If you wouldn’t mind checking, there is an issue where not every player got the pop up screens when they first logged on after the season ended. So there is a chance you did get the Portrait, but just didn’t see it!

Thanks!

We are looking into your account to see if we can identify what happened.

In the mean time, for my own curiosity, I assume you also didn’t get the Portrait for your rank last season?

Hey there MrPink!

Just to confirm you:

1. Placed in Storm League last season (played 10 games) and
2. Do not see either of the three Rooster mounts when you navigate to Collection > Mounts > Beasts. The three mounts are “Courageous Rooster”, “Valiant Rooster”, and “Victorious Rooster”

Hey PilotJones!

This season, leaver games now require you to Win the game to clear it and not just play them. This can be confirmed by mousing over the leaver status icon under your profile portrait.

In the games that you have played, have you won enough games to clear your leaver status?

Hey Fuschia,

Thanks for the report! We have this tracked and hope to have it fixed as soon as we can.

Thank you,
~Fizivix

Hey Prometheus,

Thanks for the report! We have this issue tracked and hope to have it fixed as soon as possible.

Thank you,
~Fizivix

Hey WereElf,

Thanks for the report! We’ve deployed a fix to PTR that should make these Braxis changes available.

Thanks,
~ Fizivix

Hey Trev!

When you say go dark, what exactly do you mean.

1. They are not greying out, like they usually do when you cannot cast or are out of mana, or
2. They are not getting any sort of change after you cast it apart from numbers appearing on top of the button art.

Hey everyone!

As oHyo pointed out in this thread, this would belong better on the Technical Support Forum.. There our specialists will be able to provide more information and help troubleshoot your problems!

Hey Fuschia!

This is currently known and already set to be fixed on live, we just didn’t have time to squeeze the fix in for PTR!

Thanks for the report!

Hey Pacemaker!

Thanks for the report, I’ll look into this!

Hey Panzish!

Since this is not a bug, this would be better served on the General Discussion forum where these kind of feedback threads should be!

Hey there Adrian!

So, those blue sparkles are most likely the impact visual effect from Tracer’s auto-attack. Why that is stuck on you and breaking stealth is a mystery. I have a couple theories though!

If you could do me a favor and find that replay, and send it in to me using the Bug Attachment Guidelines I can dig in to this and try to figure out what happened.

Thanks!
Huginncord

Hey there!

This is a known issue that was introduced with the Storm League preseason! You can see my post on the other thread HERE for more details!

Hey SNEY!

After investigating your account, you fall in to the category of people affected by the issue in the thread I linked above. We are implementing some changes in the next Ranked season that should alleviate this issue for you.

Hey there SNEY!

Are you trying to queue up for Storm League? If so, please see my post here on this post regarding queue times. Additionally, by qualifiers do you mean the Placement matches for Storm League?

If you are referring to Quickmatch or any other game mode please let me know which mode you are having this problem in!

Thanks!
Huginncord

Hey everyone!

First, I want to thank everyone for their patience while we investigated this issue. We have identified a potential cause for this and are looking to implement a fix with the new season and ranked updates.

We believe this issue resulted in affected players’ MMR and Season Ranks greatly diverging, which was causing the match maker to have trouble finding games for those players. While this was most often seen in players who were leaving large amount of games, it was also possible to affect players who were playing the game normally. With the ranked changes that will better map MMR to Season Rank, this issue should be resolved.

After the new Ranked Season begins, if you are still seeing this problem, please let me know so we can investigate further!

Thank you for all the information and reports!
Huginncord

Hey everyone!

If you are experiencing this issue, it’d greatly help us to collect some logs from your machines.

1. Navigate to the Heroes of the Storm\Support\BlizzardBrowser\logs folder on your machine.
2. Grab a couple of the log files from the past few times you logged on and saw this issue.
3. Using the thread pinned at the top of the forum, send us those logs to [email protected]

These logs will greatly help us identify exactly what is happening to you all so we can fix this for you!

Thanks so much for your help!
Huginncord

Hey MickeyGlocks!

This is actually intended. Mecha Valla and Mecha Yrel are empty mechs in the Collection and Hero Select screens. If you ready up with them however, you will see their little pilots hop on in and get ready for combat.

Hey there everyone!

I’d love to get some additional help in trouble shooting this issue!

@Vorphea - Would you mind seeing if switching display modes between Windowed, Windowed (Fullscreen), or Fullscreen causes any change in what you are seeing? Additionally, are there any other in-game browser that are not displaying properly. You can test this by going to the Ranked tab under Play and clicking on the Leaderboards.

@Grobster - Would you be able to do us a favor and email us some log files? You can find those files in your Documents at this directory Heroes of the Storm\Support\BlizzardBrowser\logs. You can follow the steps listed in the thread at the top of this forum called BUG ATTACHMENT GUIDELINES

Thanks a lot for your help!