Hello SunnyP,Thanks for the feedback. We're sorry to hear about the performance issues and that your experience with the game hasn’t met expectations. We know how frustrating that can be, and we truly appreciate you bringing it to our attention.Our team is actively working to improve overall performance and address player concerns through ongoing updates. Your feedback helps us prioritize the areas that matter most to the community.If you’d be willing to share a bit more detail about the issues you're experiencing—like your system specs or when the problems occur—we’d be happy to pass it along to the dev team for further investigation.Thanks again for your patience and for being part of our community.Regards,
Team17 Support Read more

Hello SunnyP,Thank you for reaching out regarding Hell Let Loose performance issues. We are really sorry to hear that you're going through this. We can only imagine how frustrating and stressful it must be to deal with this situation. It's completely understandable to feel overwhelmed. As this sounds more like a suggestion, if you're up for it, we'd be more than happy to help you troubleshoot the problem and try to find a solution together. Would you like to proceed with that?Please get back to us when you have the chance. Regards,
Team17 Support Read more

Hi all, Thank you for reporting this crash issues you have experienced in Hell Let Loose. We’ve moved this thread to the Report a Problem forum so we can give you the best support possible.Hey christian, let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click on the game in your Steam Library, choose Properties, switch to the Installed Files tab and press Verify integrity of game files...
   
2. Attempt to run the game to see if the issue is resolved

If the issue persists, if you could please send us your DxDiag information that would be super helpful for us to take a closer look. Here’s how you can do it:

1. Press the Windows Key + R to open the Run dialog.
   
2. Type in dxdiag and hit OK.
   
3. Click on Save All Information.
   
4. Choose “Text File (*.txt)” as the Save as type.
   
5. Save the DxDiag.txt file to your Desktop so it’s easy to find.
   
6. Open the .txt file, copy all the content, and paste it into a free text hosting serv...

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Hey there!Thanks for reaching out! We’ve moved this thread to the Report a Problem forum so we can give you the best support possible.We totally understand how frustrating it can be when your game settings keep resetting.
Here’s a quick fix you can try to stop those pesky resets:

1. Click on the Windows logo, type %localappdata%, and hit Enter.
   
2. Open the HLL folder, then go to Saved > Config > WindowsNoEditor.
   
3. Find the GameUserSettings.ini file and delete it.
   
4. Launch the game again and see if your settings stick this time!

Let us know how it goes when you get a chance. Regards,
Team17 Support Read more

Hey everyone,We have moved this thread over to the Report a Problem forum so we can offer better help. Thank you for reaching out. We are sorry to hear you're having issues with VoIP in Hell Let Loose.Could you please try updating your audio drivers?

1. Open your Windows Device Manager by opening the Windows Task Bar
   
2. Type Device Manager in the search field and press Enter
   
3. Expand the Sound, Video and Game Controllers drop-down menu
   
4. Right-click all devices and select Update driver

Additionally, try deleting the following folder: C:\Users\%username%\AppData\Local\HLL and allow the program to regenerate the files. This might fix your problems with VoIP.Note: after deleting the folder, you will need to redo your Settings and Keybindings.Could you also please click your Time and Date in Windows and make sure it's synchronised with the internet? Try to select the option "Set Time Automatically". Also under the “Synchronise your clock” option, select the button that says "Sync Now". If t... Read more

Hi Misa Amane and DoctorDanny! Thanks for reaching out! We’ve moved this conversation to the Report a Problem forum so we can assist you better. We understand how frustrating those loading and connection issues can be – we’re sorry for the inconvenience! To help you out, please take a look at these helpful articles:

• Troubleshooting Network Connectivity[team17.helpshift.com]
  
• Lost Connection to Host[team17.helpshift.com]

It might also be a good idea to reach out to your Internet Service Provider (ISP) to see if they can help with opening your NAT. If you’re still running into issues after trying these steps, we’d love to gather some more details from you. When you get a moment, could you share the following:

1. What country are you currently in?
   
2. Your Steam Download Region (found in Steam Settings under Downloads)
   
3. What is your internet speed? Internet Speed Test[www.speedtest.net]
   
4. Are you using a VPN?
   
5. What is your NAT set to?

Please get back to us when you can!Regards,
Team17 ... Read more

Hey there Nade Magnet,Thank you for reporting this issue. We are sorry to hear you are experiencing "Lost Connection to Host" issue in Hell Let Loose, we understand how exasperating this problem can be.Could you please try the steps we recommend in the article in the link below?Lost Connection to Host[team17.helpshift.com]Please make sure you try all the steps in the article and let us know if they're helpful.Do let us know how you get on!Regards,
Team17 Support Read more

Hey there Pan,Thank you for reaching out regarding no in-game sound in Hell Let Loose. We know you have mentioned you have switched the Sound Mixer Option, however, can you please try the following?

1. Press the Windows Key
   
2. Search for "Sound Mixer Options"
   
3. Scroll down and press the 'Reset' button to reset the settings to default.
   
4. Retest the game to see if the issue persists

Please let us know if reseting the settings helps you solve the problem.Regards,
Team17 Support Read more

Hi all,We're sorry to hear you're having this issue with VoIP in Hell Let Loose. We've moved the thread to the report a problem forum so we can help further!We believe this is now resolved, can you please test the game and let us know the outcome?Get back to us when you can!Regards,
Team17 Support

Hey all,We're sorry to hear you're having this issue with your weapons not shooting when clicking left-click - we've moved this to the report a problem forum so we can help further.Can you please confirm how often this occurs, if it's on specific servers, what your ping and connection was at the time of the issue and which weapons it's occurs with?Get back to us when you can!Regards,
Team17 Support

Hey there,We are sorry to hear you are facing this problem with terms of service, which doesn`t allow you to get into a match. Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click on the game in your Steam Library, choose Properties, switch to the Installed Files tab and press Verify integrity of game files...
   
2. Attempt to run the game to see if the issue is resolved

Also, could you please try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam)
   
2. Locate the application
   
3. Right-click it and go to Properties
   
4. Click the Compatibility tab
   
5. Check the Run this program as an administrator box

Please then retest the game and see if the issue persists.Let us know how this goes.Regards,
Team17 Support Read more

Hey everyone, Thank you for reporting this "Lost Connection to Host" issue. We understand how frustrating this can be as it disrupts your gameplay experience. We've moved the thread to report a problem so we can try to help further!So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?Troubleshooting Network Connectivity[team17.helpshift.com]Lost Connection to Host[team17.helpshift.com]If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

• What country are you currently living in?
  
• Steam Download Region (Steam Settings, Downloads)
  
• What is your internet speed? You can find this here: https://www.speedtest.net/
  
• Are you using a VPN?
  
• What is your NAT set to?

Hope this helps!Regards,
Team17 Support Read more

Hey there,Thank you for reporting this presets reset after every update of Hell Let Loose issue. We understand how frustrating this may be.We have now passed this over to the team to investigate further.We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.Our apologies for any inconvenience this may cause in the meantime.Thank you for your patience in this matter.Regards,
Team17 Support Read more

Hey all, Thank you for reporting this "Lost Connection to Host" issue. We are sorry to hear you are facing this problem. We've moved the thread to report a problem so we can try to help further!So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?Troubleshooting Network Connectivity[team17.helpshift.com]Lost Connection to Host[team17.helpshift.com]If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

• What country are you currently living in?
  
• Steam Download Region (Steam Settings, Downloads)
  
• What is your internet speed? You can find this here: https://www.speedtest.net/
  
• Are you using a VPN?
  
• What is your NAT set to?

Let us know if this helps!Regards,
Team17 Support Read more

Hey Space Man Dan,Thank you for reporting this issue you are facing regarding the Desert Rat Achievement Not Tracking in Tobruk map.We have now passed this over to the team to investigate further.We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.Our apologies for any inconvenience this may cause in the meantime.Thank you for your patience in this matter.Regards,
Team17 Support Read more

Hi spruss929,We're sorry to hear you're having this issue when launching the title - we've moved your thread to the report a problem forum so we can offer further support.Can you please share with us a screenshot or video of this occurring?
To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")So that we can better understand the problem and recommend a solution, we would like to request that you please also send us your DxDiag infor... Read more

Hi all,We're sorry to hear you're having this issue - we've moved the thread to report a problem so we can try to help further!Can you all please confirm for us if you receive any error message pop-ups when this happens and what these are, exactly as shown on the screen?If you can, a screenshot would also be really helpful!To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")We look forward to hearing from you.Regards,
Team17 Suppor... Read more