Hello,

Is there any error message when you try to login?

Thank you,
Hermes

Hello,

Transfers are open. Can you please check if your reported error message is still showing?

Thank you,
Hermes

Hello!

Unfortunately, we can't extend the L2Pass S1 for another week.

Also, the Battle Pass seasons won't be back-to-back, and Season 2 will start in a not-so-distant future .

Best Regards,
Hermes

Game servers will be down for maintenance beginning Wednesday, July 13, 2022 at 4 a.m. PT /  6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 3 hours.

• The Summer Sale will start for 2 weeks!
• The Watermelon event will continue for 2 weeks!
• The Server Settings Boost will end next week!
• The Dragon Pendants promotion will end next week!
• The L2 Pass Season 1 will end!
  • L2 Pass Buff will be removed!
• Fixed an issue keeping the collection registration of Imprinted items.
• Overall improvements to the Dye & Potential UI.

Game servers will be down for maintenance beginning Wednesday, July 6, 2022 at 4 a.m. PT /  6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 3 hours.

• The Summer Sale promotion will start for 2 weeks!
• The Watermelon event will continue for 2 weeks!
• The Zaken Raid event will end next week!
• The Server Settings Boost will end next week!
• The Chest of Protection promotion will end!
  • The Chest of Protection will be removed on 07/20!
• The L2 Pass Season 4 will end!
• Fixed an issue where the Augmentation Critical Damage was displayed in the Combat Stats Info UI as Basic Critical Damage.
• Fixed an issue where it was possible to sell equipped items.
• Fixed an issue preventing the appearance change from transformation scrolls.

Game servers will be down for maintenance beginning Wednesday, July 13, 2022 at 4 a.m. PT /  6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 3 hours.

• The Summer Sale promotion will start for 2 weeks!
• The Watermelon event will continue for 2 weeks!
• The Server Settings boost will end next week!
• The Artifact of Power promotion will end next week!
• The L2 Pass Season 1 will end!
  • L2 Pass Buffs and Ticket will be removed
• Overall improvements to the Dethrone UI.
• Fixed an issue causing disconnections when leaving the Tower of Insolence.
• Fixed the UI text overlay for the clan mission event UI.

51 minutes ago, Mephist0 said:

I understand and I have no problem on checking the discounts... but after the selection, it just gave me that message, out of stock, which doesn't match anything regarding the geo location, just out of stock.

Note that is not the first time I purchased, which is weird.

Anyway... if I can't I can't.

Can you try and reach out to Amazon's support?

I think they might be better positioned to help with your issue since the sale is made through them.

Also, try clearing your browser's cache & cookies or using incognito mode to see if it helps.

Best,
Hermes

Hello,

The Amazon Prime Day Sale has geo-location restrictions.

If you are having issues getting the discount, make sure you are on the correct website that matches your location. For example, the US Amazon page has the following disclaimer:

I hope the information above is helpful.

Best Regards,
Hermes

Hi,

Our team could not replicate the reported issue, and the discounts are being properly applied during our tests.

Could you please let us know if the problem persists?

Thank you,
Hermes

Hello,

We are looking into this. I will update you all once I know more.

Best Regards,
Hermes

Hello,

The removal from the shop is intended. The reason is that players won't be able to activate the premium pass by exchanging the ticket on the last day, so we removed it before to void players ending up purchasing something that doesn't work.

We will re-add the ticket to the shop shortly, and it will remain there until today at 5 PM PDT. So if you still want to get the pass, make sure you get the ticket and activate it today.

Best,
Hermes

Hi there!

Do you play in window mode? Try resizing the window if you do.

Alternatively, you may try Alt + L while the game is running, and after the UIs are back to default, try again to open the craft UI.

Please try the above and let us know.

Best Regards,
Hermes

Hi there,

Looks like @Amary hit the nail on the head! I have also posted the details of the Emperor Cocktail issue in this topic.

Regarding the server lag, we continue to monitor the situation closely, but we saw a significant improvement on the server performance after this week's maintenance.

Thank you.
Hermes

Hello everyone,

I appreciate your patience while we looked into this issue.

We have contacted a few affected players privately to obtain more information regarding the problem, and after conducting an investigation, we have verified the following:

The "permanent" Emperor Cocktails reported to be replaced by the cooler's time-limited versions were never intended to be permanent. Instead, these Emperor Cocktails were all obtained through the 18th-anniversary event using the Coupon 18YEARSOFLINEAGEII. This code rewarded players with 150 items supposed to be removed during the maintenance on 5/25, as advised in the event article.

The confusion happened because we did not carry the item removal as intended on 5/25, so the expiration date on the tooltip disappeared, and the items remained in the player's inventory until now. Since the Cooler Cocktails are the identical versions as in the 18th-anniversary Coupon, they stack, and the new expiration date is displayed. 

Hello all,

We appreciate everyone's patience while we were working to bring the server transfers back.

The waiting has come to an end, and we have ironed out the issues that were preventing the transfers. We will resume the regular server transfer schedule starting next week.

Best Regards,
Hermes

Hello everyone,

We are still working on getting the issue resolved.

I apologize for the inconvenience.

Best Regards,
Hermes

Hello everyone,

I would like to advise about a balancing adjustment note that was missing from yesterday's announcements:

We have adjusted the Chaos Bosses' defense status to increase the time to kill. As a result, the rewards have also been revised to compensate for the difficulty increase:

Game servers will be down for maintenance beginning Wednesday, July 6, 2022 at 4 a.m. PT /  6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 3 hours.

• The Watermelon event will continue for 3 weeks!
• The Server Boost Event boost will continue for 2 weeks!
• The Artifact of Power promotion will continue for 2 weeks!
• Ranking Festival Coins and Boxes will be removed!
  • The Real Growth Cookies will be removed on 07/20!
• The L2 Pass Season 1 will end next week!
• The 18th Anniversary Collection will end!
• Overall Server Performance Improvements.
• Fixed an issue where there was a possibility of buffs not saving upon a server crash.