed in and did what ever penalty (decay or leaver) knock you out of Diamond?

Thanks for the help and the report!
Huginncord

Hey everyone!

For clarity, this news post we made explains the situation for Bronze 5 players currently. As stated, we are investigating changes to mitigate the experience people are having now and will let you all know when we have an update!

Heya MonsterPC!

So regarding the D.Va mech moving after casting Self-Destruct we are tracking that issue currently and are aware of it!

The second issue, however, I need more clarification on. If D.Va has taken the Nuclear Option talent, she actually will be able to get back in to her Mech before it explodes, as that talent doesn’t affect the time it takes for her to re-enter mech.

1. Did you see it turn invisible after she got into it?
2. Did the mech end up in a bush or other vision blocking things after self-destruct was cast?

Thanks!
Huginncord

Hey Bull!

So based on the information you gave, this appears to all be working as intended.

Cho’Gall can only be selected when you have two picks available in the same round. Since you both could not lock in Cho’gall, and you didn’t have another double pick round available, he is no longer a valid Hero selection.

Additionally, if you are hovering or pre-selecting a Hero that is not available to be locked in (for example in this case or if they are banned or already selected) when the timer runs out, the draft is ended and leaver penalties are given.

Thanks for the report!
Huginncord