Posts by FatsharkJulia

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Sorry Guds, could you also please provide us with your most recent console logs? Your console logs can be located using the instructions below:

Press the Windows key + R
Enter %appdata% within the search input and select ‘OK’
Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs

Thank you in advance.

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This occurs when Steam doesn’t recognise DLC ownership correctly - keep restarting, and it’ll resolve itself. :slight_smile:

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This occurs when Steam doesn’t recognise DLC ownership correctly (as mentioned above) - keep restarting, and it’ll resolve itself. :slight_smile:

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Sorry, I’m not sure I understand. I take it you’ve made no changes to your computer’s hosts?

Unfortunately, this is a localised issue that we aren’t able to solve on our end.

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Unfortunately, your GPU appears to be crashing. Please see: https://support.fatshark.se/hc/en-us/articles/360034654593--PC-How-to-resolve-GPU-crashes

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Try briefly disabling BullGuard, and see if the issue persists.

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Have you recently made any changes to your computer’s hosts? (C:\Windows\System32\drivers\etc)

I ask as changes to the hosts can result in this error.

Otherwise, I can only recommend that you continue to press the issue with your ISP. :frowning:

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Hey Guds, could you PM me the URL to your Steam profile so we can check for potential account corruption?

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Thank you Froh!

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So being able to play the Modded realm isolated the issue to our anti-cheat service, Easy Anti-Cheat. Could you please:

Remove the ‘Certificates’ directory located here:

C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\EasyAntiCheat

Then, proceed to repair Easy Anti-Cheat using the EasyAntiCheat_Setup executable located here:

C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\installers\EasyAntiCheat

Then, ‘Verify Integrity of Game Files’ via Steam:

  1. Right-click Vermintide 2 in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify the Integrity of Game Files’ button. This may take several minutes
  5. When complete, close and reopen Steam
  6. Launch Vermintide 2
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We unfortunately don’t know. Long story short, I’ve tried contacting them with no success as I don’t have a customer number, but one of our players has successfully raised the issue with their Technical department - I’ve asked them to keep me posted. All we can do is wait. :frowning:

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Unfortunately, I don’t believe this was ever resolved. I’ve bumped it with our developers.

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Looking in to this now - will update as soon as possible.

This is an error produced by our anti-cheat service, Easy Anti-Cheat.

I have queried this particular error with them in the past; please see their response below:

This error is usually triggered by these softwares: ByteFence, Reason Core Security, Webroot SecureAnywhere.
Only disabling it will not be enough, it is necessary to uninstall it, cold reboot the PC and repair the service.

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Could you try briefly disabling any Anti-Virus on the PC, and see if it continues to crash on launch?

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Please contact your ISP, it may be due to network disruption or port blocking. Please see #7 here: https://support.fatshark.se/hc/en-us/articles/360021232734--PC-How-to-resolve-Sign-In-Timeout-errors

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Thank you - it’s in our database now.

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Heroes,

This is the new performance complaints post. We have archived the previous post to collate information from it.

Use this post to describe any performance-related issues you’re experiencing in Vermintide 2, such as FPS drops and stutters.

Please include the information below in your post:

  • A description of your issue, including when it started
  • Your PC’s specifications
  • A recent console log*
  • Your user_settings.config**

*Your console logs can be located here:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs

**Your user_settings.config can be located here:

  1. Press the Windows key + R
  2. Enter %appdata% and select the ‘OK’ button
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2

For issues that are not performance-related, please avoid commenting here and instead create a new post in the Technical Support category.

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